1stCB (First Convenience Bank)

I have been banking at the Valley Ranch location since 2010. They are the best! So helpful & friendly! Always best of customer service. Lucia, Amanda, every singal one of the them are awesome!

Thank you 1stCB for all you do!

Very bad customer service.
Waited more than two weeks for an answer for a overdraft fee. After dealing with at least four employees and finally presenting my self upset, they took care of my issue. Each employee had a different version on what the process for reviewing this issues was. One said that her bosses where in meetings Monday thru Wednesday and could not get an answer, after that I did not received any calls or notications about my situation. After this, another employee said I was put on a list and that when it was my turn then they will look into it. Another two just didn' t returned my call.
Another issue, debit card keeps getting rejected paying home internet services. They have no idea why!
Another issue, my gym made a mistake and charge my account several times, So First "Convinience Bank" charged me 134 total overdraft fees, I explain this to them and they said they will not remove the charges since they had remove one as courtesy that I should deal with the gym in getting th money back from them. I know is not their fault, but it was a mistake and the gym did provide a letter for them stating this, still they don't care. Know I am stuck with a negative balance of four overdrafts fees plus one more of $ 34.00 for a negative balance for more than 7 days. I know its the gym mistake but still this bank is profiting from customer and not who made the mistake. So the manager from th Refund department said not to return the overdrafts fees because it was already done as courtesy one time!
Comparing to other banks; this one does not provide up to date ATM, app services, and most important a reliable customer service.
So I don't know why they state putting customers first in their values.

Today I went to the bank to cash in all the quarters that I have accumulated over that last 6 months. I was giving this extra money to my son. Anyway last night he got excited so we counted them. 69.00 was the total. Today I went to cash them in and added the ones in my car. Total now is 74.00. When I arrived the teller took them and dumped them into the coin counter. As she was doing this it got stuck. So she messed with it even taking it apart. There were two coin stuck together she handed back to me. She finished and came back and told me it was 48.00. I told her no way I knew what I had. I think it reset when she took it apart. Anyway she said there was nothing she could so I had 48.00. After I complained again she talked to the branch manager whom said the same thing. No resolution. Even after I left and a temper to speak to costumer service which was terrible at the best to get though. There is no resolution. I am so pissed they have been my bank for over 3 years. But won't be much longer. Hate to think I deposit 7k at a time. And they don't care. It's not allot of money. However it's enough to make me switch. Very disappointed. Don't use them.

I have been banking with First Convenience Bank for about 7 years now. I have always had excellent customer service there, accept for one new guy that did not last very long there. I have been a customer since the old Kroger in Porter, TX and now at the new one in the new Kroger at Valley Ranch. I have been in customer service all my life and as sad as it is to say people will always call in on the bad service but not take time to call in for the good service. The Branch is always clean and decorated for what ever holiday it is which puts you in the spirit for the holidays. I also want to recognize these people, Manger: Jessica Sauer always welcomes me by saying hello Mr Allwright how are you doing today and before I leave she always ask me if there is anything else she can do for me. She shares about all the things that are being offered by the bank such as refinancing a used vehicle which I applied for. I am a person that acknowledges things and when one of her employee's is having a problem she is there front and center to help them. So Thank you Jessica Sauer for always treating with respect and kindness and always making me feel like family. I would also like to acknowledge these names, Maria Gonzales, Jesse Aniimas, Lucia Gomez, Dais Perez, George Hernandez all 5 of these people have excellent customer service and always welcome me into the bank by saying Good morning Mr. Allwright or Good evening Mr. Allwright. They handle my transactions in a timely manner and always ask me if there is anything else they can do for me. All this starts from the Manager of the location, as she teaches her team on excellent customer service and also cares about all her customers and her team that works together to make the customers happy at First Convenience Bank at Valley Ranch. I want to once again, Thank you all at the Valley Ranch Branch for the Awesome Customer Service.

One Happy Customer!:)

Tony Allwright

God Bless

Have been with them for 2 years. Have direct deposit. They really do love and appreciate their customers have proven that to me when I ran short of cash for car repairs, doctors visits, paying bills, etc. I have free checking and received free checks when I opened the account. Thanks for all you do for us the customer. Don't know how I survived without you before you came into existence. You are the best bank on the face of the earth. They are what they say "Convenient" It's all about the needs of the customer. From the bottom of my heart Thank you.

After banking for several years with this discount bank I realized that they are really, really screwing me. If you pick up on their tricks, hold on they will change within the hour. They will close your account stating some mistake, or dream up something YOU did wrong. The tellers short you and do this on purpose. Ive tested this theory.

I have been with this bank for almost two years and I have been treated so we'll Everytime I needed anything or questions it was taken care of fast and easy. First I got a fresh start loan and payed that off, then got a smart cash loan and just payed that off. I'm very happy with this bank..

Everything is available to you at all times. They assist you with well informed help at all times. They are there to help you get your money right. Thank you for being there for me.

I've been banking with First Convenience for several years now and find it to be a very good bank with affordable fees, when necessary, compared to the larger "Big Banks." I suspect some of the negative reviews above are because those folks might not know how to balance a checkbook and fall into the "fees" category. I have a direct deposit checking account and have not had any problems at all getting funds when I need them. The only negative thing is "whoever" repairs their ATMs. They need more help keeping the bank's ATM working because they seem to frequently be "out of order!" That's NOT "convenience." I find the bank's tellers and other personnel GREAT!