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4MD Medical has a rating of 3.19 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 4MD Medical most frequently mention timely manner. 4MD Medical ranks 12th among Medical Equipment sites.
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We bought an item online worth over $630 and the entire process was successful from start till end coupled with successful funds deduction through shared Credit Card. Later, after a couple of weeks once they were approached to seek the status of delivery it was informed that order stands canceled that was only when you approached. Later, it was repurchased and after over THREE months we did not receive the item while online tracking against FedEx AWB it reflects to be received but signed off by someone we could not identify. The matter was taken up with the supplier who could only be reached over voice call after total failure to earn a response through e-mail. Customer Services lady assured to probe and resolve the issue that after one week was denied in total with total disregard of BUSINESS NORMS and ETHICS. Presently, all concerned are disregarding the calls and e-mails with mere statement that we can not help.
Ordered face masks Jan 27,2020. Was told they were in stock. The credit card was charged but no delivery 2 weeks later and no notice of product having shipped. Come to think of it, when I ordered allergy shot syringes it also took forever before they finally showed up. If you expect better service than that you may have to go elsewhere. My office started ordering medical supplies from Amazon Prime!
We have received the check for refund from them. They may be too busy to respond or let us know the check was mailed out. Anyway, hope everything is going well with everyone during this difficult time.
Order some masks in Jan 25, although the credit card is charged, they never shipped the items. Requested a refund, and on Nov 9th, they said they will mail the check and they never actually mail it. And today, they are sending out Black Friday promotion email to try to scam more people. Stay away from them and report if possible.
On the soclean filters, I replaced the filter, unplugged the machine for a couple minutes, plugged it back in. Every time I open the lid it flashes replace filter. This is with the new filter in place.
Directions unclear. More than a month after receiving, haven't used it yet. Delivery was slow, but at least accurate.
Ordered the SoClean 2 cleaner (including an adaptor for my son's CPAP machine). 3 days later, the adaptor arrived - on its own. After reaching the company on the phone, they confirmed that the two components *should* have arrived together. They sent out the cleaner, but it didn't arrive until a week later.
If you spent as much time on customer service and answering the phone as you do on Reviews your company would have an excellent rating.
Received the described item but the packing to ship consisted of packing tape which has left a residue on the seat, on the handles, etc. Have been using every suggestion to remove the stickiness.
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4MD Medical is a leading online medical supply store offering wholesale and individual medical supplies. Shop today and save with free shipping on many orders!
