Trying to make special arrangements for date of pick up and delivery was frustrating. I had a hard time communicating with the person on the telephone. I just hope the information provided in my web request is understood, since I was not really able to provide that via telephone.
the only thing I don't like about shipping companies is dodging the question of when it will be actually shipped.
The overall time to pick up my motorcycle came and went. I was charged storage fee because 1AAMortorcycle Failed to pick up my motorcycle in time.
Broken brake lever, the drive for final delivery did not call in advance as intstructed which caused a pretty big inconvenience. And the bike was a week late...
So far, lack of clarity as to the pick up time / procedures. Phone communication has not been great. Also, I was quoted $605 - both on the phone and online, then charged $628
Overall communications were not great. Shipper was confused that it was a terminal to terminal contract. Shipper kept call to set up delivery appt.
Worse part of the transaction was that the paperwork I received had the wrong address for the terminal in Waukesha. It caused me to spend the better part of a Saturday trying to find the place and trying to contact a human to talk to and get the right address.
the application is not very user friendly, had revise
the addresses several times, could not get the zip codes to change and what happen to Cash on the payment terms
I plan on paying the driver in Ohio with $665 Cash !
notify me if that is not OK
Yes I like the website very user friendly I also like how quick the quote came back. I also rang and spoke witn you on the phone that also was help full. I'm looking forarwad to seeing my 2 bikes get over to LA on time and with out any issues. meny thanks R/Doug
So far everything has been great except for the quote I was sent said I could call and set up the shipping then when I called in after waiting on hold I was told I had to go online and set up shipping they could not do it over the phone.
I emailed my order and waited 4-5 days and when I called to see when they would pickup they said it wasn't received. So now have to wait longer.
shopping pretty easy don't much care having to 100% up front....we'll see what happens on the back side of this transaction...
Overall good service, but was very frustrated with the fact that the call before drop-off came about 30 minutes before the actual drop-off. This was not nearly enough time for my brother to go and be present for the delivery. Thankfully, my friend's wife was able to be there, but we were told that a call would be made at least 6 hours or the day before drop off. We pay a good price to have this delivered so we were expecting that calls to be made when they said they would be made.
Otherwise, happy with the service. thank you.
the bike came in record time the first report was not very intensive but then another one was done and the bike had scratches all over it so dont know what happened there when the trucks lift gate finally worked and the bike was on the ground it wouldnt start so off to the shop it went over comunication was ok could have been better would i use them again maybe
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