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  • 500.trade

500.trade

Overview

500.trade has a rating of 3.94 stars from 34 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 500.trade most frequently mention account manager, and customer service. 500.trade ranks 307th among Investing Other sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2

What reviewers want you to know

Positive highlights

  • Thank you for your wonderful customer service, your representatives answer all your questions and are always welcoming.

Critical highlights

No critical highlights yet

How would you rate 500.trade?
Top Positive Review

“Excellent Experience”

Adrian H.
12/14/20

Was recommended 500 Trade about four months ago, the training and the advice over this period has been excellent. I have been dealing with two of the companies traders who are both informative and very knowledgeable, giving me daily information, training and trade options. From someone who has been involved in the markets on and off my knowledge has grown and I feel very comfortable with the service. 500 Trade has been efficient and extremely professional.

Top Critical Review

“Appalling Service”

Tianne C.
10/6/21

At first this organisation offered a service where they were in contact regularly. Once I decided to get my investment out, albeit small as I was testing the service, I have found it impossible for my funds to be released. One of the managers told me the investment had been returned to my bank however, my bank never received the funds. 11 months on and 500. Trade stopped responding to my emails asking for them to help. I am appalled that this organisation is not willing to sort this out and return my investment.

Reviews (34)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user duncanw41
2 reviews
1 helpful vote
December 8th, 2020

I have never thought about having someone look after my money other than the Banks, to my good fortune i have trusted 500 Trade for a month now. This is with the expert help of 2 gentleman easy to talk to, first there was Daniel Rothschild who did the ground work, i was then introduced to Daniel Klein (cant praise him enough) who has been my mentor on educating me on my finances, the big Plus is what i have gained financially and people who are pleasant to talk too.

Thumbnail of user joycem461
1 review
1 helpful vote
December 9th, 2020

I was very new to this hands on trading and a little apprehensive at first. I have been lucky to find a responsible trading company in 500T. Especial thanks goes to my account support manager Daniel Rothschild, who has been very patient and kind. He along with his team have guided me through the process, which was daunting at first to where I am 3 months later, still having tons to learn, but very happy with the results from my trades so far. I've had very many more investment gains than losses and am very happy with this company, long may it bring it's investors success.

Thumbnail of user arig24
1 review
3 helpful votes
August 5th, 2020

It's been almost 10 months since i started trading with 500 trade and recently i have been seeing some sustained growth and mostly thanks to 500. Trade team of advisers, my account manager helped me a lot through every step. I know many people get into trading following the get rich fast mindset and get super upset when they see a loss or two after 5 wins, people need to understand that trading is also about the long run, you win some you lose some, but if you are eager to learn i can assure you that this capable team can help you reach your goals, at least in my case i see it's true

Thumbnail of user ankurkumarv
1 review
3 helpful votes
October 8th, 2020

I am having a positive outcome from 500. Trade as i was very new to stock trading and i have none to little knowledge but account manager from this company specially Mr. John Hofmann who is looking after me and guide me every step of the way. I fault at all. Everyone should invest with this company they will help you till you get success.

Thumbnail of user terryh592
1 review
0 helpful votes
December 8th, 2020

89% trades in profit. I have learnt so much with my broker Daniel Rothschild and his team. New opportunities with stocks commodities and crypto currencies are shared via a phone call. With their guidance and expertise both my account and my personal expertise has greatly improved. Highly recommend 500 Trades.

Thumbnail of user mym43
1 review
0 helpful votes
February 27th, 2024

I believed there was no hope left after being duped by this firm. But, after getting in touch with C :O N C E(P) T-S(T)'R D, they promptly went to work and promptly returned my money and profit within some days. They have a very cordial, competent staff that was always happy to answer my queries. Strongly suggest using their services!

Thumbnail of user markg1582
1 review
1 helpful vote
August 12th, 2020

I asked 500. Trade for money out and they made immediate transfer to me, very good great response, I recommend this company

Thumbnail of user jennyf147
1 review
1 helpful vote
December 8th, 2020

I am very impressed with the service I have received from Daniel Rothschild at every step he has taken the time to explain everything to me how it works and what he is able to do for me and he is very much making me involved in the whole process II have certainly been learning a lot and feel that he has the most amazing knowledge and experience in what he does.

Thumbnail of user darleeno2
1 review
1 helpful vote
December 3rd, 2020

I am very new to stock trading and my knowledge is zilch. The support I have received from 500. Trade and my account manager Daniel Rothschild has been outstanding. He is polite, trustworthy, patient and funny and continues to guide and encourage me to have a go. I have had some positive outcomes, earning some good returns and have had some losses. Daniel puts my mind at ease with every doubt or insecurity and answers any questions with simplicity. This is a super awesome learning platform and I highly recommend this company to everyone new to stock trading.

Thumbnail of user tiannec1
1 review
1 helpful vote
October 6th, 2021

At first this organisation offered a service where they were in contact regularly. Once I decided to get my investment out, albeit small as I was testing the service, I have found it impossible for my funds to be released. One of the managers told me the investment had been returned to my bank however, my bank never received the funds. 11 months on and 500. Trade stopped responding to my emails asking for them to help. I am appalled that this organisation is not willing to sort this out and return my investment.

