• 1outlets.com

1outlets.com

Overview

1outlets.com has a rating of 3.26 stars from 578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1outlets.com most frequently mention customer service, phone call, and full refund. 1outlets.com ranks 27th among Discount Shopping sites.

  • Service
    82
  • Value
    79
  • Shipping
    78
  • Returns
    80
  • Quality
    75

This company does not typically respond to reviews

Positive reviews (last 12 months): 48.1%
Positive
26
Neutral
0
Negative
28
53
See all photos

What reviewers want you to know

Positive highlights

  • Immediate refund polite letters, customer service peole example worth tone After three days I got my refund

Critical highlights

No critical highlights yet

How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“A One-Star Catastrophe”

Edgars V.
2/12/24

The Overpriced Abyss: Picture this—I'm browsing their site, innocently adding items to my cart. Suddenly, the total cost defies the laws of physics. It's like they've discovered a new dimension where prices are arbitrary and sanity is optional. Shipping Limbo: I ordered a simple gadget. Weeks turned into months, and my patience dwindled faster than a melting ice cream cone on a scorching day. I half-expected a carrier pigeon to deliver it, but no luck. Refund Mirage Redux: Ah, the elusive refund. They dangled it like a carrot, and I chased it like a desperate squirrel. But guess what? The carrot was plastic, and I'm still hungry for justice. Customer Service Bermuda Triangle: Emails vanished into thin air. Their customer service hotline? A black hole that swallowed my complaints. I'd have better luck reaching Narnia through my closet. Credit Conundrum, Part Deux: They offered store credit. Fool me once, shame on you. Fool me twice, shame on me. I accepted, hoping for redemption. Instead, I got déjà vu—a loop of disappointment. The Grand Finale: My 110 EUR vanished into the abyss. It's like they pocketed it and laughed maniacally. I imagine their office as a den of villainous cats, stroking their whiskers and plotting world domination.

Reviews (578)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (105)
Thumbnail of user makjordan092
2 reviews
0 helpful votes
March 11th, 2024

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Service
Value
Shipping
Returns
Quality
Thumbnail of user boostbizs93
1 review
0 helpful votes
December 26th, 2023

1outlets is a very trusted company from online and this give best service to every customer. I am a customer and I really satisfied with their service. I highly recommended everyone please come and purchase your goods.

Service
Value
Shipping
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Quality
Thumbnail of user graemet7
1 review
0 helpful votes
December 14th, 2020

They tried very hard to for-fill the order but circumstances beyond their control meant they were unable. The refund was prompt and given cheerfully.
I will shop again.

Kindest regards
Graeme Twentyman

Thumbnail of user fan377148
1 review
0 helpful votes
December 27th, 2023

The experience has been delightful - good and responsive customer support. And active support. Thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user moc28
1 review
0 helpful votes
April 7th, 2020

Easy access. Free delivery. I wrote an email about the product and I have prompt reply. Nice and helpful customer services.

Thumbnail of user danney466
2 reviews
0 helpful votes
December 9th, 2023

Top seller this company every time they help me lot. And every time i will happy to take thier service.

Service
Value
Shipping
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Thumbnail of user nirajs12
1 review
0 helpful votes
February 10th, 2020

I had ordered a Organization process related book from 1Outlets on 23rd jan 2020. The order went through and my card was billed. Next day I am informed that the order is cancelled, for a vague reason - "declarations system is unable to upload this product to the import/export Shipping Manifest." They were asked to source the book from another source, but they could not do so. The Shopping experience was very poor. Neverthless, The team ensured that the refund was speedily processed and the credit was received after 17 days on 10th Feb 2020.

Thumbnail of user spy
1 review
1 helpful vote
January 10th, 2020

Overall I'm very pleased with their product & service though they can improve on their delivery timeliness.

Thumbnail of user beryll2
1 review
0 helpful votes
March 14th, 2020

1Outlets is a very reliable website. The team dealing with orders and clients' queries are A1. They follow up very closely on all your queries, and ensure that they meet your expectations.

Thumbnail of user m71296830
1 review
0 helpful votes
December 8th, 2023

Service like super man which i buy from this company. I always come here and take service from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alii16
1 review
0 helpful votes
January 6th, 2020

Though they have not succeeded in arranging my approved article, yet they cooperate & succeeded in refunding my payment.

Thumbnail of user mariok40
1 review
0 helpful votes
February 19th, 2020

Jarah has been providing best service for us. Even the product couldnt be delivered, she was still helpful to follow up about the refund issue. Thank you

Thumbnail of user mdsojibsone
1 review
0 helpful votes
October 18th, 2023

Thanks for the nice support. We like everything from here. We comeback here again. Wonderful service and support.

Service
Value
Shipping
Returns
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Thumbnail of user asifk30
1 review
0 helpful votes
January 11th, 2020

Bunch of proffesionals who know what they are doing. Responded to me whenever contacted, would recommend this to everyone to try it out urself..

Thumbnail of user meors
1 review
0 helpful votes
November 12th, 2019

My order was out of stock. They provided very good communication in helping to resolve the matter. I got my refund at last.

Thumbnail of user vb59
1 review
0 helpful votes
February 24th, 2020

Good support and excellent service. The product was delivered on time and it was intact. There were no issues with the product. I would like to thank those dealing with delivery for doing a very good job.

Thumbnail of user billygaryr
1 review
0 helpful votes
August 16th, 2023

Thank you very much I received the bottles. Good product and It has been a pleasure to deal with you.

Thumbnail of user ernesto41
2 reviews
0 helpful votes
December 15th, 2022

Yes, I got your confirmation email earlier. I really appreciate your effort to write me and make sure that I received it not everyone does that but you did and it made my day.

Thumbnail of user hoangl22
1 review
0 helpful votes
March 1st, 2023

TI have an order with some toys. Very surprised that this shop can proceed with quite fast delivery and the price is reasonable as well.

Good experience!

Tip for consumers:
Highly recommend!

Products used:
Toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user zanderl3
1 review
0 helpful votes
February 17th, 2020

Ordered a hard to find product. Received it in good condition with excellent service. They followed up to make sure I received my product

Thumbnail of user sunnyl78
1 review
0 helpful votes
December 20th, 2022

Pretty on time with follow up email and call. Follow up on the service was fast after your system trigger the Sales order closed.

Thumbnail of user ivonc4
1 review
0 helpful votes
April 9th, 2020

I have ordered face mask on 10/2 but I have been told that the products cannot be export. The transaction closed. And I ask for the refunds. But it really took time to wait. And I phoned to 1outlet Hong Kong hotline. Orignally, I have been told that it may take 5 to 20days. At last, it is confirmed that I receive the refunds on 7/4. I am so glad to have the full pay refund. Thank you for the staff.

Thumbnail of user chinhuatl
1 review
0 helpful votes
January 4th, 2023

Extremely good customer service personnel who are very prompt and helpful in providing advises and updates. Would love to purchase from them again.

Thumbnail of user soson
1 review
0 helpful votes
April 16th, 2020

I was provided with good customer service on order tracking, providing detail status and prompt response.

Thumbnail of user gregs1335
1 review
0 helpful votes
January 1st, 2023

I had just like to say that my package has arrived safe and sound. Thanks for the help. I'll be shopping with you guys again in the future. Take care.

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Company Representative

Thumbnail of user jackw232
Service D.
Typically does not respond to reviews

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