6pm has a rating of 3.42 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 6th among General Apparel sites.
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Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not
I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo was sewn upside down. The employee said that the free exchange is only within the United States. Obviously, it is not profitable for me to send it back at my own expense and pay for shipping again. In response, they even stingy to offer a minimal discount on the next purchase as an apology. No customer care. It feels like they have found a way to get rid of defective goods - send them abroad, realizing that no one will return them.
I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo was sewn upside down. The employee said that the free exchange is only within the United States. Obviously, it is not profitable for me to send it back at my own expense and pay for shipping again. In response, they even stingy to offer a minimal discount on the next purchase as an apology. No customer care. It feels like they have found a way to get rid of defective goods - send them abroad, realizing that no one will return them.
Had to return these and it cost over $17 for shipping. They have good prices on their shoes but if they don't fit, be prepared to pay a lot of money to ship them back. I'd rather shop at sites that have have free returns. 6 PM.com should offer a flat rate for shipping, say $8.95 or something like that because you know they get a big break from the shipping companies. Instead it cost a fortune to ship things back if they don't fit.
Hello Sara,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards,
6pm.com
I ordered a pair of Dr Martens in hard to find size and color only to find 5 days later my order had not even shipped yet and my online account with them had been locked! I called and was told they would not process my order only because I had used a VISA from a direct deposit mobile account and they would not take paypal either. How utterly rude! Money is money! Or is it? Don't even bother trying to order from them unless you use credit or old school bank. Waste of time! I guess that's why they sill had those Docs in stock where other sites were sold out in my size already. Seems they don't want to make money.
Tip for consumers:
Don't waste your time if you do not use old school bank or credit cards.
Products used:
None. They would not ship it to me.
Hey S. C.
I'm sorry for the experience you encountered. 6pm.com currently accepts Visa, MasterCard, Discover, American Express. (We do not accept PayPal.) I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
Careful with 6pm returns. They take forever to get refund and I wonder if they hope you just forget. It happened in 2008 so I swore them off, but decided in 2021 to give them second chance. A month after UPS tracking showed return was delivered I still had no refund. I contacted them and now have received email that refund went thru. So IF you use them, be sure to save all information until refund is complete. But I'm done with them.
Thank you for the feedback, Barbara. We apologize that the refund for a recent return took longer than expected. I'm pleased to hear our customer service team could resolve the credit. Occasionally orders which are returned without an identifier to our customer takes longer to process through investigation. Our team hopes to have you back as a customer once again in the future.
6pm.com
Good prices and some decent brands, but no free returns. I've had the cost of returns be more than the shoes purchased, so I ended up donating them. I think they mail things in super large boxes to make returns more expensive, thereby discourage the practice. I hate having to go buy return boxes to minimize the cost. Just be careful.
Have bought from 6pm over the past few years and my experience has been skewed towards the disappointing end. Just received a pair of Grasshopper sandals that were cheaper looking than anything even at Walmart. Realizing I would be paying to ship, I tried to give them away to friends and family with no takers. I could have bought these $32 shoes for only $3 more at Amazon and free shipping. Instead, I just paid USPS $14 to get rid of them. Inconsistent quality, high shipping rates to/from, no bargains here.
Great shoes, great prices, but extremely slow with refunds. I'm rethinking any more purchases with this site.
Tip for consumers:
Only buy if you’re sure you’re going to keep merchandise.
Products used:
I ordered and received two pair on Vionic shoes. They looked cute on site. One was painful to even try on my carpet. The other one, I didn’t like. Returned both 2 days of receiving and I still don’t have credit. It’s been over a month.
Hello Mercedes,
I'm sorry that you've been waiting a long time for your refund. Typically it should take 1 week for the item to get back to our returns center. Then 72 business hours for processing. Once we issue a refund, your financial institution may take 2-10 business days to reflect on your account (up to 30 days for international credit cards). To help speed up the process, please include the return confirmation email in your return box.
I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
I can't tell you how many times I've ordered from 6pm.com. And honestly, had it not been for their POOR CUSTOMER SERVICE, I would've given them 5 stars.
Their selection is okay (some classics are never in stock and that's irritating)
Their delivery time is great (sometimes earlier than expected)
Customer Service- simply put- SUCKS. I ordered 5 pairs of shoes and 2 were childrens. Long story short- a sole was hanging off and they wouldn't refund or give credit. The shoes were brand new- that made no sense to me.
Also- I had a coupon that when I applied it to my order- prior to checking out- it worked perfectly fine. I submitted my order within the specified time frame for this coupon but once I hit the confirmation button- the coupon nolonger worked. This too was addressed but customer services wouldn't listen or do anything about it.
Tip for consumers:
If you need to interact with "support" for whatever reason, don't waste your time.
I purchased running shoes from 6pm. Com. This was not my first time. The shoes are highly discounted, brand name running shoes. The shoes did not fit my feet and were uncomfortable. Instead of offering to replace the shoes at no cost for me to ship them back, thereby keeping a customer happy, they give vague instructions on returning the product and then I paid three times as much ($11) to ship a product back for a full refund of what I paid for them. Therefore, it is like walking into a shoe store, making a purchase and then deciding the shoes don't work for me and returning them and they charge me $11 to drive back to the store. What a grand rip off! Never again! They just lost me as a customer.
