4WheelParts

I placed an order 3/11/2023 for Poison Spyder Rocker Knocker Steps. They charged my credit card and I have never received the steps. The order status on line says processing. The most frustrating thing is they are unreachable. I have sat on hold several times for over an hour each time with no answer. I also sent 5 emails which have gone unanswered. Time to file a claim with my credit card company. I will never use them again.

Sent me an incorrect part. Spent two weeks trying to get a return authorization including being on hold fir over 2 and a half hours. When I finally got a representative they told me that a return label along with an email confirmation would be sent. Never happened. I'm out $95 I also sent sever emails and they never responded. And if you try to leave a negative review on their website they reject it. A joke of an organization. Please don't waste your time with these frauds.

Ordered a Clutch just before Thanksgiving. I ordered the wrong one. I called to return it, cannot get through, followed the instructions they give on the recorded message on how to do a return. Filled out the paper shipped it back second week of December. No refund cannot get through on the phone emailed three weeks ago no response. Terrible customer service do not buy from them

Ordered an awning with room. 12v plug for the awning LED was broken upon arrival. Replied to order email, which is an option to contact the company. Followed up twice, no response. Tried calling, was on hold for over 15 min twice and never spoke to anyone. Used customer contact form on their website and never received a response. There is no customer service with this company. There are plenty of other similar websites and I recommend using any other.

Website is misleading:
- Shows items (In Stock), but its misleading because its not a real representation.
- I purchased an item and received a "Thank You for your order email", without copy of invoice or order number (luckily I had a screenshot of when I submitted order). This is important because without it there is no way to follow up your order or claim.
- When you go to order status, information is vague, invoice is not even present.

Customer Service
- Contacted through website, never got a response.
- Never answered calls.

Purchase two items, three weeks later no shipping information received. Since unable to contact had to go through paypal dispute to get my money back.

Buy somewhere else...

Ordered some parts and a pair of gloves. Gloves came in 2 weeks and still no parts. I email them to ask for update and I still haven't heard from them it's been 2 months. I email 4wp 2 times a week. Stay away. No dimensions in descriptions, no size guides,shipping slow, they dont stay up to date on items not in stock or on backorder. Just a shady online store. Oh well... lost all my family's business.

Tried ordering a part for my top and it took them over a month to send me the wrong part. Couldn't reach anyone on the phone unless I waited 1-2 hrs on hold. It took me more than 5 tries to reach someone but most of the time I gave up because it took so long. No customer service in general. Do not order from them.

Placed a order 7/12/22. Never received a part. Every time you contact customer service you can expect several hours of waiting. Emailing is worthless as you dont get a response in under a week. Long story short is I paid $17.74 cents. Got refunded $8.32 by complaining like hell for many weeks and received nothing. Why don't you try an order and see if you get better results.

I ordered a part after talking to one of their employees.When it arrived it was wrong part. I have been trying for 2 months to get return address with nothing but we are experiencing high volume of emails, no replies. Tried calling still on hold. I guess you live and learn, Closest store to my address is over hundred miles. I will never shop there again! Eddie

I had a five month lead time on an ARB bumper which was shipped missing all hardware. Multiple calls to service department with 30 min. Plus holds. Each time I talked with customer service they couldn't help get the parts needed to fulfil the order and placed me back on hold to supposedly transfer to another department. Thoroughly disgusted with this company

I have read the reviews regarding poor customer service and wish I had done so BEFORE doing business with 4WP. Never again. The experiences described by these reviewers are exactly what I experienced. Lousy customer service, didn't return calls, refused to work with me, didn't acknowledge cracking my windshield even though the 'pre-work inspection' didn't have any notes of it being dropped off that way. The only reason my review is a 1 is because there are no negative numbers to choose.

Have done business with these guys for 30 years. Worst customer service and attitude now I've have ever seen. Lest few years gone to crap.

On 12/27/22 I order parts totaling over $3700. Never received an order status so emailed their Customer "Service" department. Received no response after several days so I emailed them daily for three days before someone responded to say the product was out of stock with no ETA. I decided to wait rather than start the entire process elsewhere. After another week with no response, I asked for another update. No response after another another three days so I have asked them to cancel the order and refund my money. Customer Service is nonexistent with this company but the worst part is, they show no interest in improving or retaining customers. They simply don't care. My best advice is to not bother - look elsewhere. The extra cost is worth the aggravation of no product or response.

If I could give zero stars I would. To say they have horrible customer service is not accurate. They have no customer service. They sent me the wrong parts. I tried their return process, emailing them, waiting on hold for hours, messaging them through their website. I got nothing. DO NOT ORDER FROM THEM.

Bought a $98 part. My card was charged immediately. I get an email saying they don't know when it's going to be shipped. Emailed back telling them to credit my card until it ships. Ignored. Called on the phone. 15 minutes to get through to someone. I told b them the story and they responded they would take care of it immediately. Put me back on hold for over an hour. Finally hung up. Now I have to contact my credit card company to reverse the charges for these crooks. Complete pieces of $#*!

I have left numerous messages and sat on the phone multiple times for over 30+ minutes. They said my order was cancelled but never gave us a refund or reached out to us. Please use any other company. My company will never use them again! BEWARE and use a real company. About to report fraud on my credit card!

I ordered hinges for my husbands Jeep months ago! I cannot get anyone to answer the phone or answer an email! At this point I just want my money back. I'll never do business with them again! Watch out guys!

Tried to buy a tonneau cover from the Loveland Colorado store and they wold have to order it. So i said I would order it online. Placed the order and it immediately came out of my CC. About an hour later I get an email stating they were canceling my order because it is on back order. They also claim it will take 10 days to go back on my card. The same item remains on their site for purchase. Every time I have attempted to buy something from this place it gets screwed up! I am DONE!

They took my order - and my $$ - but never delivered the parts.
Many, many hours on hold. Cutoff every time.
Emails go unanswered.
Support Feedback Form is unanswered.
Can't reach a human - EVER.
I cancelled my order online - good luck getting my money back.

Ordered som parts for my Jeep and right away got an email stating there was going to be a long delay in shipping the items Tried to cancel, no answer. Tried to cancel again, no answer. Then I get an email 2 weeks later that the part is shipping along with an email stating the order cannot be canceled because the item has been shipped. Will never order from this scam site again. Do not try calling their customer service number, you will be on hold for hours and then hung up on.

Order a truck brake kit. They sent me two rotors only and tried telling Amex that they had sent the whole kit. They are scammers, don't order from them.

Received order with damage box apparently eating by RATS on some warehouse swamp, parts damage as well.
Try to contact via e-mails and several phone calls and no responds.
Really unresponsive supplier, I will never ever buy from them and NO good recommendations.
They should close their doors and stop scamming customers with old stored warehouse product label from 2018 as new.
Shame on you. And don't blame it on Covid, you did previous orders before that.

I placed an order about a month ago now for a set of "Toyo Open Country R/T" tires and after weeks of waiting for my order I got no update on any processing, nor a tracking number. The moment I hit purchase my money was gone and doesn't seem like its coming back any time soon. After countless days and hours trying to get through to their customer service, I ended up having to call corporate to actually speak to a real person. I was told my order will not be coming for the next 9-12 months if that. I requested a refund which was said to take 6-10 days to complete. Very disappointed with my experience, the website does state its experiencing some delays after you hit purchase (no prior notice) and doesn't specify that you're going to need to wait another year to receive what you purchased... Never again, do not recommend...