6pm

Don't bother shopping here if you are not in the USA. I'm in Australia and I had bought from them several years ago without a problem, but this time my wife and I both had our orders rejected due to their "Fraud Checking" system which apparently marks all international cards as possible fraud.

I bought a pair of Vince Camuto boots and the zipper was defective as it didn't last 3 uses before popping off. I received conflicting information from customer service when I reached out asking for a refund.

I used them in the past and remember I had good experience. Other reviews saying they went downhill are right! I bought sandals for $70 and I had to pay $13 to return because they didn't fit (reviews said they ran half a size big which I found to not be true). Not worth the hassle or discounts. You can find the same products at the same prices elsewhere with better customer service and better return policies. Kind of mad at myself I didn't originally buy the sandals from Amazon which was selling them for the same price. Last time I am buying anything from 6pm. Stay away!

I purchased a pair of shoes. It was on processing for 2 months. So I called customer service. They were all in Jamaica. They tried to cancel without saying sorry.
I wanted to talk to a supervisor in USA. But they said no more in America even though it is based on America.
I paid it on $92 on sale. But after waiting 2 months I should buy $195 on regular price! Bit they ignored compensation.
Supervisor is in Jamaica. So they don't try to fix problems and don't care customers' inconvenience.
Just made an irresponsible statement with excuse.
6pm may disappear soon

I ordered a pair of shoes on their website for about 55 bucks, when I got the shoes, they were absolutely appalling in quality; barely looked like the shoes I ordered. Cost 40$ to send them back for a net refund of 15$. Shop from literally any other site.

I had a very bad experience for the first time. I didn't receive my jacket and a bag for my Mom's birthday! I was expecting the parcel in 5 business days as the website says. So I never received it until now. Customer support confirmed that they did not deliver the package to ME and refused to return my money back. I think I would never recommend this site to anyone.

I have received my order CK flat on time however the shoes look like they have been used! It has a lot of scratches and the leather looks like its been pulled off and the bottom of the shoes are very dirty!
I live in Saudi Arabia and i have decided to buy from 6pm website based on the rate in sitejabber! I am disappointed with this product and as I live abroad it's difficult for me to return it

I ve spent more then 1 hour for one call tho te customer service and 30 min for another one. No-one recalled me back after saying "i will call you in 10-20min"

The waste of time. The are not interested in clients spend 500 dollars on their site. There are a lot of much better solutions!)

I bought a pair of boots for $136. They were uncomfortable and I needed to return them. I've purchased in the past from 6 pm and I remembered return shipping was deducted from my refund and it was reasonable. Anyway, I printed the return shipping label and dropped it off at the post office only to discover I had to actually pay out if pocket for the return shipping. The cheapest option was $26. I'm angry and I'll never buy from 6 pm again because I'd rather pay more and have free returns which most companies now offer anyway. Buh bye, I hope you go out of business!

Please don't trust 6pm with your Christmas gifts! They take weeks to get your money back and you have to try and reorder again, paying twice for one item that will not arrive on time! Rude customer service

Shop elsewhere! Too many other online companies offer free shipping and free returns, do yourself a favor and go with them. It's a huge inconvenience physically and monetarily to purchase shoes for $120 and then pay more to ship them back if they don't fit right or for any other reason. I didn't read the small print. Hoping I help someone else before they make the purchase.

If you have an issue and need to return an item, you'll pay to send it back to them, regardless of whether it's your fault. The item could be defective or the wrong thing. You'll pay. A lot.

Customer service is non-responsive.

I bought two itemns for $48 and I have to return it, So UPS charge me $29 for delivery.
It is ridiculous.

Their site could not process my $30 order
Called their support line. The over seas staff had a radio blasting in back ground. I asked her to turn it off but she ignored my request
She switched me to pay by phone that did not work as well. I have bought 150 items from AMZ this year using the same cards and address. With no issues.
I canceled the order and will never waste my time again.

