• 3tailer

Overview

3tailer has a rating of 2.45 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 3tailer most frequently mention credit card problems. 3tailer ranks 383rd among Home Decor sites.

What reviewers want you to know

Positive highlights

  • Customer service is extremely helpful and my order came extremely fast.

Critical highlights

  • The item said "Usually In Stock & ships in 1-2 days."
  • but, they've alredy charged my credit card the day I ordered it.
How would you rate 3tailer?
Top Positive Review

“Prompt, courteous, service-oriented, fair prices... again, what more could I ask for?”

Joseph O.
10/12/15

I ordered bathroom lights on a Sunday and received them by Friday AND they were 20% less than the next closest online retailer! What more could I ask for? I did have an issue using a promotion code that I received when signing up for their mailing list. I provided feedback of the issue I was having and the CEO of the company contacted me within two hours after placing my order and posting my feedback. I personally spoke to him the next day and he honored the promotion code. Prompt, courteous, service-oriented, fair prices... again, what more could I ask for?

Top Critical Review

“Bad, bad, bad!”

Mary S.
6/27/19

Awful customer. Received an item. I ordered wrong. My fault. Returned item. No refund, they couldn't find it! Found shipping number after 3 months. Emailed. Still nothing.

Reviews (22)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) item (8) credit card (4)
Thumbnail of user marys1210
1 review
0 helpful votes
June 27th, 2019

Awful customer. Received an item. I ordered wrong. My fault. Returned item. No refund, they couldn't find it! Found shipping number after 3 months. Emailed. Still nothing.

Thumbnail of user lindas469
2 reviews
1 helpful vote
December 5th, 2017

My first experience with 3tailer was all it took. I will never do business with them! After receiving no response about an item I hoped to purchase, I called them. I was told the item price had been listed incorrectly and they "didn't know how that happened." 3tailer not only wouldn't sell me the item at the price they had it marked, but they also never even offered me a discount. I understand that mistakes happen, but any good, reputable business would have done something to make a customer feel a little bit valued. As it turned out, their cost was not the lowest I found anywhere, it was the the highest! I would give 3tailer a ZERO STAR rating if I could. False advertising, terrible customer service, zero stars!

Thumbnail of user hh13
1 review
1 helpful vote
January 22nd, 2014

Ordered product---- Took 3 weeks to arrive. Wrong item as it did not fit. They charged me a 25% restocking fee plus the shipping cost. On a $139.00 item -- I paid a $21.00 return shipping fee plus the $34.75 restocking fee. I paid $55.75 for absolutely nothing. They promised to credit my account within 3 days of returned item. I had to contact them for the credit and it still took 2 months to get my credit.
BEWARE BEWARE. I Will Never do business with 3tailer again.

Thumbnail of user josepho25
1 review
0 helpful votes
October 12th, 2015

I ordered bathroom lights on a Sunday and received them by Friday AND they were 20% less than the next closest online retailer! What more could I ask for? I did have an issue using a promotion code that I received when signing up for their mailing list. I provided feedback of the issue I was having and the CEO of the company contacted me within two hours after placing my order and posting my feedback. I personally spoke to him the next day and he honored the promotion code. Prompt, courteous, service-oriented, fair prices... again, what more could I ask for?

Thumbnail of user micheller23
1 review
2 helpful votes
February 1st, 2014

They are horrible. I got a light and I thought it was brushed nickel. I have been trying to return it for a couple of weeks now. The CEO was the one that emailed me to let me know that if I choose another light I will not have to pay the restocking fee however when I told him I would rather pay the restocking fee he has not returned any of my emails. Very disappointing and very poor customer service.

Thumbnail of user alyssas9
1 review
2 helpful votes
May 13th, 2014

Awesome customer service! Really care about the customers needs and desires!

Thumbnail of user jeffb100
1 review
1 helpful vote
December 23rd, 2014

DO NOT stand behind there quote online, was told shipping would be 40 dollars but then was sent an email stating they needed an additional 100 dollars to ship due to the size. Option was either pay the 100 or issue a refund. Thanks for nothing John

Thumbnail of user scotc6
1 review
1 helpful vote
October 26th, 2013

John is a great owner operator and works hard to make sure his clients are happy and goes the extra miles to do that. Great follow up and commitment from his company. Thank you!

Thumbnail of user jodys6
1 review
1 helpful vote
December 20th, 2012

Agree with other reviewers that using this site is a risk. There is no way to know if the product you're ordering will not be in stock since they falsely advertise on their site. If it is out of stock you will be charged immediately and not receive any follow up communication. My credit card was charged 45 days ago and have not received anything else. I have sent two emails to them and gotten no response and have called and waited on hold for 30 minutes+ before giving up. At this point I'll have to dispute with my credit card. Use Amazon.

Thumbnail of user donniej9
1 review
3 helpful votes
October 11th, 2013

BUYER BEWARE!
I bought a chair from 3tailer that broke after a month. I've sent countless emails to have problem resolved to no avail. This company does not stand behind the products that they sell. Ridiculously absurd! BUY FROM AMAZON EVERYTIME.

Thumbnail of user ssr1
1 review
2 helpful votes
September 11th, 2013

Beware! Scam! Never ships the item out and refuses to cancel the order. Had to call my credit card company and report fraud.

Thumbnail of user cljc
1 review
2 helpful votes
August 27th, 2013

Horrible customer service, do not honor refund policy. Merchandise received damaged and refuse to replace or refund. Rude customer service. Stay away!

