Im hoping I will be able to submit a Post experience survey . So far the experience has been pretty good.
With no confirmation of date for pick up, this site leaves me concerned as to whether or not the date can be met. How do I know when a truck will arrive? And delivery made? This part is a bit lacking.
Also, my bike has an alarm system that requires the key fob be with the bike during transport. Otherwise, the alarm will keep triggering while the truck is moving. This will run the battery down and most likely irritate the driver.
This is my second time shipping my bike and I have been very happy. After a couple of phone calls over the correct length of the bike everything went very smoothly.
A little slow and the tracking tool was broken for a week, but the service was as advertised and the bike arrived unharmed.
I have used your services twice within the past 3 years to ship my bike from California to Nebraska and back and overall I am pleased with the price, promptness and service.
The service of transporting my bike was great. The only change I'd recommend is that if your bike makes it to the destination earlier than expected you should be able to receive it when it arrives to the location and not wait another 48 hours to receive it.
this is my first time using this site or even shipping a vehicle so i will update upon completion of delivery
Everything was good until I received my motorcycle. It appears my cell phone holder that was attached to the handle bar is missing. It is not an expensive equipment, but it shows that trusting the company was a mistake. I am going to be more careful and remove anything that can be stolen from my bike. Other than that, excellent customer service and pricing. Everyone on the phone was very helpful and patient.
Although this was just the booking process we'll see how good performance is when it's all said and done,
Dropped off at their shipping warehouse, picked up from their warehouse, so it was easy. Bike arrived quickly with no damage. Only issue was i want contacted when it arrived, i called them.
I called on several time to ask questions only to be told to use the website. I was referred to use your company so I trust the people who referred me. Just customer service could be better.
Besides being a little dusty my bike showed up in a reasonable time frame. The guys on both ends were supper nice and provided good coustomer service. Overall great service.
Finally got a hold of someone to send me a quote, but now that I have it the process was easy and quick.
Would be better if your form allowed all info to be kept and still change the zip code without having to input info twice.
Was hoping to get a partial refund whereas I dropped off the bike at the terminal instead of having the driver pick it up.
The site has "New Cassell" as the P/U city and I cannot correct it. The location is Westbury on Long Island, New York. The delivery city also has a problem with what the site gave. It is Pheonix. I chose the 19th for P/U but anytime this week is fine if a truck is in the area.
All answers are up to now 5/10/2018 but lady i dealth with seemed very knowledgeable,friendly,and honest would like to continue to deal with her if i use you in the future.
worked with me and my shipment made it simple. Had a hard time getting driver that was picking it up to show up and call when he said he was going to ended up just to the company to drop off. Very disappointed with the first driver other then that they didn't give me a tracking number. Shipping was fast and drop off driver was very nice and helpful
Website kept deleting information and would not allow additional insurance to be added, otherwise great website & service!!
After booking my 2 shipment with you i did a little price comparison , and you guys were 100.00 more than several other shippers
Order was quick and easy. I was able to call with questions, and those were answered quickly as well.
I received very little information on my order aside from an order number. No guidance on how to plan or coordinate. No information on how delivery is set and made. No details about destination. Very strange.
All went good little confusing when you put the 10$ extra for insurance you don't see it on the invoice but you do see it on the bill. just would be nice to see the addition insurance on an invoice before submitting the bill.
I am a repeat customer. I have had good experiences so far and look forward to continuing using AA motorcycle. Thanks
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