• 6pm

2021 CUSTOMER CHOICE AWARD

6pm

Overview

6pm has a rating of 3.42 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 7th among General Apparel sites.

  • Service
    75
  • Value
    75
  • Shipping
    74
  • Returns
    58
  • Quality
    74

This company does not typically respond to reviews

Positive reviews (last 12 months): 38.5%
Positive
5
Neutral
0
Negative
8
15
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate 6pm?
Top Positive Review

“Sweaters”

Aidar L.
3/24/24

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Top Critical Review

“It's risky to shop here if you don't live in the USA.”

Anastasia K.
9/18/23

I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo was sewn upside down. The employee said that the free exchange is only within the United States. Obviously, it is not profitable for me to send it back at my own expense and pay for shipping again. In response, they even stingy to offer a minimal discount on the next purchase as an apology. No customer care. It feels like they have found a way to get rid of defective goods - send them abroad, realizing that no one will return them.

Reviews (488)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90)
Thumbnail of user dhirajh2
8 reviews
0 helpful votes
December 21st, 2023

The opportunity to snatch some nice pair of shoes with quite an affordable price is something that I like about this online shop. Sometimes there are even luxurious brands with tasty discounts.

But, anyway, the assortment seems to be meager, I don't know why. I don't remember what I was searching for, but I remember that it was very difficult to find my size, even despite the fact, I wear ordinary sizes.

Thumbnail of user jarada
1 review
0 helpful votes
February 18th, 2023

They have a great selection on their site. I alwasy enjoy cruising through and seeing whats' new on there.

Thumbnail of user federicoc44
1 review
0 helpful votes
January 21st, 2022

Great shop to order clothes with discount. All my favorite brands are presented here. Will order again!

Thumbnail of user abdulhakima4
5 reviews
1 helpful vote
April 19th, 2021

Easy to use website with good & lovely description of material and designs for products.
Good service. My order arrived promptly."

Service
Value
Shipping
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Thumbnail of user maryd83
5 reviews
9 helpful votes
December 30th, 2017

Nothing but good things to say about 6PM! Huge selection! Great service! Awesome prices! Terrific customer service! I'll be BACK!

Thumbnail of user terryh632
1 review
1 helpful vote
March 14th, 2021

Great shopping experience overall. I ordered Guess's t-shirt. It is quality and nice. Will reorder it again for sure.

Thumbnail of user kaziz1
2 reviews
0 helpful votes
January 23rd, 2021

Really nice...,,... You can visit this site.Its safe & user friendly. Customer support is good also.

Tip for consumers:
Good

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrism3315
2 reviews
0 helpful votes
June 13th, 2022

Order worked just fine, good prices i recommend! Nothing to complain about,. Also got a free shipping.

Service
Value
Shipping
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Thumbnail of user jeang116
1 review
3 helpful votes
October 28th, 2018

Been using 6PM off and on for years with no problems. But the last order I placed, for almost $150, never arrived. Of course I checked with my neighbors, etc. Called Customer Service and told them - that package never arrived, even though the status said Delivered.

They quickly admitted that they have a new delivery service and have had problems. They refunded me immediately.

I am rating them 3 stars because I am concerned about this happening again. But the discounts are worth another try!

Thumbnail of user demik7
1 review
0 helpful votes
August 20th, 2021

Great shopping experience with 6PM. It is my favorite retail store. I ordered Ugg's boots for the upcoming winter. The quality is cool.

Thumbnail of user khaledt4
2 reviews
0 helpful votes
May 31st, 2020

I really like the clothes of from them. Comfortable, qualitative and fas shipping. Try for yourself!

Thumbnail of user jennam199
1 review
0 helpful votes
November 30th, 2021

I purchased Guess's bag here. It was bargain. The price was much lower that in stores. Will continue shopping here.

Thumbnail of user jasonb1351
4 reviews
2 helpful votes
September 24th, 2021

I've been buying here for 2 years. A huge assortment of clothes, shoes, and accessories. The prices are always tasty, but the interface of the website isn't the most user-friendly!

Products used:
2 pairs of summer wedges

Service
Value
Shipping
Returns
Quality
Thumbnail of user reginar54
Gina R.
3 reviews
6 helpful votes
March 10th, 2019

I've been a customer since 2012 and all of my experiences have been great. Although once several years ago I received a pair of running shoes that looked like someone with dirty feet tried them on, but they quickly sent me another pair within a few days free of charge. The only downside is you have to pay for return shipping, but I've been happy with my all of my purchases. I would totally recommend 6pm.

