• 123SecurityProducts

123SecurityProducts

Overview

123SecurityProducts has a rating of 4.51 stars from 162 reviews, indicating that most customers are generally satisfied with their purchases. 123SecurityProducts ranks 4th among Security Cameras sites.

  • Service
    41
  • Value
    17
  • Shipping
    16
  • Returns
    14
  • Quality
    109

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.9%
Positive
46
Neutral
0
Negative
3

Instant Feedback

1,558 reviews

3
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What reviewers want you to know

Positive highlights

  • Fast, easy-to-use site with good search engine function.

Critical highlights

  • This site was misleading and the customer service was very poor.
How would you rate 123SecurityProducts?
Top Positive Review

“Great shop!”

Joyce A.
3/27/24

The Security Camera System exceeded expectations! Easy setup, remote monitoring was so cool, and exceptional night vision. We saw deer in the yard too! Great shop.

Top Critical Review

“Thought that there would be free shipping on an item...”

Fred B.
3/21/23

Thought that there would be free shipping on an item this expensive. I was also hoping that they would be able to offer some type of limited tech support. I was connected to another extension, no one picked up, voice mail said that it was Activision, which was confusing. I left two messages, never received any type of follow up. I also called the manufacturer (Everfocus), was on hold for over 30 minutes, no one ever answered.

Reviews (162)

Rating

Timeframe

Other

Reviews that mention popular keywords

use site (12) customer service (33)
Thumbnail of user jeromed147
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Being Home Automation Integrators, we need companies we can rely on in getting products fast and we can assure our clients will be please EVERTINE…Thanks 123 Security, you guys are the best.

Thank you!
Jerome Davis

Reason I chose this business:

Great and large selection of products

Quality
Thumbnail of user charlesf1403
1 review
0 helpful votes
June 25th, 2023
Verified purchase

Easy to use but shipping is too high for a pc like this
And then I waited 10 days before I inquired about it,
Then it was shipped

Service
Quality
Thumbnail of user ericm1817
1 review
0 helpful votes
June 28th, 2022
Verified purchase
• Updated review

Good. Things could just be a bit faster in delivery spec. But the products were first rate.

Reason I chose this business:

Had the ICC products I wanted.

Quality
Lots of issue seeing items in cart
July 14th, 2022
Verified site experience
• Previous review

Lots of issue seeing items in cart. Cart icon disappering and cart showing blank when items in cart.

Reason I chose this business:

One of that places that had all the items. Been here before.

Thumbnail of user petere833
1 review
0 helpful votes
June 1st, 2023
Verified purchase
• Updated review

The product I received was in a crumbled old dirty, smashed box. I'm installing next week, I hopeful it works.

Quality
So far so good
May 11th, 2023
Verified site experience
• Previous review

So far so good. Lol
Thank You!

Thumbnail of user lancec226
1 review
0 helpful votes
October 12th, 2023
Verified purchase
• Updated review
Service
Quick and easy good selection
September 25th, 2023
Verified site experience
• Previous review
Thumbnail of user thomash3253
1 review
0 helpful votes
September 4th, 2023
Verified purchase

Vincent De Los Reyes e-mailed me and said my product was not available. He would substitute another type at no extra charge. I called. I e-mailed. I got no response. Order # SO-*******. Very dissatisfied.

Reason I chose this business:

Could not find what I wanted anywhere else

Service
Quality
Thumbnail of user donovanu
2 reviews
0 helpful votes
June 2nd, 2023
Verified purchase
• Updated review

Easy and quick ordering but I when I received it won't connect

Reason I chose this business:

Discounted Price

Quality
Easy and quick
May 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Discounted Price

Thumbnail of user endersonp
2 reviews
0 helpful votes
October 21st, 2021

I started using 123 security product during Covid 19 as I was introduced to them by my neighbor, I was amazed at the fast delivery and affordable goods and services rendered. Thank you

Thumbnail of user stevenl1753
1 review
0 helpful votes
March 18th, 2023
Verified purchase

Signed up for newsletter, but you had a $250 minimum after I signed up. It seemed deceptive up front. Should have made that clear.

