• 4WheelOnline

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Overview

4WheelOnline has a rating of 1.67 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 4WheelOnline most frequently mention customer service, tracking number, and credit card problems. 4WheelOnline ranks 644th among Auto Accessories sites.

  • Service
    20
  • Value
    20
  • Shipping
    22
  • Returns
    12
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called their customer service for some tire and wheel package fitment advice and the guy started off rude.
How would you rate 4WheelOnline?
Top Positive Review

“Satisfied Customer”

Bella G.
6/9/21

I am glad to have stumbled upon this website as I was looking for a new set of tires for my 2016 Mazda CX-5. I asked the agent for an all-season tire recommendation and he mentioned Continental ExtremeContact tires. He appears to be very familiar with the product because he answers all the questions I have. I ended up buying a set and waited for a week for it to be delivered. The size that he suggested perfectly fits on my wheels.

Top Critical Review

“STAY AWAY!”

Leah D.
1/15/24

Purchased two rims for our vehicle. Was sent two different rims. Tried to get an exchange but they were not willing to work with me at all! Said they were heavily used rims but that's how they were when the mechanic at the shop took them out of boxes to put my tires on them! Crooks 🤨🖕

Reviews (92)

Rating

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Reviews that mention popular keywords

customer service (36)
Thumbnail of user bellag45
1 review
0 helpful votes
June 9th, 2021

I am glad to have stumbled upon this website as I was looking for a new set of tires for my 2016 Mazda CX-5. I asked the agent for an all-season tire recommendation and he mentioned Continental ExtremeContact tires. He appears to be very familiar with the product because he answers all the questions I have. I ended up buying a set and waited for a week for it to be delivered. The size that he suggested perfectly fits on my wheels.

Products used:
Continental ExtremeContact DWS06 Tires

Service
Value
Shipping
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Thumbnail of user jannm13
1 review
0 helpful votes
July 1st, 2021

I bought the Tuff Country suspension kit of my Sierra from 4WheelOnline two months ago. I waited almost a week until it was delivered to my house. In addition to the 30% off, I got an extra 5% discount on this purchase. I am happy that my transaction went well, I am planning to purchase more auto accessories from this shop in the future.

Tip for consumers:
Try to browse all over the shop to unlock some special deals.

Products used:
Tuff Country Suspension Kit for GMC

Service
Value
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Thumbnail of user chrisb2243
1 review
1 helpful vote
May 27th, 2021

I've read a lot of negative reviews about 4wheelonline but the product reviews that the actual shop have is different. Previous customers were pleased, so I tried. I purchased a new set of Nitto Ridge Grapplers from this store with an off-road wheel. I got if free mounted as what they advertise online and it is of good quality. I set it up in my jeep and it looks good. I had no issues with their customer service rep. The agent I spoke to seemed friendly -- he suggested what size would be best for my JK.

First transaction and certainly not the last since I've seen a wide variety of auto accessories that I want to purchase for my ride.

Products used:
Wheel and Tire Packages

Service
Value
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Thumbnail of user jeremys578
1 review
1 helpful vote
December 17th, 2020

We recently ordered their tire and wheel packages and very pleased with the fast shipping and complete service. Great savings getting this combo from this site. We'll have another truck project and we'll definitely consider them for the suspension, tires, and wheels package.

Thumbnail of user trentw6
1 review
1 helpful vote
October 17th, 2017

I ordered a lift kit from them, Jp was the customer service representative that helped me out. He looked up numerous lifts for my truck and was great communicating in a timely manner to ensure I was aware of when tracking would be available etc. I highly recommend.

Thumbnail of user donm155
1 review
0 helpful votes
July 5th, 2017

Ordered on 07-02 got it 07-05 fast easy just like you said it would be to install thanks great service and free shipping thanks again

Thumbnail of user lisab656
1 review
2 helpful votes
May 26th, 2018

THEY SENT DEFECTED PARTS. I PAID RETURN SHIPPING FOR A REFUND AND NOW THEY ARE REFUSING TO REFUND.
EXTREMELY CORRUPT COMPANY!.

Thumbnail of user charlesm83
1 review
1 helpful vote
April 6th, 2015

Based on my experience I would rate 4 wheel online 5 stars. Great customer service, fast shipping. Made my purchase super easy.

Thumbnail of user paulm186
1 review
0 helpful votes
April 1st, 2015

Great service, parts started arriving the next day and completed within a week. Good communication. I really like the free shipping.

