• 123SecurityProducts

123SecurityProducts

Overview

123SecurityProducts has a rating of 4.5 stars from 158 reviews, indicating that most customers are generally satisfied with their purchases. 123SecurityProducts ranks 4th among Security Cameras sites.

  • Service
    41
  • Value
    17
  • Shipping
    16
  • Returns
    14
  • Quality
    109

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.3%
Positive
42
Neutral
0
Negative
3

Instant Feedback

1,558 reviews

3
See all photos

What reviewers want you to know

Positive highlights

  • Fast, easy-to-use site with good search engine function.

Critical highlights

  • This site was misleading and the customer service was very poor.
How would you rate 123SecurityProducts?
Top Positive Review

“Great shop!”

Joyce A.
3/27/24

The Security Camera System exceeded expectations! Easy setup, remote monitoring was so cool, and exceptional night vision. We saw deer in the yard too! Great shop.

Top Critical Review

“Thought that there would be free shipping on an item...”

Fred B.
3/21/23

Thought that there would be free shipping on an item this expensive. I was also hoping that they would be able to offer some type of limited tech support. I was connected to another extension, no one picked up, voice mail said that it was Activision, which was confusing. I left two messages, never received any type of follow up. I also called the manufacturer (Everfocus), was on hold for over 30 minutes, no one ever answered.

Reviews (158)

Rating

Timeframe

Other

Reviews that mention popular keywords

use site (12) customer service (33)
Thumbnail of user brentv50
1 review
0 helpful votes
September 14th, 2022
Verified purchase
• Updated review

Horrible checkout on mobile. Your site is not designed for mobile.

I never got a reply

Reason I chose this business:

Price of product

Service
Quality
Horrible checkout on mobile
August 27th, 2022
Verified site experience
• Previous review
Thumbnail of user stephenc1481
1 review
0 helpful votes
January 12th, 2022
Verified purchase

Gave email and phone information for the $10 off, it did not show up at checkout. Also item page shows a price of 51.99 and in cart was 59.99 for Visonic MCT-302 Wireless Magnetic Contact Transmitter with 1 INPUT, UL
Item# MCT-302

Reason I chose this business:

Thought they had a better price, until going to the cart, where I found the price changed.

Service
Quality
Thumbnail of user karpiczj
1 review
0 helpful votes
December 30th, 2021
Verified purchase

Unable to reach telephone sales initially
Shipping costs when I tried to place order electronically were prohibitive for small purchase. Once I received offer for free shipping purchase was much more practical. Eventually was able to update my system to include this as a replacement for my older motion sensor which had malfunctioned.

Reason I chose this business:

Like the possibility of customer support tech support for products price is competitive. Free shipping promotion helped

Service
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy security camera systems, surveillance cameras, security digital video recorders (DVRs), security system monitors and more from 123 Security Products.

Business History

Since 2002, 123 Security has remained dedicated to our Security Made Simple philosophy. As a small, family-owned business, we truly appreciate each and every customer, and we work hard every day to continue earning your trust and support. Every member of our team is willing to go the extra mile to deliver a level of personalized service you simply won't find anywhere else.

"The next time you need quality security gear, or just some good old-fashioned advice, give us a try. I guarantee you won't be disappointed."

– Karen Freed, Founder, and President of 123 Security

Few things are more frustrating than companies with a bunch of convoluted policies. "Sorry, we can't do that, it's against our policy." Everyone has heard that dreaded phrase at one time or another, and it's never good. Our policy is easy: treat every customer like we would want to be treated. Everyone says it, but we really do it. We've won awards for it.

123 Security Products has been loyally serving customers since 1972

We have an A rating the with the BBB, and have extensive experience in video surveillance, Access Control, Intrusion detection, Power, Audio/Visual, Home Automation and Networking products.

Our staff does not just sell products. Our team members are factory authorized and trained by the very brands we sell and represent. Our products are all backed by competence and care. We can help with selection to post sale support and service assistance under warranty. We are a value added source for your home or business security needs. We are here for you. Call, email or visit one of our locations below and see the great things we can do for you.

Call us: 866-440-2288

Visit Us: 731 Union Parkway. Ronkonkoma, NY 11779 or 387 Canal Street. New York, NY 10013

Email us: sales@123securityproducts.com

Company Representative

Thumbnail of user karenf1167
karen F.
Typically does not respond to reviews

How do I know I can trust these reviews about 123SecurityProducts?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about 123SecurityProducts?