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AA Motorcycle Shipping has a rating of 4.7 stars from 2,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AA Motorcycle Shipping most frequently mention customer service, great job, and perfect condition. AA Motorcycle Shipping ranks 10th among Shipping sites.
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Was great and quick, got the watch my bike cross the country. The only issue I had was that it crossed the entire country in 3 days, and arrived in phoenix, they then told me it would take another whole WEEK to the deliver it ONE HOUR away from phoenix. I thought this totally unnecessary, so I arranged to pick it up, which they made nice and easy, and my bike made it safely. Other than that no complaints :) great job guys!!!
Predictably positive and helpful initially. Fair price. Prompt pickup. Delivery was 10 days later than initially stated. Rude staff on multiple phone calls when I tried to determine the status. Web tracking info inaccurate. Bike delivered in fine condition. Pickup and delivery staff friendly and helpful.
I called customer service about a carrier issue that did not contact me to schedule a delivery, albeit it would have been early in the delivery window. My scooter arrived in Omaha, NE on a tuesday evening. No one called me to schedule a delivery. I live in Lincoln, NE about 50 miles away. I contacted customer service and was informed that I could contact the carrier, which I did. The carrier claimed they called me, which did not happen, nor did they inform AA1 motorcycle to let you know I could not be reached. Instead, the carrier chose to leave in the their warehouse until the next week since they only ship on Tuesdays and Thursdays. I decided to pickup the scooter on the following Thursday, after Omaha NE received it. I then called your customer service department to express my displeasure. I was assured that I would receive a $25 dollar credit because I picked up my scooter in Omaha as well as a form to submit a formal complaint to the carrier. Neither promise was fulfilled so far. I hope someone will look into this matter since my shipping experience was less than optimal. Thanks Bobby Torres
Customer service is rude and they never call you back ever and if you don't mind waiting 3x as long for your goods to get to and again customer service rude then good luck took almost a month to get my motorcycle never again
I have not received the motorcycles just yet- so this review is in regards to the pickup portion only.
I received a phone call from the third party shipper the day before confirming that they will pick up the 2 Harley Davidsons the next day between 8am-5pm. The day of the pickup- at 5pm I see that they're still not here. I call the third party and they told me the truck broke down so they have to find another truck and it will be at my home in 20 minutes. At 5:30pm I call to see where they are. I get a call back that they're about a hour and half out. At 7:30pm the truck finally arrives. Problem is, we have 2 bikes to ship and they only brought along ONE bike pallet. I asked how they will be transporting the second one and the driver said that they were called last minute to help out so they didn't have the extra pallet since our bikes weren't on his initial order. In any case, 1 bike seemed secure and strapped on a pallet. Our second bike was just flimsy jacked to the wall of the truck. He placed one blanket on the side so the bike doesn't hit. I am actually very very worried about that second bike since it was not placed on a pallet or anything. Praying that second bike arrives in New Mexico okay. So far, I'm not too happy and extremely nervous.
Phone opperators were not friendly and rude, wanted to make a order on the phone never have done this before and probably wont with this company again.
The agreement terms it won't let me read. I don't have anyway of knowing what I have just agreed to? Your also asking me to rate your company when I haven't received any service yet?????
your web page is difficult to use. if you go back to edit you have to put in all the credit information over
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