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Value
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Thumbnail of user josephw35
1 review
0 helpful votes
April 3rd, 2015

Did alot of research and contacted customer service with even more questions. They were very polite, knowledgeable, and explained everything in detail so I could understand the ins and outs of the parts I was needing. And they even had the best price I could find anywhere. This was my first purchase and definitely won't be my last! Thanks 4 Wheel Online YOU ROCK!

Thumbnail of user davidd125
1 review
0 helpful votes
April 3rd, 2015

I was in a bind and needed the parts fast. I called Customer Service and they were so helpful, They confirmed the exact parts that were needed for my Jeep, had them all in stock, and were able to Next Day Air them to me. The additional Next Day Air cost was reasonable and they truly got me out of sticky situation - I was stuck in a corn field. I will definitely be passing along this experience to all my buddies.

Value
Shipping
Thumbnail of user johnj171
1 review
0 helpful votes
April 1st, 2015

I would give my experience 5 Stars. The customer service was great and we got our parts for my daughters Jeep super fast.

Thumbnail of user williamb114
1 review
0 helpful votes
April 2nd, 2015

I called in my order and could not be happier. Fast shipping - great prices - and those guys know there parts.

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Value
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Thumbnail of user anthonyh51
1 review
0 helpful votes
April 1st, 2015

Great customer service! Had a part that was damaged by Fed Ex. Process to get a replacement was seamless and the nice guy I talked to walked me through exactly how to get a new product.

Thumbnail of user joet40
1 review
3 helpful votes
September 24th, 2014

I ordered a Warn plow assembly with ATV specific mount on 9-17-2014. I then started reading reviews and panicked. My bad, not reading before ordering but the prices are crazy low. Expecting a nightmare, I checked my email Monday afternoon the 21st. There is a email with the tracking numbers saying it was to be delivered on Wed. 9/24. Everything came, was right and fit. It was exactly as advertised and was Warn! Delivery was FAST. I had absolutely NO issues with 4WheelOnline and will order from them again. Don't know why others have so much trouble?

Thumbnail of user michaelj94
1 review
0 helpful votes
April 2nd, 2015

5 Stars I was in desperate need of new tires. Called in to see if they were in stock as all the local shops said they were back ordered. They had them in stock at a fair price and I had them in 5 days. Thanks

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Thumbnail of user kenr23
1 review
0 helpful votes
April 3rd, 2015

I was pleasantly surprised when 36 hours after my order was placed my parts had been delivered. No special delivery just the regular 5-7 business day delivery and i had it the next evening! Their website is well done and directs you to exactly where you need to be and you find the right parts fast!

Thumbnail of user georgeg57
1 review
0 helpful votes
April 2nd, 2015

Extremely user friendly and FAST. Got all the parts I requested for a very low price. Thanks guys!

Value
Shipping
Thumbnail of user markt78
1 review
0 helpful votes
April 2nd, 2015

Quick shipping. Very satisfied

Value
Shipping
Thumbnail of user matthewj22
1 review
0 helpful votes
April 2nd, 2015

Parts arrived in time. Well recommended

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Value
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Thumbnail of user brianl51
1 review
0 helpful votes
April 6th, 2015

Parts came very quickly and they didn't just throw them on the steps we had to sign for them. Website easy to navigate and prices are better than the dealership!

Thumbnail of user donaldw32
1 review
0 helpful votes
April 1st, 2015

First time ordering anything online for my truck. Experience was satisfying, and the ordering process was quite easy to follow.

Thumbnail of user richardm103
1 review
0 helpful votes
April 3rd, 2015

Ordered on a Monday and had my product on a Thursday. Doesn't get much better than that. 5 Stars

Shipping
Thumbnail of user jamess238
1 review
0 helpful votes
April 1st, 2015

Needed some new wheels for my F250 and was unsure what were the rights one to fit. I called customer service and they helped me get the right ones. Product was in stock and the delivery was fast. 5 Stars and I will be back for more awesome parts for my truck.

Thumbnail of user andrewc87
1 review
1 helpful vote
April 3rd, 2015

Delivery was very quick. Parts were exactly what I ordered.

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About the business

For over a decade, 4 Wheel Online has been bringing the very best products to enhance the appearance and performance of all trucks and SUVs. We are dedicated to providing an extensive range of upgrades that will match any make or model on the road. Our...

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