1-800Wheelchair.com

Very nice scooter; just not what my disabled husband needed. This company was prompt and courteous each time we contacted them and made the return process
Very easy.

I had difficulty with mounting the wheelchair we ordered. It only took a phone call and couldn't ask for better or faster service.

I loved dealing with this company. The product I ordered to fix my rollator was top quality and exactly what I needed. I ordered more than I needed and was able to return the extra pieces with no problem. Their customer service was exemplary and I would deal with this company again and also recommend it to anyone that needs some parts for their assistive devices.

My husband uses Invacare 9000 XT customized for his tall frame. But he isn't gentle on it, so we've had to replace the armpads because the covering cracked. I'm committed to keeping it in "like new" condition so this time I needed to replace two "plug buttons" at the end of the arm rest frame. Again, customer service was quick to answer my questions and get my order placed. Thanks much for your kind help.

My wife loves her new wheelchair. She needs to be in it when she is not in bed. The fitted chair is much more comfortable than her previous one. Lisa Stapley was very helpful in sizing it and choosing the perfect seat cushion. Thank you Lisa

I received my new wheelchair today and it has been awesome. The entire process from ordering to delivery with 1800wheelchair has been great. Lisa is awesome as she talked me through the customization of the wheelchair to make sure the fit was perfect... and it is! Thanks I am going for a roll now.

July-Ann and the Customer Service team went above and beyond to address an issue we had with an order we placed/received. July-Ann was wonderful about communicating where things stood in the process while we were waiting for resolution. She was very compassionate and understanding of our situation. I highly recommend this company with the caring and stellar customer service. Special thanks to July-Ann!

Tammy K.

I would like to commend Sylvia, who helped me yesterday with my order of 2 extra wheels for a wheelchair (that I bought from you in March 2019 but unfortunately arrived damaged via a following shipment to Venezuela). When I explained that the person in need of the wheelchair could not use it until the new wheel was ordered, Sylvia was very patient, helpful and knowledgeable and quickly helped me find the correct wheels. I am very grateful to her.

I received my order, and thought I had not been sent the correct amount of an item, and wondered whether they were sending a second shipment. They said they would check on it for me. They came back and asked if I opened the plastic packages because there were 5 in a package. Sure enough, I opened them and found my shipment was in fact complete. I appreciated them helping me discover that.

They have reliable products and good pricing. I take comfort in knowing I can buy KN95 masks for myself and my special needs child to wear when we are out in the community or when he is at school. Having 1800Wheelchair.com's product in hand, well on our faces really, helps bring me some comfort during these scary times. #CovidSucks
Plus brand name Purell, super!

My order arrived immediately and the customer service assisted me was so passionate and helpful. I will definitely recommend this company to everyone. Great Products and people!

Very helpful and patient customer service. I had a couple of questions on the product I ordered and they patiently explained everything to me.
Highly recommended!

This is a great product
Compacts to amazingly small package Lightweight easy to fit in car trunk
Great for trips my wife drives to plane entrance boards plane airline carry's and has ready as you leave airline
Drives 15 miles on charge
Has totally changed my wife's life and is very reasonable price
Customer service and help is outstanding
Durable
Buy this pruduct

We worked with Lisa Stapley in summer of 2020 on a custom TiLite Aero Z wheelchair for my daughter. She listened and was very helpful with suggestions based on things we liked and did not like about past wheelchairs. The virtual fitting and customization process worked great (in fact, better than some of our in person fittings in the past).
The wheelchair frame came very well packed and we only had to slide some pieces into their pre installed mounts (armrests & antitip bars). We were kept up to date with anticipated arrival for the seatbelt, cushion and seatback, which arrived separately. The only ‘fiddly' parts we had to install were the seatback mounts - mostly measuring. Lisa was very helpful and patient with sending information and looking at pictures of our daughter in the chair to help us get the best fit.
The seat cushion was a very unusual custom size and the company It was from made an error in fabricating it. Lisa worked as our go-between to return it and get it made correctly.
This past week, we saw our daughter's Physical Medicine doctor and a seating specialist for the first time since getting this chair. The both felt the fit of the chair was great and were amazed we had done it thru a totally virtual process. They had no suggestions to improve the fit!

