• 1-800 Flowers

1-800 Flowers

Overview

1-800 Flowers has a rating of 1.48 stars from 1,346 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1-800 Flowers most frequently mention customer service, local florist, and next day problems. 1-800 Flowers ranks 248th among Flower Delivery sites.

  • Service
    337
  • Value
    312
  • Shipping
    313
  • Returns
    222
  • Quality
    274

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
86
372
See all photos

What reviewers want you to know

Positive highlights

  • I was pleased with the quick response by both customer service and by the local florist that handled the replacement.

Critical highlights

  • But after the 10th mess up, and delivery dates change, you kind of get frustrated.
  • The representative was totally rude, stating she could not deliver the flowers on Mothers day.
How would you rate 1-800 Flowers?
Top Positive Review

“Gorgeous flowers, wonderful service!”

Julia P.
4/11/19

The flowers I ordered came on time and were just gorgeous! Very fresh and beautiful! Using this company already for a second time and so happy with everything!

Top Critical Review

“2 starts because these flowers actually showed up.”

Pamela K.
2/16/24

Flowers were delivered to my home today. While I understand that flower availability vary by location, my choice specifically states blue flowers (for sympathy per the description), that was an intentional choice on my part, and this bouquet had only white. It also stated it has 6 different flowers plus greenery, the delivered bouquet had 5 and ONE stem of green. Pictures included show my $100 sympathy bouquet received and what I ordered. I have to say that 1-800-FLOWERS services continue to disappoint.

Reviews (1,346)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery date (62) mothers day (52) customer service (372)
Thumbnail of user ns270
1 review
0 helpful votes
September 25th, 2021
Verified purchase

I was looking on the internet for a beautiful bouquet to send to my friend at Cape Cod (I live in California) and found a beautiful one for an affordable price on 1-800-Flowers website. I was skeptical that it would arrive as beautiful as the photo. It turns out it's impressive! My friend can't stop exclaiming how beautiful the bouquet and vase are and such great quality (received many flowers and roses as buds). She called me again today just to tell me how it's getting more and more beautiful as the buds are opening. She also exclaimed how amazingly well and with such care the flowers were packaged. Each flower was wrapped to ensure a perfect delivery. It's makes me so happy that she's so delighted with this exceptionally beautiful,
Mailed bouquet. Thank you 1-800-Flowers, I'll be using you again for sure!

Service
Value
Shipping
Returns
Quality
Thumbnail of user samanthas396
2 reviews
26 helpful votes
January 9th, 2020

The website is very easy to use and the selection is a good enough variety to find something for every occasion. The prices are a little high but for that special person or event it is good to know I can find plants/flowers.

Thumbnail of user juliap118
1 review
1 helpful vote
April 11th, 2019

The flowers I ordered came on time and were just gorgeous! Very fresh and beautiful! Using this company already for a second time and so happy with everything!

Thumbnail of user lisai279
1 review
1 helpful vote
December 16th, 2020

I've use this service multiple times, including to my own door. The bouquets are amazing. Service was on time, on the right days… Every time!

Thumbnail of user nancyk79
25 reviews
41 helpful votes
May 8th, 2020
• Updated review

My daughter gave me my Mother's Day gift early. I love my roses and the chocolate but I really love the roses. Since I got them they have really blossomed out more and smell so lovely in my house. As the days went by the rose have a mind of their own because I swear they have gotten so pretty and open up more since I place them in the vase. I am just so blown away by the appearance of the roses. They are so pretty, check out the pictures.

The Best Gift I Ever Got-12 Red Roses+Chocolates
May 7th, 2020
• Previous review

One Dozen Red Roses w/Clear Hourglass & Godiva, my daughter brought this for me as my Mother's Day gift. I love them and the roses smell lovely. The chocolates were very delicious that I ate them in one sitting. Worth the money and time on this gift for me. I never received flowers before so they may look messy in the vase. Oh, the vase came with the roses as well and some kind of packets that have to go into the water to keep the roses fresh longer. I love these roses and I hope I can keep them up for a while too. Just letting everyone know that a vase will come with the flowers.

Thumbnail of user craigp130
1 review
1 helpful vote
May 11th, 2019

We ordered two dozens roses for our mother's Mother's Day surprise. She absolutely LOVED it. The flowers were beautiful and in large sizes. Someone else ordered roses for her from another online flower company and the flowers were a lot smaller. Great job 1-800-Flowers!

Thumbnail of user justinb131
2 reviews
1 helpful vote
May 15th, 2017

I would have to say that receiving the flowers in the 1-800 box was probably the best thing ever. I know that sometimes they come from a local forest, but they do not seem to last near as long as this delivery has. It's been well over a week and they look just as beautiful as they did last week, if not even better! All I know is that my wife has really enjoyed them as well as I. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user drakef3
1 review
1 helpful vote
January 24th, 2019

I usually buy amazing bouquets for my girlfriend here. Their flowers are always beautiful. Thanks for your service!

Thumbnail of user monicaf344
1 review
0 helpful votes
July 13th, 2022

Ordered an Extra Large arrangement for a 1 day wake, what arrived was a Medium arrangement. Called to straighten the situation out and was offered half off which I accepted as it was already delivered even though it had no resemblance to their photo. Than I find out that the florist came back and retrieve the flowers altogether! So I was left with paying for half and NO FLOWERS! Called AGAIN and was offered an arrangement to be sent to the recipient's home, the recipient is deceased! Will NEVER use them again. First photo is what I ordered and Second photo is what was delivered and than taken back. Photos are reversed. Second is what I ordered and First is what was delivered.

