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    GlassesDirect

Corporate Values

Overview

GlassesDirect has a consumer rating of 1 star from 1 review indicating that most consumers are generally dissatisfied with their purchases. GlassesDirect also ranks 125th among Eyeglasses sites. The most common issues with GlassesDirect are around customer service, which is not as good as expected by some customers.

How would you rate GlassesDirect?
Top Critical Review

“This site advertises a huge range of premium brand...”

Mike M.
4/14/11

This site advertises a huge range of premium brand and fashion brand sunglasses. The deal is, if you buy a premium brand pair, you get a fashion brand pair free. Sounds great…until you place an order. I would estimate, based on the experience I had, that only 50% of the sunglasses they advertise as available, are actually available. You'll only find out that the sunglasses you ordered are not available about a week after you placed the order. Presumably it takes that long as the customer service staff are inundated with replying to customer's to disappoint them? To top it all, when you finally do find a pair of sunglasses they can supply, they're about 5% more expensive than any other place you can buy them... and the fashion brands they offer for free are pretty rubbish too. Avoid at all costs!

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Reviews (1)

Rating

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mikem39
1 review
2 helpful votes
April 14th, 2011
This site advertises a huge range of premium brand and fashion brand sunglasses. The deal is, if you buy a premium brand pair, you get a fashion brand pair free. Sounds great…until you place an order. I would estimate, based on the experience I had, that only 50% of the sunglasses they advertise as available, are actually available. You'll only find out that the sunglasses you ordered are not available about a week after you placed the order. Presumably it takes that long as the customer service staff are inundated with replying to customer's to disappoint them? To top it all, when you finally do find a pair of sunglasses they can supply, they're about 5% more expensive than any other place you can buy them... and the fashion brands they offer for free are pretty rubbish too. Avoid at all costs!

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