6ya Reviews Summary
The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
Paul knew who to refer me to at Amazon & I was directed to a most helpful Amazon rep who answered my questions & gave me the information about my Prime account that I was seeking.
I see that 49.00 and plus 1.00 was taken out of my account.he didnt say nothing about the money or cost for just asking him about peacock surpream. Suppose to get it free for 12 months if you are a spectrum customer. I don't give him no 5 I give him 1. Please put money back in or further action will be taken. Brenda
He was very helpful and told me exactly what I had to do to clear up my mistake
Very helpful and answered all of my questions 5 stars from me!
Spencer, very kind,
Patient, kind and courteous. Knowledgeable, insightful,
From the very start he was able to get information I needed. Ultimately I got ahold of the fraud department at the bank and they took care of it.
The help I received was appreciated, but I should have gone direct to the retailer. A charge of $49.00 is usurious!
Helped me quickly & I didn't have to listen to an endless recording & puss pushing 5 or 6 different numbers. We were finished in less than 5 minutes!
He answered all my questions and was very polite and courteous and that's important
My credit card had been charged for an annual Audible subscription but my wife passed away last year so it was no longer needed. A credit was issued to my card once I explained the situation. I was thankful for the excellent help I received in getting the problem solved.
Shelly was absolutely fantastic! She didn't just try and get a shortcut to figure out my problem she continued to try and help me and figure out the problem the best that she could!
Been trying for several days to get back subscription to Hulu Problems were with software was very pleased with the knowledge and patience shown by your staff.
Agent had excellent customer service ability. I was very slow and he was very patient. His knowledge was overwhelming and quite impressive. You are very blessed not to mention lucky to have him!
My operator was friendly he walked me through everything with patience
It was a great experience
I would highly recommend him
Aleia was absolutely wonderful and so very helpful. She was professional in every way and obviously very knowledgeable. She solved my problem. I can't thank her enough for helping me.
She was very helpful and explained everything to me!
Was professionally informed Britbox system dow and I should be able to renew by tomorrow morning
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members