• 21Threads

21Threads

Overview

21Threads has a rating of 3.52 stars from 315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 21Threads most frequently mention online store, fast delivery, and huge selection. 21Threads ranks 9th among General Apparel sites.

  • Service
    33
  • Value
    64
  • Shipping
    64
  • Quality
    64

Proactively asks for customer feedback

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Positive reviews (last 12 months): 0%
Positive
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Neutral
0
Negative
1

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15,460 reviews

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Critical highlights

  • The customer service rep was rude, nasty and insulting.
How would you rate 21Threads?
Top Positive Review

“Easy shopping and love the shirts!”

Michelle U.
5/6/20

Easy shopping and love the shirts! Need to have one that says: It's like I have ESPN ( mean girls) movie

Top Critical Review

“There's a reason sales are final. The fit and sizing is nowhere near normal.”

Scott M.
1/25/24

Purchased a Raglan Tee in size Large. Been buying Large shirts for the last 20 years. Different brands have different sizing but this one fit like an xl-2xl. No exchanges so stuck with this garbage. If this were a true legit company it would stand behind its products and allow returns. Avoid this company at all costs.

Reviews (315)

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customer service (300)
Thumbnail of user kristiec30
1 review
0 helpful votes
June 12th, 2020
Verified purchase

The shirts were way thinner than any normal t-shirt. I was hoping they would be a least a solid and not see through.

Thumbnail of user shanenl
1 review
0 helpful votes
June 12th, 2020
Verified purchase

The shirt was cheap material not soft probably won't last though the wash

Thumbnail of user anthonyd762
1 review
0 helpful votes
June 12th, 2020
Verified purchase

Have not received the 2 shirts I ordered, no updates on shipping status. Only emails wanting me to buy more items

Thumbnail of user eileenk107
1 review
0 helpful votes
June 12th, 2020
Verified purchase

I still have not received the shirt. I had received notification that it has been rwreciwved.

Thumbnail of user paulc896
1 review
0 helpful votes
December 15th, 2019
Verified purchase

Ordered on November 4th still have not received! Come on already why do you need 100 characters? This is dumb get my shirt to me. Is this enough characters? Hello?

* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nicoleg490
1 review
0 helpful votes
September 30th, 2020

I am so disappointed with the quality of these shirts! Totally my fault for not reading all details, but they don't offer refunds or returns and the shirts are mainly polyester and unisex, so uncomfortable and big! Overpriced and cheap!

Thumbnail of user christinam718
1 review
1 helpful vote
September 30th, 2020

I ordered two shirts. I did the bogo special which I thought was a great deal! I ordered both small t-shirts. The designs were just what I wanted also.

The bad: they are mainly polyester blend shirts. One shirt has a really tight neck and is pretty big. I posted a pic, it's peach with dope written across front. Just feels like it's an irregular shirt altho I know it isn't.
Second shirt - really thin and band at bottom hem of shirt gets really tight so it isn't consistent with the rest of the T-shirt. Kind of weird.

I put pics of both shirts and compared to a Nike T-shirt I just got in the mail also that's a size medium. I think if they were to use the same supplier for all of their T-shirts, it would be a better product. But both of the T-shirts come from diff companies and that's why sizing seems to be all over the place. I'm not going to hassle and return but I won't order again bc I'm just too picky about my T-shirts. I feel like I don't know what I'm gonna get next time.

Value
Shipping
Quality
Thumbnail of user christineb718
1 review
0 helpful votes
June 12th, 2020
Verified purchase

I could've sworn I ordered a size smaller on both shirts, and for the price of tshirts the quality is very low. At this point I'd only wear it as a night shirt.

Thumbnail of user sandrab1313
1 review
0 helpful votes
June 12th, 2020
Verified purchase

Love the shirts I ordered but there was some confusion as to the delivery date, I paid extra for fast shipping. The customer service rep was rude, nasty and insulting. This has turned me off to ordering from them again.

Thumbnail of user kristan24
2 reviews
0 helpful votes
July 12th, 2020
Verified purchase

It said I would receive the 14th and have heard nothing. Now I try to view my order and it won't show what was ordered. Frustrated. These are birthday presents needed ASAP.

Value
Shipping
Quality
Thumbnail of user stang29
1 review
2 helpful votes
December 30th, 2017

Ordered shirt for a friend on Dec 10. Package arrived Dec. 28. No response to multiple email inquiries. Order was always in "processing" status. "Stacy" (name on spam emails) never gave updates on order status, no phone number given, online "chat feature" was never available. After it finally shipped, they asked for a photo of the shirt to post on their website!. I sent them a screenshot of my emails asking for updates and the shirt in "processing" status for over 2 weeks. The shirt was OK once it finally arrived, the only reason I give 2 stars instead of one.

Thumbnail of user kelseys266
1 review
0 helpful votes
June 12th, 2020
Verified purchase

I ordered 2 shirts. Both are comfy & I'm glad I sized down due to them being unisex sizing. The one shirt is great, design looks good - however the second shirt has text on the front that is completely off-centered. :( It starts about 2 inches away from one armpit seam and is 6+ inches away on the other armpit seam.

Thumbnail of user helenab57
5 reviews
0 helpful votes
April 14th, 2022

I placed an order and I never received any notifications that it never shipped or that it was delayed. I call because I paid extra for next day shipping to be told that it had never left the warehouse. This happened to me multiple times. I would not buy from this site if you are expecting reliable delivery times.

Service
Value
Shipping
Quality

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Voted The World's Funniest Christmas Shirts! Choose Between Naughty & Nice With 21 Threads Shirts & Sweaters. Men's and Women's - Fast Shipping. Shop Today!

Company Representative

Thumbnail of user brandonr293
Stacy A.
CMO
Typically does not respond to reviews

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