Our petite mom needed a wheelchair short enough for her 4 foot 8 inch height and strong enough for her ~150 lbs, to replace her current high mileage chair. No one seems to make a wheelchair like this except Invacare. And very few companies carry this brand of wheelchair. 1800 did. Most importantly, their website was easy to navigate and build her a 'clone' from the menu selections. We were about to order the chair and Covid entered the picture. We put the brakes on the purchase, and picked up on it 6 months later. There was an issue with one part not matching what had been ordered, but it was put right. Lisa and July were my tireless go-to people with questions and coordinating. By the nature of it being custom, non-refundable, not covered by insurance and needed during a pandemic it had stressful purchase written all over it out of the gate, but was made ever so much easier by the competent 1 800 folks behind the scenes. The chair itself is high quality, rock solid, adjustable, well balanced, a beautiful blue-black pebbled high quality paint job, with electrostatic welds and smooth joints, The Invacare brand makes Drive pale in comparison. Thanks 1 800 Wheelchair. Our mama bear is happy.

Yesterday the 13.5 lb featherweight chair I ordered, was delivered within the promised 5 business days. Within a couple of hours of its arrival, after unpacking it, I contacted customer service to report some minor defects. My email was promptly answered yesterday afternoon. This morning, customer service emailed me that this chair will be replaced with a new one, and provided tracking numbers for the return as well as for delivery of the replacement. By this afternoon the new chair had already been picked up by Fedex for delivery to me.

I'd like to commend Sylvia Aplicador for her tenacity and excellent communication. It took several emails, but she was able to solve my problem with the seat covers for our Featherweight Wheelchair. We just returned from vacation, and I'm glad to report that the Featherweight Wheelchair is the ONLY way to negotiate airports and travel. Based on the products and customer service, I wouldn't hesitate to make future purchases with 1800wheelchair.com!

Rio Remo is truly a Gem and you are blessed to have her...
She not only helped with what I needed but went above and beyond with
Follow up information and status.
You just do not find this type of care everyday.
Safe Hugs to Rio and thank you again.
Lisa

My wife and I are old and not strong and I have been wheelchair bound for a year. This wheelchair needed no assembly and then we found it so light that my wife can get it in and out of the car. So we can now travel without assistance. Thus, a life changer for us.

I ordered a rollator on line. It arrived very quickly. I had to return the item due to some damage. The customer service that I got was excellent. July-Ann went above and beyond what was required. Knowing that I was obviously having trouble getting around, she made the product return absolutely painless. There were phone calls and emails, I was kept very much "in the loop". I would most definitely purchase from this site again without hesitation.

The support team member I worked with followed up on my inquiry about a change in delivery date and consistently kept me informed of the shipment. She also kept in touch to be sure the delivery had been made. I will definitely use 1-800Wheelchair.com again.

I ordered an Invacare Tracer IV Heavy Duty Wheelchair. From start to finish, Lisa helped me determine the best choice for me and was able to assist me with setting up a custom order and financing. She even helped me get the best price for what I was purchasing! Her service felt personal and sincere. My wheelchair arrived exactly within the time-frame she had explained to me and honestly it has changed my life. I'm so thankful I'm able to go out and engage with friends and family now that I have a mobility aid. Thank you so much for helping me all the way through this big purchasing decision!

I was having trouble getting the proper front casters to my wheelchair until I reached out to 1800wheelchair.com for assistance. July-Ann Barcelo got everything sorted out real quick, no B. S.: Sent me an email the next day with a link taking me directly to the wheels I needed. I'll definitely be sticking to this site for my wheelchair needs from here on out.