23andMe

My mixed race genetic ancestry showed with CRI genetics (European, African & Native American). They don't give random, incorrect ancestry results like 23 and me does with answers that have no meaning and substance. This company is inaccurate. I wanted to compare CRI with this company but I will not. I'm taking my money to another company.

Their so-called results are just a sad farce. This is a fraud. 95% of their "findings" are totally wrong and they have the nerve to refuse me a refund. My Local District attorney Office will take care of that. Stay away from this company.

I was gifted this for Christmas and chose to continue membership at £19 for the year, with the promise of 'continuous new health updates and data'. There couldn't have been more than three health updates. Then one day, I see £59 has been taken from my account as an auto-renewed subscription! I contacted 23&me as soon as I saw this (less than a week after the money left my account), asking for them to refund this. I explained that I was not aware it was to automatically renew and that I can't afford the £59 - never mind the fact that it's a waste of money as it barely offers anything extra to the initial downloadable report. After several emails, all of which seemed 'copy and paste' responses, they still refused to refund the money, telling me I should've checked my junk mail. I know this wasn't an issue with junk as I received there other periodic emails with no problem. They offered no solution, and just sent a link to their refund policy. ABSOLUTELY APPALLING SERVICE AND A COMPLETE RIP OFF.

This company DNA test is totally inaccurate.
My mixed-race genetic ancestry showed with more than 1% Native American from my mother side, this was totally unexpected and felt it was a joke, because my mother immigrated from Asian just 25 years ago, no one from her family had lived in American ever, if I have more than 1% Native American, my mother would have enough % to claim as Native American heritage. I also had substantial amount French/German from my father side while my father and my full sister had none, how could this happen?
Even though 23andme's "findings" on my DNA are wrong, but 23andme still had the nerve to refuse a retake to verify their results or a refund. 23andme knew my result was inaccurate but did not want to admit there is a problem with their testing method by providing second test. Basically, 23andme only cares selling their test kits, not test results. This company is a totally fraud.

So please stay away from this company, do not waste your money to purchase DNA test kit from 23andme, go somewhere else.

They won't give me my results and their customer service keeps replying the same thing over and over again. They're worse than a foreign service operator.

I purchased a kit at my local WalMart, followed the directions in the kit to go to their site and register the kit. I also purchased the required service on their site and received an email confirming payment and also saw the associated charge taken out of my account at my bank website.
They tell me that because I did not perform the steps in the correct order, I have not paid for the service and the best I can do is request a refund, wait 2 weeks and turn around and purchase the service again.
Very disappointing.

23andme.com is spending a ton of money advertising, yet they don't appear to have the resources to live up to the hype. I sent in my DNA kit in mid-January, and have yet to receive any results. All I have gotten was an email stating that they were behind with the results. I spent $199 and expect much better customer service. I wish I had spent my money elsewhere! There are a lot of options out there. Ancestry DNA was much better at getting my results back. Sent them in one week after 23andMe, and have had them back for 2 weeks already.