PetMeds

I always ordered before the shipping deadline. I always paid for overnight shipping. The medicine always arrived 3-5 days later. The last order, which I cancelled, also included medicine my pets need, but I did not order. Found out my account was placed on "auto ship", which I never agreed to. Will be looking for another pharmacy.

I had ordered a Seresto flea collar and had asked that it be shipped regular USPS 2 to four day shipping. The post office made a mistake (no fault of Pet Meds) and it was somewhere in Illinois after 5 days (I live in FLorida). I explained that the fleas were getting bad and Pet Meds shipped me another collar overnight at no charge and asked that if the original order comes, just write return to sender on the package, and send it back. They have amazing customer service! There was a human that answered the phone, she was intelligent, courteous, and went beyond what I expected in customer service. I will only use them from now on. (By the way, the price was excellent compared to other mail order companies too. I checked).

I ordered in the last minute, but i still had my shipment on time.
Sam was great, and very helpful. No extra headaches, easy peasy... They got in contact with the Vet, kept me in the loop via email, every step of the way. Thank you PETSMED, you got a new Customer, SOMMER says Thank you too:-)

I so much appreciated PetMeds this week. My rescue pooch has to have Prozac (I wouldn't even let the shelter tell me her story bc it was too grim). I had waited too long to get my new prescription for her filled, but PetMeds came through for me wonderfully.

Not only did I receive a call today that my payment had expired and they would help reset my account. Then I get a call from the pharmacist that they had reached out and refaxed my veterinarian for approval that we have been waiting for. Great coordination guys, really better than some of the people doctors out here. Appreciate y'all.

I would like to thank you for the service you provided the last 2 years of my best friends life. Thank you for your compassion and generosity at the end.

I had not ordered in about 10 years. I placed a recent order and did not realize I had not updated my address. They shipped to my old address. I figured I was out my money and would have to reorder and wait additional time to get my dog her medicine. Judy the attendant on the chat was so helpful. She updated my address, resent the medication to me and was even concerned with when I needed them with out any prompting. Because my dog was out of the medication she said she would send express priority to me.
This company and its customer service is more than a 5 star yo me!

I have now placed 2 orders with 1800 pet meds ( for cats revolution +, and for a dog revolution). I did my shopping prior to calling them. They were able to match the very best price I found, and I dealt with them on the phone, rather than online ( I am pretty bad with technology). They communicated with my vet immediately & shipped out the meds extremely quickly. Both times- I got the meds on the 4th day!
Amazing co, no b/s. All done right! Definitely recommend 2 give 1800 pet meds a try!

I ordered Seresto flea collars on the website ( one for small dog, one for indoor cat). They can pretty quick but about two weeks after the collars were on them I noticed FLEAS! Yikes! I emailed them immediately letting them know the collars didn't seem to be working and within 15 minutes received a reply from customer service apologizing for the problem and not one, but TWO options to take further action. Above and beyond what I was expecting. Thank you! Will continue to do business based on this experience.

My dog, Lucky, thinks these Heartguard chewables are the best tasting chewables around! He is so picky and finicky with any medicines and no matter what you do, even using peanut butter, he won't eat it and will try to eat around it and what's left the... the medicine. Lol So, he loves this Heartguard chewables. What Lucky's Mama loves is PetMeds is a great company with excellent prices and Awesome Customer Service. They will go out and about to help you with your order. A+

I ordered a 60day refill of medication for my dog with them for the first time because Chewy was out of stock. The process was smooth and quick and the prices were cheaper, I was excited to make the change. Unfortunately my dog passed away shortly after I received my first order and I called not knowing what to do with the remaining meds. They refunded me in full and gave me instructions of medication disposal places. Highly recommend, wonderful customer service during a hard time.

Customer service is outstanding. I placed a large order of medication for my dog. Unfortunately my dog was hit by a car a few days after the order was placed. When I received the package in the mail I was devastated. I called customer service and the representative could not have been kinder or more sympathetic. I received a full refund instantly. Highly recommend this service. Also, they include a treat with every purchase and my dogs look very forward to the treat!