Thumbnail of user roberth4235
3 reviews
0 helpful votes
January 21st, 2022

Yeah, their customer service is not the best, but their prices are almost the best. Also a huge selection and free shipping. I recommend to anyone.

Service
Value
Shipping
Quality
Thumbnail of user czaynk
4 reviews
1 helpful vote
March 8th, 2021

For me this site is giving their best offer for their customers and its a big help to these days with pandemic.

Thumbnail of user ezequiela9
1 review
0 helpful votes
May 3rd, 2021

Muito bom vale a pena pode ter certeza não vai se arrepender nunca não perca essa oportunidade te garanto que é bom

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanm919
2 reviews
1 helpful vote
February 15th, 2019

Good prices, great choice of different brands and models. I like user friendly interface and easy going ordering process. Till now there were no delays with delivery.

Thumbnail of user nancym62
38 reviews
190 helpful votes
September 27th, 2016

My fellow size 11 girls know that it can be difficult to find our size in stores. I live in a town with a variety of options but most of those places admit they only get a few size 11's and often, those shoes are out the door quickly.
6pm has given me another option to find what I want at a reasonable price. Most recently, I purchased a pair of UGG boots and Nike walking shoes on clearance. And a real plus was that neither pair was made in some wonky colors that no one would ever purchase.
I've always had good luck - shipping has been fast, and when I had to make a return, it was credited promptly.
The company offers special deals from time to time. Sign up for e-mails if you want to hear them.

Thumbnail of user majah5
7 reviews
2 helpful votes
February 18th, 2021

Easy to find good clothes, easy to order and easy to return. I am always enjoed in service. Always good cuality clotes.

Thumbnail of user dominickh25
2 reviews
4 helpful votes
April 1st, 2020

I like their services and the quality of the clothes is also great. Can recommend them to everyone, d

Thumbnail of user carolg30
1 review
0 helpful votes
April 29th, 2015

I ordered a pair of Navy sandles late Sunday evening. They arrive Tuesday afternoon, the box was neatly packaged. So pleased with the shoes, fit great, really like how they look on my feet. The best things love the price, no shipping and handling charges. Only had to pay the taxes of course. Have ordered from 6pm several years ago. Had a good experience those times also. Will be ordering more in the future. Can't say nothing bad about this company!

Thumbnail of user ryang183
2 reviews
1 helpful vote
January 14th, 2019

I've found few very good offers with nice discounts of sportswear. Delivery was on time. I can recommend this site.

Thumbnail of user dilanc1
2 reviews
2 helpful votes
May 27th, 2020

If you hate offline shopping as much as I do, there is no better place than this 6pm online shop. It's cheap, fast and huge choices of items. I can recommend it to everyone who evaluates time more than anything else.

Thumbnail of user austins29
1 review
1 helpful vote
August 19th, 2016

I made my first purchase from this website just a couple days ago. I ordered Osiris shoes from the site immediately after the shoes that I wanted disappeared from the brand's main website (I'm assuming they sold out) and paid extra for one-day shipping. The only negative thing about the transaction was that my order did spend two whole days listed under "Processing" before they actually shipped out. As soon as they were marked "Shipped" though, they arrived exactly a day later, just as I ordered.

I originally ordered from the site on a whim, I'm inexperienced with buying shoes and clothing online so I just kind of bought them on the first site I found them on. They were $10 less on 6pm than they were selling for on the regular website, too. After purchasing them, I realized that "Oh, some websites are scams" and went looking for reviews, just to find that the site has EXTREMELY mixed reviews and I was scared. They arrived today and I will admit that I was fearful as I was opening the box but was pleasantly greeted with the same colour, size and brand of shoes that I had ordered, brand new, just as described.

Since the site has such negative feedback, I'm unsure if I'd give someone a 100% recommendation to use the site without warning them of the negative reviews and the possibility that something may go wrong. I'm not sure why people may not be getting what they originally ordered but it's a company run by human beings (just like everything else) and well. Humans make mistakes. They even allow you to return any shoes you order as long as it's within 30 days of receiving them. I got what I ordered and I'm very pleased.

I'd personally say, don't be AFRAID to order from this website because there's actually a chance that you'll get exactly what you ordered and be pleased with it. If you don't get what you ordered, well, you can return the shoes and get your money back. There isn't much to lose, right?

Service
Value
Shipping
Returns
Quality

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From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

Thumbnail of user variniap
Justin F.
6pm.com Account Manager
Typically does not respond to reviews

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