Thumbnail of user susanm2795
1 review
0 helpful votes
March 27th, 2021

Sent a bouquet to a relative for her birthday and she was able to enjoy them for a full 3 weeks. She sent me weekly pictures of the beautifully blooming and blossoming bouquet telling me how much she was enjoying them. I was so please with my purchase I wanted to give kudos and share.

Products used:
Flowers

Service
Value
Shipping
Quality
Thumbnail of user johnm993
1 review
2 helpful votes
February 13th, 2017

I appreciate that the flowers were delivered by a local florist - and they called ahead of time to see if anyone would be home. Sometimes other (nationwide) methods of delivery whose name will remain nameless simply leave the flowers at the door and do not even bother to ring the doorbell. Very stupid especially in the wintertime. I am a little puzzled though, why the florist that was used was nowhere near us.

Thumbnail of user janetk57
1 review
1 helpful vote
June 14th, 2017

I've never had a problem with 1-800-Flowers. If I email them to request a specific time for delivery, they respond quickly, telling me that they've notified their florist in my area. As for some of the other reviewers complaining about the size of their floral orders being smaller than they thought it would be, 1-800-Flowers does provide the dimensions in the description. It's not their fault if the customer didn't look hard enough.

Thumbnail of user peggyb55
1 review
1 helpful vote
July 6th, 2017

I ordered two dozen yellow roses with silver embossed vase on June 27th. Delivery option included next day delivery, to my surprise - at no extra cost. The flowers & vase were delivered by Fed Ex in early afternoon in PA. My mother was ecstatic & I was super pleased with the quick shipping, quality of product & cost of just $64.99, plus $14.95 delivery charge! So Happy!

Thumbnail of user fayl25
1 review
2 helpful votes
August 26th, 2020

I had a dead plant delivered, I was contacted almost immediately when I reviewed online. They resent plant, issued a savings pass to granddaughter who sent plant. I could not be happier with 1800Flowers. I will always use them in the future. Customer service is exceptional in this time when we need out of state deliveries.

Thumbnail of user jacquesp12
2 reviews
0 helpful votes
June 19th, 2017

I've been shopping with 1800Flowers for many years and always got the same extreme satisfaction. You can't but find something you'll like among the large variety of products offered on the website. Customer service is at a top, Delivery's been always on desired time. I warmly recommend 1800Flowers.

Thumbnail of user kerrif5
1 review
0 helpful votes
March 9th, 2017

I ordered these from Maryland to be delivered to my step mother in Florida. Of course, you're always a little worried when you are so far away and won't be able to see the finish product in person, but the pictures she sent me looked exactly like the one on the website. She was very pleased with this unique arrangement and I was very happy with the purchasing and shipping experience.

Thumbnail of user suej50
1 review
0 helpful votes
May 1st, 2017

We just lost my dad and the kitty cat made of flowers arrangement made my mom smile during this very rough time. I can't tell you how much that smile meant. Thank you for having so many wonderful choices. We can always depend on your reliability.

Thumbnail of user carynj2
1 review
0 helpful votes
June 23rd, 2017

Fabulous Fruit arrangement. Something more masculine than flowers, and the milk chocolate was delightful and highly appreciated - Giving healthy competition to those "Other Guys". Arrived on-time, exactly as described. Very pleased.

Thumbnail of user jennifero56
1 review
0 helpful votes
May 28th, 2017

Very Satisfied! I ordered these flowers on a Friday evening and they were delivered by noon Saturday! Beautiful! Stayed FRESH for Days! Looked exactly like the picture! Very HAPPY! Thank you!

Thumbnail of user elainev8
1 review
0 helpful votes
June 21st, 2017

1800 Flowers is fantastic! Great website, delivered when promised. I recently shopped with them and found a wide variety of flowers, sweets, and lovely suggestions for gifts. Will visit their site again!

Thumbnail of user maryl511
1 review
0 helpful votes
May 18th, 2017

I ordered a lavender tribute display for a memorial service. It was perfect! I was very pleased with the arrangement of the colors (lavender, white, and pink) and the basket that the flowers were in. The floral display was beautiful--many people commented on the beauty of the flowers and the arrangement. It was exactly as shown on the web site.
I recommend using 1-800-Flowers for all floral needs. Great Job!

Thumbnail of user angiew28
1 review
1 helpful vote
February 2nd, 2017

I love that you followed up with me to make sure all went well. The flowers arrived, in person; not left at the door to wilt! This is a very good thing.

Thumbnail of user derrickw16
1 review
0 helpful votes
May 19th, 2017

Word kept. One-time delivery. Fresh and sweet smelling. What more could you ask for. I will be doing business with you all again. Thanks a lot.

Thumbnail of user wendyw97
1 review
0 helpful votes
May 25th, 2017

Lovely flowers my friend loved them and they were delivered on time! Highly recommend! I would use this service again. Five star service!

Thumbnail of user ruthm90
1 review
0 helpful votes
May 12th, 2017

Flowers were delivered to my Mother when I requested. She loved the unique arrangement & is enjoying them. Thank you, awesome job!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Send flowers and send a smile! Discover fresh flowers online, gift baskets, and florist-designed arrangements. Flower delivery is easy at 1-800-Flowers.com.

Company Representative

Thumbnail of user kaitlync119
Kaitlyn C.
Typically does not respond to reviews

How do I know I can trust these reviews about 1-800 Flowers?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about 1-800 Flowers?