Although 6pm is owned by Zappos, which has outstanding customer service and a free return policy, 6pm requires you to pay for return shipping. Essentially, I just paid $17 to try on a pair of boots. I won't be doing that again - ever. I'm sticking to Zappos from now on. :(

While the amount of time allowed for a return is fine, the cost of shipping the returns, especially shoes can be very high. I boxed up my returns (2 pairs of jeans and two pairs of shoes) and my husband mailed them from the post office. 6 pm does not offer a return shipping option you can purchase from them. The cost to ship my returns was close to $60. I never imagined it would cost that much or would have tried to find a better deal. If you know you will keep your purchases then buying from 6 pm is fine, or if you are savvier than I am at finding cheaper return options, you'd probably be fine, but be aware it can be insanely expensive to return items especially shoes.

So I was really excited to buy shoes from this site since my friends love it and I was completely disappointed when I received shoes that have been worn. Second pair of shoes came with a Marshall's sticker showing sale price of $39.99 when I paid $63.98. When I called to complain that the first pair was worn they made it seem like they were doing me a favor by sending me a prepaid label. They also acted like they were doing me a favor by price matching the second pair to the sticker they left on the shoes. When I asked to buy the first pair which are the same shoes as the second just different color for the price of the sticker they left on, I was told that I can only get sticker price for one pair and not both even though I am the one who has to now go to ups to drop off the shoes that came worn. Horrible experience. Definitely wont be ordering from this site anymore. Rather order directly from Marshall's.

I ordered 3pairs of shoes on June 25th that I was expecting in 3-5 business days as their website says(and I bought them for a trip I had to Africa on july 12th. So I never received my shoes until now, I've been sending emails but never got a reply, they just keep on sending me emails of deals, but never respond to my emails! Now I don't know what to do! Can I please get my money back? Total amount is $177.75
Thanks!

I ordered a few items, within the next few days I canceled so I never received the items... the order came up to $400 so a significant chunk of change. Waited 2 weeks, didn't get the money back. Called customer care they said I needed to wait a while month, so I did. Called customer care they said they didn't charge me, I told them repeatedly that I didn't receive the money and they treated me like I was lying and of course they were in the Philippines so there was also a communication issue, language barriers. They referred me to my bank, luckily I have a great credit union, they disputed it with the company spreading them that I did not get my money back. Huge pain. I've spent thousands with 6pm over the past 15 years and it's sad that they've turned into such a shady company that lost its local customer care team. They used to be awesome! We'll never shop there again!

I bought a small pair of sandals which they shipped floating around with a square of tissue paper in a humongous oversized "recycled" box big enough to fit 3 cats in. (Approx. 10"x12"x15".) No shoe box, no envelope, no plastic bag, just the naked shoes themselves and a 6" square of tissue paper in the massive box.

The shoes did not fit at all and since they demand that you return items in the "original packaging", I ended up having to pay $15 to ship them back via FedEx Ground which also required a special trip to a FedEx office, since the daily Fedex pickup at my workplace does not include any Fedex Ground shipping. An hour of my life and $15 wasted. I'll never order from them again because of that.

They are misrepresenting the merchandise. The measurement for size M is the same with XXL, I guess something missing here... They cost me extra time and I promised myself that I will never shop at 6 PM again. Also, they are keeping my payment while it was totally 6Pm's fault to sell misrepresented items... They are also daring enough to threaten me by saying UPS will charge extra if I don't seal the box and they sent me an email saying: "to seal it back up with sturdy tape"? Do they provide the tape? How about my time? What kind of customer service is this, WOWWW... Why should I spend my time fixing their mistakes, when I have a lot of other things that I have to do...
It was a good site once upon a time, but not anymore...

Upon return, they take 10% for the return fee. They also keep shipping cost of 30 dollars and you have to order all over again to get a dress. I went to Amazon and got a better dress cheaper and faster with the same if not better quality.

I needed to return a dress because it did not fit. I was informed that I would be responsible for the shipping. When I went to my local shipping store, I had the option of $16.50 with USPS, $17.80 with FedEx and $19.25 with UPS. The dress I was returning was only $32.00. I WILL NO LONGER BE ORDERING ANYTHING from 6pm