Thumbnail of user cassiem2
1 review
2 helpful votes
December 17th, 2013

Ordered a coffee table on 12/1. 3tailer.com immediatly charged my credit card and the status was left pending for several days. When I contacted them, they stated the product was out of stock from the manufacturer. However, 3tailers website still claimed it was in stock. Eventually had to send additional emails after 2 weeks to just cancel the order. No reply so I called them to cancel. Overall, poor communication and response from the company. I ordered initially from them because they had the lowest price. Big mistake-just pay more and actually receive the product. Also, they claimed they had free shiping but I had to pay for shipping and then they send you to a shipping rebate site (which requires a monthly payment) in order to get reimburssed. Avoid!

Thumbnail of user gregoryp10
1 review
2 helpful votes
August 28th, 2013

Please BE CAREFUL this site, never ship the item out, also did't refund money back. BEWARE SCAMMERS!

Thumbnail of user fabianc
1 review
6 helpful votes
March 26th, 2012

I was very happy with the order from start to finish! Great products, great prices!

Thumbnail of user mol35
1 review
6 helpful votes
January 3rd, 2012

Dont' use them. They will NOT communicate on status of order even if out of stock. When you try to communicate with them they will take days to get back to you, give you false information (like it will ship in the middle of next week and then take another week and a half to ship the item). Even if you order way ahead of time (like a month before your occasion), the item will arrive late. Plus, they will charge you for the item as soon as you purchase not upon shipment. AND they will then say they tried to call you and email you to keep you updated, when that would be a lie. Pay a little extra and use amazon!

Thumbnail of user annas4
10 reviews
81 helpful votes
October 19th, 2011

I agree with the previous commenter.

I ordered a dog toenail clipper from this site on October 5, with a receipt mailed immediately stating to allow them 3 days before checking my order status.

I waited 2 weeks. Nothing.

Haven't heard from them about when this item was going to be shipped (which would be the usual 5-7 business days if/when it does ship by the horrible shipping company they use), so I began emailing them three days ago, with only the rote type email in return, telling me that my problem has been put in "que" and asking me to email back with any concerns, which then results in another rote email.
Even called a rep after about 6 emails, who said this problem was marked "moderate", but that he would put my order on a "critical" list since it had been so long. Received another email, with it still marked "moderate". Went to the site and directly wrote a note of complaint and marked my complaint "critical", which again generated another email, thanking me for my concern and it was still marked "moderate". All in all, I think I've sent approximately 12 emails just trying to get something other than "you are in the que" response, with my problem marked "moderate">
So, here it is... 17 days since I ordered this item, and I haven't even received an email telling me when my item will be shipped... but, they've alredy charged my credit card the day I ordered it. I found out when I call my card company to block the charge this morning. I disputed it so that 3tail will have to deal with them.

Don't do business with this company. No response at all despite their cheery little emails asking for a customer to respond to 3tail's emails, with their concerns.

Thumbnail of user elizabethc9
1 review
3 helpful votes
August 29th, 2011

I had ordered a costume from 3tailer.com on 8/5/11. The item said "Usually In Stock & ships in 1-2 days." During checkout it said my expected received shipping date would be 8/19/11-8/21/11. I needed the costume for Sept 1, and figured that even if I got the item on 8/21 it still gave me time to try it on & modify it if it didn't fit. My package never came on the dates stated. I waited a few more days until 8/26/11. I tried checking the status of my order online, but it said my email and order did not exist. So I called 3tailer. I spoke to Sandra, who said that for some reason my order was put on hold and not shipped. But why was I not notified?! She could not tell me. She asked me when I needed the costume by. I said I needed it for Sept 1, but asked her if she can expedite it. She said she will request expedited shipping UPS 2 day. I waited 3 business days and still no package. So I checked the UPS tracking system and it said my package is scheduled to be delivered on Sept 1. I called 3tailer again to find out what happened to the UPS 2 day. This time I spoke to Taylor and she said that Sandra had requested it shipped UPS 2 day with a deliver date of Sept 1. WTF?!? That doesn't even make sense! Because I told Sandra that I needed the item on Sept 1, I didn't know she was going to request for it to be delivered on that VERY DAY! So Taylor asked Sandra about the situation, and what she had to say was that she did not guarantee me any date. What kind of crap service is that?! How does a product that is in stock and supposed to ship out in 1-2 days take nearly a month to get to a customer? So now my package will at a time that I am not home and I have to hope that UPS leaves it at my door and it doesn't get stolen. Then I have to hope that it fits me. I have NO backup plans, so I guess if it doesn't fit then I will have no costume!

Thumbnail of user dustinm5
1 review
5 helpful votes
March 8th, 2012

Love this site. Customer service is extremely helpful and my order came extremely fast. Would definitely order from these guys again, they made my kid so happy for his birthday!

Thumbnail of user chadl13
1 review
2 helpful votes
April 11th, 2013

Good experience, great price, would order from them again.

Thumbnail of user mikes107
1 review
2 helpful votes
Thumbnail of user chadl5
3 reviews
4 helpful votes

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From the business

Shop Happy!? 3tailer offers an extensive selection of quality products that range from home d̩cor to lighting, furniture to office supplies, health & medical, outdoor & sports, and much more - over 200,000 products! Since 2005, 3tailer has delivered ou...

Company Representative

Thumbnail of user chadl4
Annalee J.

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