Hi Blake - we sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid return labels. You can find out more about our return policy here: https://www.6pm.com/return-questions
I still cannot believe that there are so often times they send me used items. Some of the s were just not ok and disgusting... it had happened me a lot. The customer service is good, they are quick and do the best to solve the issue, but I have to spend extra time and energy to get through it. I still browse at 6pm because of the prices, but when I usually end up purchasing from them, I'm now expecting the potential of receiving used ones... I suggest 6pm to do stronger inspections.
I bought a Patagonia lite vest in black and although the tag was still attached, the vest was dirty. There were dust that I petted off but there was a patch of stain on the back. Don't wish to go through the trouble of returning it so I'm now washing the vest to see if it will turn out ok. I'm not sure if it's a stain or mouldy but the vest has been in a warehouse a long time.
Hi! We're so sorry that happened! Since you have received a defective item, we ask that if you'd like to return it, you call us and we can help you with that and make the situation right. Thank you! 1.888.676.2660
Reading these reviews and looking at my experience, it just seems like 6pm is a very uneven reseller. I ordered some nice Bacco Bucci dress shoes from them and had been very happy with them. They arrived promptly; they were exactly what I asked for; the price was good. I wore them maybe 50-60 times, and the heels on both of the shoes fell off. And I wore them sitting at a desk, so I'm not even on my feet much. I asked 6pm if there was any type of warranty on their shoes, and their reply was: "I'm glad you got them in very good deals."
I don't know if this is indicative of poor quality issues at 6pm or if mine was a special case. Maybe Bacco Bucci is a poor manufacturer (I'd never heard of them before) and 6pm shouldn't carry them. I haven't decided if I'm going to give 6pm another chance or not.
Hey peeps, I actually made a positive feedback based on my very first purchase with this site. Boots were received as described ( brand new & authentic) so then I made another splurge and this time, on a pair of Timberland glancy boots. It was originally priced at $139.99 but I fortunately snatched it at 60% off. The pair arrived in a timely manner but I was devastated when I opened the box. There were scratches all around the my timb boots, mild creases were present and albeit the soles were spotless, this specific pair I received looked like it was worn for a few times and the previous owner just gave the soles a good scrub. The reason I still gave 2 stars is that it i still consider it reasonably priced in its condition. I was scrolling through poshmark for the same model and people were selling their used ones for a hundred bucks so...
Hi! Thank you for your review! We only sell new merchandise but occasionally a returned pair will make it through our warehouse (sounds like that is what happened) and we sincerely apologize for your experience. We stand by our product and will always pay return shipping if a customer receives used merchandise. Please call us at 1.888.676.2660 if you need further help with this! Thanks!
Ordered two pair of mens shoes at highly discounted prices. Both had serious problems. One pair actually had colors of the shoes, that were markedly different. I don't know how this company can stay in business, because once you buy from them, you won't be back for more. Their prices seem to be too good to be true, trust me the are to good to be true!
I have called customer service 3 times of which the person on the telephone could not understand my e mail address. They kept saying I no understand. I repeated it 5 times. I wanted to return a pair of shoes and needed a return label. I still do not have label to return shoes. Probably will not order anything again.
Hey Sharon,
I'm sorry for the poor experience you encountered with our customer service team. I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
Their site promises no defects or fakes but that was a lie when I opened my package today. I ordered a very expensive Valentino Bravia bag in python leather. A $1,400 purse on sale for $425. The purse I recieved didn't even match the picture. The shoulder strap was missing. The metal plate was cheap steal with water stains. The inside trash was cloth (it is supposed to be gold medal plating) was sewn in UPSIDEDOWN. There were no authenticity cards like there should be in the inside pocket. The sewing quality was horrible. 6pm had offered me a new Bravia bag but with no python print. I'm actually nervous to order anything else at this point. And when you call customer service you will be speaking to someone from India or the Philippines. If this is really Zappos, you have lost a customer. Discount or not, no one likes to be cheated.
3 strikes -they're out! For the third time, orders I've received from this site came in waaay too small, despite my having ordered either the correct size or one up. How can this be a coincidence? Todays shirts were Robert Graham-in size XXL, which my husband wears because he likes them loose. He tried them on and they are skin tight! Now I have to ship them back at my expense. Not worth the "savings". I'll stick to Neiman's from now on. Lesson learned.
Ordered some shoes and had to return one pair, I paid $25 for. The return process is long winded and complicated and you have to pay for shipping. I ended up not returning item because shipping would have cost $15 plus the time wasted to go to USPS or the UPS store. Cannot recommend 6pm.
I usually order from Zappos but decided to try 6pm... It may have been the style, but the shoes (sandals) I ordered were small and tight. I usually take a 6.5 in a sandal but this 6.5 fit more like a 6 and was very narrow. I also was disappointed that I had to pay to ship them back. And they don't provide shipping labels. It's just a big hassle for me... so it's back to Zappos for me.
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6pm.com is a subsidiary of zappos.com and amazon.com.
Hello Anastasia,
I sincerely apologize for any confusion or disappointment regarding our return policy. We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses. If you ship items to a Freight Forwarding business, 6pm is only responsible for delivery to that business. 6pm is not responsible for any claims for damage or missing items after successful delivery to the Freight Forwarding business. You're more than welcome to return the item for a full refund. You can find out more about our return policy here: https://www.6pm.com/return-questions.
I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com