Thumbnail of user randyw413
1 review
0 helpful votes
September 8th, 2021
Verified purchase

SO FAR SO GOOD. Came in a reasonable amount of time

Reason I chose this business:

REPLACEMENT PART

Quality
Thumbnail of user giorgim9
2 reviews
0 helpful votes
August 27th, 2021
Verified purchase
• Updated review

It was easy to find and purchase the product.it took while shipment to be sent out. But product was received and it works fine.

Quality
It was easy to find and purchase the product
August 13th, 2021
Verified site experience
• Previous review
Thumbnail of user lanem78
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

Every thing as it should have been. Two thumbs up. Prompt service.

Reason I chose this business:

Short lead time for product needed and at a decent price

Quality
Thumbnail of user colins218
1 review
0 helpful votes
September 21st, 2021
Verified purchase

Very efficient, fast supply with excellent choice and prices

Reason I chose this business:

Availability and choice

Quality
Thumbnail of user royt219
1 review
0 helpful votes
May 23rd, 2022
Verified purchase

I knew what I was looking for so it was easy. Wish there was an image.

Quality
Thumbnail of user gregorye231
1 review
0 helpful votes
October 24th, 2022
Verified purchase
Reason I chose this business:

It popped up when searching the part we needed.

Quality
Thumbnail of user robertr2974
2 reviews
0 helpful votes
September 16th, 2021
Verified purchase
• Updated review

... easy and affordable. They had what I needed at a reasonable price.

Reason I chose this business:

Price Point

Quality
...
September 2nd, 2021
Verified site experience
• Previous review

...

Reason I chose this business:

Price Point

Thumbnail of user charlesj17
100 reviews
126 helpful votes
November 17th, 2013

Well listed web-site. But the security DVR that I bought with cameras stopped working. Althought their web helpers were on-point, their web-site is confusing as to how to get a repair done and the way the product is sent in. Had to do several e-mails to them to get a clearer understanding. Then, their automated systems kept sending me e-mails that if I didn't get the requirements met in 3 days, my repair would be stopped and I may have to pay a fee to get the repairs. The service personnel told to ignore those automated e-mails, that I had done everything properly. My DVR was returned, repaired, but the experience with the automated e-mails upset me.

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From the business

Buy security camera systems, surveillance cameras, security digital video recorders (DVRs), security system monitors and more from 123 Security Products.

Business History

Since 2002, 123 Security has remained dedicated to our Security Made Simple philosophy. As a small, family-owned business, we truly appreciate each and every customer, and we work hard every day to continue earning your trust and support. Every member of our team is willing to go the extra mile to deliver a level of personalized service you simply won't find anywhere else.

"The next time you need quality security gear, or just some good old-fashioned advice, give us a try. I guarantee you won't be disappointed."

– Karen Freed, Founder, and President of 123 Security

Few things are more frustrating than companies with a bunch of convoluted policies. "Sorry, we can't do that, it's against our policy." Everyone has heard that dreaded phrase at one time or another, and it's never good. Our policy is easy: treat every customer like we would want to be treated. Everyone says it, but we really do it. We've won awards for it.

123 Security Products has been loyally serving customers since 1972

We have an A rating the with the BBB, and have extensive experience in video surveillance, Access Control, Intrusion detection, Power, Audio/Visual, Home Automation and Networking products.

Our staff does not just sell products. Our team members are factory authorized and trained by the very brands we sell and represent. Our products are all backed by competence and care. We can help with selection to post sale support and service assistance under warranty. We are a value added source for your home or business security needs. We are here for you. Call, email or visit one of our locations below and see the great things we can do for you.

Call us: 866-440-2288

Visit Us: 731 Union Parkway. Ronkonkoma, NY 11779 or 387 Canal Street. New York, NY 10013

Email us: sales@123securityproducts.com

Company Representative

Thumbnail of user karenf1167
karen F.
Typically does not respond to reviews

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