My senior dogs prescription was denied by my vets office because they had not seen her. This was because of COVID and they just cut her off. This company not only called the Vet office to make sure she would get her pain meds but they sent it to me overnight at no charge. They went above and beyond! In the past they have always been great BUT this just shows how much they really care about the well being of my dog.

I order flea & tick RX for my dog. I ordered it on Friday afternoon. Order was sent immediately to my Vet. My Vet responded right away on Saturday morning and okayed the Rx. It was mailed out on Saturday and I received it in the mail today (Monday). Can't get much faster than that. The whole process went very smooth. 1800PetMeds is really on the ball and got it mailed out in super fast time. I highly recommend them. I will definitely use them again. Thank you 1800Pet Meds!

I ordered 2 presc medications for my dog on July 12,2022, which I received on July 18th. I had to put my dog down on July 22nd and hadn't started giving him the new medications yet. I called PetMeds on July 26th to ask if the medications could be returned for a refund and was told they would refund the entire amount of $84.19 and I didn't need to return the medications. The refund was credited to my credit card on August 2nd. Thank you so much! I had been buying these medications monthly since Nov 2021 and have nothing but good things to say about PetMeds. There was only 1 time when delivery was delayed and PetMeds paid for the 2 day shipping so I've receive the medications before leaving on a 2 week vacation.

I am very pleased with 1800petmeds. My wonderful Dog was on a couple of different meds and they always came quickly and with a fun big treat for my dog. From her first package with a treat, anything that came in a box became hers, as she thought that all boxes had treats. After opening her med box, she would carry the box around for a while, thinking it would produce another treat. I loved the added touch of the treat in the med box. I started using this company when my dog was about 13.10 yrs and used them for a year. She has recently passed at home and we couldn't be more pleased with customer service and our last order we placed a week before she died and it was shipped and she ate the treat that came in the box. This company cares about it customers and I would highly recommend this company to friends and family. Their prices were much better than the vet prices.

We just went online to check the status of our little boy's allergy meds (ordered for the first time from 1800PetMeds). When I tracked the package, I saw that it was delivered two days ago to our OLD address. We realized that, while we had updated the billing address, we did not update the shipping info. I clicked the Live Chat and got Bradley. Bradley is shipping a replacement order to us FOR FREE tomorrow! Really? Really? Who does that?! Evidently 1800PetMeds does - even when it's your fault! We went there for the prices but we will stay for the customer service! Thanks, Bradley!

Adore this service! You guys saved me out lots of times. I always go here for getting some must have pets items or such stuff, so thanks!

This site is very easy to use and ships quickly. They will contact your vet for you to confirm information, which is helpful. I've had to order heartworm meds from them when my local vet sold out and was glad to be able to do so.

I've tried a few other online pet pharmacies, and 1800PetMeds it the best! My dog has arthritis. I have found two places that were slightly cheaper, but NONE are as reliable. I order, and 3 business days later it is here. Never a problem- both other cheaper pharmacies were nightmares to deal with. Twice I was overcharged and meds were delayed. I will never ever ever try anyone else!

Great prices & Customer Service! Would highly recommend especially for horse medication. Presend is what my vet has my 28 year old horse on... it has returned him to his youth! Amazing stuff!

I'm a new customer. And I just received my pets Rx in the mail today. From the moment I placed the order till it came to my house. Service was so fast and what a nice little surprise when I opened the box. Loved the dog treat. It's the little things. So again thanks for getting this medication to me so quick. You will always have a loyal customer here!

PetMeds is AMAZING! I ordered a prescription at 9:45 in the morning, and mind you, they had to confirm the order with Buck's vet, and I received a shipping confirmation before 11:30 AM. The PetMeds folks should teach other businesses how to do this online/shipping/processing thing. I am impressed every single time. AND they send a treat to both my pooch and my cat even though the order is almost always for the dog. Luna totally appreciates THAT! :)