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123Ink.ca has a rating of 1.78 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 123Ink.ca most frequently mention customer service, and toner cartridge problems. 123Ink.ca ranks 31st among Printer Ink sites.
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I have been ordering ink cartridges from 123Ink.ca for 10 years for my brother printer. I always order the cheaper ones. I have never had any trouble with any of them. I have also order other supplies for my small business.@ day delivery at the most. Never any problems.
They used to produce a great product, but in the past 2 years everything has been terrible. Leaking cartridges, drums that don't work. Product photo is of brand new drums that won't work, ink from their toner cartridges covering them because the inks all leak. They don't stand behind the products they produce either, they won't even give me a credit to purchase something else when one of their own made products doesn't work... I run a bunch of businesses and always used them but there are better places to order from without a doubt! If your going to produce a product, stand behind it no matter what.
They're reasonably priced and quick to deliver. However, today they told me they couldn't be responsible for a defective toner cartridge, right out of an unopened box.
They say there's a best-before date on cartridges even though it says no such thing on the packaging or even the manufacturer's site.
Well, now I know. It cost me $160 in replacement from a box store to find out.
Regrettably, 123ink.ca only offers delivery via UPS on its Web site. UPS's standard for delivery - 3 working days for delivering from Montreal to Ottawa, a 2 1/2-hour drive - is bad for a courier service, and UPS is not even able to meet it. A full week when you're lucky, often longer, is more likely. To add insult to injury, UPS had sent me an e-mail indicating the delivery would be one day earlier, but never bothered to send another when it was delayed beyond the original date; the package tracking indicates the package only left Montreal a week after UPS got it, and at that point, I'm still waiting though the package has supposedly arrived in Ottawa but won't be delivered in the foreseeable future. The customer service agent at 123 tells me we can call to select Canada Post as a carrier (XpressPost would probably be in two working days for a short distance like this), but since the Web site doesn't mention it, that's likely an excuse more than anything. Which is too bad: if an option other than UPS had appeared, I would have given it four stars.
I bought 3 black inks for a Brother Printer LC 103.The first one worked great, I needed to install the second one today and printer wouldn't accept it. Then tried the third one and it took it fine. So 2 out of three. I didn't really save money when one is wasted. Will not likely to buy from again
Hi Scott,
We are sorry to hear from your experience, please feel free to provide us with your invoice number so I can help you to solve the issue for you
I ordered a set of color toner for my Brother MFC-9130 printer. They worked well for about a year, but then they simply wouldn't print well. The color would be extremely splotchy and inconsistent.
Hi Stephen,
Would you let me know your order number? So we can follow up with your order. Thanks!
I ordered a toner cartridge, and, since I live next to the Western outlet, I tried calling to see if I could pick the cartridge up. Two and a half days and 43 calls later, someone finally answered the phone and told me my cartridge had to come from Montreal - this for the most common Samsung cartridge! Eleven days later, Canada Post left a note on my door advising where I could pick up my cartridge. I can do better locally.
Hi Delmont, we are very sorry for your inconvenience, we have heard your complain and had upgraded our telephone system, we were having some technician issues back to that time, again, we are sincerely sorry.
Gain trust and grow your business with customer reviews.
123Ink.ca was created with a simple goal in mind; to provide quality ink cartridges, toner cartridges, and office supplies products.
Hi Alex,
Thank you for contacting us!
We understand your disappointment with UPS and want to rate us low for this case.
However, during this pandemic time, every business is not easy. All the courier services are especially hard.
So instead of anger, why not be more understanding?
I am sure Everything will be much better when this pandemic is over!
Have a great weekend!