Thumbnail of user guyc116
1 review
5 helpful votes
March 2nd, 2021

Response from support and billing at 500 Trade is shocking, as in most cases no response at all. The account managers themselves get back to you, but support behind them seems non existent.

Service
Value
Quality
Thumbnail of user henrykaw
1 review
6 helpful votes
June 8th, 2020

3 months already and I am having a very good experience, platform is quite overwhelming in the beginning but all the trading world is, luckily customer support works 24 hours and helped me in every step

Thumbnail of user nicoleo273
1 review
4 helpful votes
May 15th, 2020

Thanks to you, I gained so much knowledge about trading. Who would have thought that it could be that simple?
Thank you!

Thumbnail of user leonardt67
1 review
0 helpful votes
December 4th, 2020

I began trading with 500 about 3 months ago. We slowly built my account up to a decent amount to start trading more seriously, then I got greedy and opened a large trade by myself. Obviously on my own the trade failed and almost wiped out my account. I couldn't believe it when my account manager rang me and spoke to me about wanting to help me build my account back up, and start making money again. I thought that because of my mistake I would've lost his support.
But Michael really wanted to help me even though my account was only a small one.
I can't praise the customer support enough.
Thanks so much Michael, here's looking forward to a much better and profitable future.

Thumbnail of user lisah3719
1 review
0 helpful votes
February 15th, 2023

If I won a billion dollars I wouldn't invest any money with this company. Michael Melon does not listen to what you want and talks in billions... Huge amounts of pressure constantly for more money. If they spot you any money you cannot take it out of what you have made trading, no they want you to transfer more money. I lost a lot of money. Stay away from them.

Thumbnail of user vannesac
1 review
1 helpful vote
May 17th, 2020

I never really understood the whole world of trading and thanks to you I now understand every part of it. Thanks!

Thumbnail of user saran152
1 review
0 helpful votes
September 7th, 2020

Thank you 500 Trade for being the best broker a person could ask for. You're the best and being celebrated. Thank you thank you and thank you

Thumbnail of user warreng67
1 review
0 helpful votes
August 4th, 2020

The team I worked with were great.
Good communication and excellent service

Easy to follow directions.

Thumbnail of user cheesyl
1 review
0 helpful votes
September 10th, 2020

Excellent attention, I love so much the support staff, they always gives you a great attention, so politely and so patient with every doubt or problem u have, really a great experience in every case.

Thumbnail of user monat31
1 review
1 helpful vote
February 4th, 2020

I was very pleased from your costumer service and well-noted attention to the costumer needs. Every question I had got answered patiently.

Thumbnail of user adelel17
1 review
1 helpful vote
May 17th, 2020

The best in the field, I was very satisfied from your excellent customer service and you ability to pay attention and attention to every detail.

Thumbnail of user carolinem214
1 review
2 helpful votes
May 15th, 2020

Thank you for your wonderful customer service, your representatives answer all your questions and are always welcoming.

Thumbnail of user johnw3609
1 review
0 helpful votes
January 20th, 2021

My previous review was critical of 500. Trade and 2 of their traders Daniel Rothschild and Andy Klein, with views of my own that came from mis-information I had sourced from a 3rd Party and misunderstanding of information I had read.

Since publishing that review, I have engaged with Daniel numerous times and he has exhibited a very pro-active approach to understanding my concerns. Being a newbie trader, there are a lot of things I don't know and this fostered the uncertainty with where my account was heading. Daniel has showed that he is passionate about what he does and wants all traders to succeed and I believe that our discussions over the last few days have gone a very long way to changing my perceptions about 500. Trade. His determination to change my viewpoint ha been time well spent this week and I am both extremely grateful for this and on reflection I am apologetic to him, Andy and 500. Trade.

On the basis alone of the time taken to discuss my earlier review in a professional manner has led me to want to develop my relationship with 500. Trade. The moral of this story most certainly is that if you don't understand something, ask them directly to explain it rather than take someone else's comments and come to the wrong conclusions.

Please take the comments about 500. Trade from this review rather than my previous one.

Thumbnail of user barryt71
1 review
3 helpful votes
December 25th, 2019

Staff is super friendly and they all help you in every step, explain every little concept and its importance in the trading process, such a learning experience so far. I love it, I'm learning so much.

Thumbnail of user phillipp160
1 review
0 helpful votes
December 9th, 2020

Signing up with trade 500 just only a month ago with absolute no knowledge of trading whatsever but with the intention of perhaps investing any spare money i have in the future to put in to hopefully make a little back. Even only being on 500 trade a month im finding everyday im learning more and more and becoming more confident about the future prospects with trading. This is all down too the expert advice and training daily from the team over at 500 trade the guidance and knowledge from their employees like daniel rothschild is absolute priceless he not only knows his stuff about the trading etc. but also has the professionalism and patience with even new comers like me also. With employess like daniel rothschild being there with expert advice and always there to ask any question if you are unsure about anything definately gives you a good feeling about the future on here and i feel in time that i can invest more into trading soon as i can. Without the likes of daniel rothschild over at 500 trade io would have never have thought that it could be achievable. I have no dobu without his vast experience and knowhow that it would be not possible. Daniel rothschild all round approach and knowhow gives most definately a brighter outlook for the future. As soon as it is possible for me i will be investing as much as i can in the near future definately.

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Angela F.
Typically does not respond to reviews

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