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PetMeds has a rating of 2.16 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PetMeds most frequently mention credit card, and overnight shipping problems. PetMeds ranks 99th among Pet Meds sites.
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I spoke with a customer service agent named Al over the phone, my payment had failed to process and I called just to push it through. Al took the time to help me adjust info on my account, asked to make sure my dog Rico was doing okay, and overnighted my package to make sure that Rico got his medication in a timely fashion since I had run out! I was very impressed, and very thankful. I fully intend to use pet meds for my needs going forward. Thanks so much Al, I hope your intuitive customer service gets acknowledged and rewarded!
I have used them in the past but no more. Across the top of their website they are running a special promo. 50% off flea, tick, and heartworm medicines with the code GREEN50. I had nearly a $400 order in my cart and applied the code. It took off $50, not 50%. I called them and they tell me that it's a misprint. This is deceptive practice as many will go ahead and order not realizing they only got $50 not 50%.
I called for an RX for Simparica and later received an email indicating that I needed to physically obtain the perscription from my VET. I called back and was informed that I could not upload the RX via email and had to send it by snail mail. After approximately 3 weeks, the prescription did not arrive so I made my third call where I learned that PetMeds canceled my order! When I complained, the staff member hung up mid sentence and did not call back even though they had my phone number. I will never do business with Petmeds again.
Products used:
Simparica Trio
I have one product that I have on repeat delivery, and I'm fairly satisfied with that. BUT! I recently had trouble logging in and was forced to call them, and the CS rep took it upon herself to remove my saved payment methods without asking if I would like her to do that. Also note that my vet will not send prescriptions to them because they believe that the risk of receiving bogus meds is too high.
Tip for consumers:
Check with your vet first.
Products used:
Animal supplements
I have a dog with severe arthritis in his back. He is on 3 different prescriptions to keep him as comfortable as long as possible. Because my vet's office was so expensive (over $200.00+ per month) for these meds I tried 1800PetMeds. They had what I needed at a cheaper price than my vet. They also always seemed to get them ready for shipping in a timely fashion. The trouble came with their shipping provider, the US Post Office. I couldn't pick a different carrier so was stuck with the post office. No matter how quick my dogs meds were packaged and given to the carrier by 1800PetMeds, the meds were ALWAYS late. Always. I would get an email from the US Post Office informing me that there had been a delay in my shipment and that they would update me. There was never any explanation given and in tracking all it would ever say was "in transit" but never give me a location as to where. This email came usually 3-4 days after the meds had been picked up from 1800PedMeds. Generally the meds were anywhere between 2-3 weeks late. If I could have picked a different carrier to deliver my meds, I would likely still be using 1800PetMeds. However, when one of the items I have to order for my dog is a controlled substance, I can't order large quantities to ensure that this shipping delay won't result in a shortage of meds. The shipping delay always resulted in him being out of his meds for a minimum 2-3 days, there was one time he was without for over a week. I had to call the vet for a small supply just to get him through. But given that the "tracking" I was provided never gave me a location or actual delivery date (after the "this will be late" email) I always hesitated to buy more from the vet because I had no idea when the meds would show up. Today? Tomorrow? At the end of time? This was again more money and a lot of hassle- one that I shouldn't have had to deal with. That is the whole point of ordering meds online, right? Ultimately I started using Valley Vet for the meds. They have a larger selection of brands and prices for each medication and offer free shipping via UPS. Not one order has been late, the meds usually arrive early, and are still much cheaper than my vet's office. I am going to continue to use them as I have had nothing but positive experiences with their online pharmacy. I cannot say the same for 1800PetMeds. I would recommend that if 1800PetMeds wishes to remain competitive in this market they consider using a different package carrier.
Products used:
Prescriptions
* PetMeds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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PetMeds® is America's Largest Pet Pharmacy, a publicly traded company (NASDAQ symbol: PETS). We deliver prescription and non-prescription pet meds along with health and nutritional supplements for dogs, cats and horses at substantial savings directly to you. We serve millions of satisfied customers nationwide from one location.
At PetMeds® we are rapidly changing the way America buys pet meds – by phone, fax, mail and the Internet. We make the purchasing of pet meds as easy, convenient and economical as possible. To accomplish this, we have invested in state-of-the-art information systems and infrastructure along with trained Customer Care representatives, and a licensed pharmacy and veterinary staff.
Hi Glorietta. Thanks for your feedback. We're very sorry you experienced poor service. So that we can look into this, can you please provide us with details or your customer number?
~ Abby, PetMeds Pro