123Ink.ca

I ordered house brand toner for my office. I have a 2023 laserjet canon all in 1 printer, scanner, copy, fax. The toner did not work! They refused to exchange it. I made the mistake to order the original toner also with 123 ink and that's when things took a turn for the worse. They sent me another house brand toner set along with the original brand. They refused to take it back and they also sent the invoice for this un ordered item to collections. I have personally spoken to the 123 manager and he repeated multiple times that he won't take it back and that he doesn't care if we want the house brand or not because the deal is done. I've sent this to my legal department and it's taking dozens of hours.
This company is a disgrace and should face legal consequences. I spoke also to canon Netherlands and they knew very well of this fraudulent company. It's not worth the savings to run so much risk. Not to mention the printer is damaged from their ink and the guarantee is void.
Hands down the worse experiences in my 15+ years experience buying toner for an mid size office.

Terrible...ink didnt work trying to get return label. After holding 10 minutes they put recording on saying leave message. Do not use there products... dont work

I have been buying cartridges from this company and have had a few cartridges that did not work. They just sent me replacements...and no problem. Unfortunately, their customer service is not good now. I wasted 3 days sending them photos of the error message,printer and cartridges... they kept asking for more info. I dealt with a real person today and had to argue with her regarding my problem with a black ink cartridge not being recognized. I already had to go to Staples and buy a genuine Epson cartridge, just so I could use my printer. All I wanted is for 123ink to send me a new cartridge...what a pain. After all the things they wanted me to do and all the time I wasted, now my printer has an error 'Maintenance Box End of Life' (from all the printer head cleaning etc). They did not seem to realize that MY TIME Wasted is important.

I ordered two cartridges for my two brother printers. On their website, it says "compatible". However after I got the cartridges, both of them are not compatible with my printers. It took me such a long time to communicate with them. I called their customer service as well. Still I did not get the refund. I don't know what else I could show them that the cartridges are not compatible at all! Plus their customer service is the worst ever! The lady who took my phone call could not speak decent English. She did not want me to explain the situation. In one word, I don't trust the company at all. I will never buy anything from this company. Worst ever!

They're reasonably priced and quick to deliver. However, today they told me they couldn't be responsible for a defective toner cartridge, right out of an unopened box.
They say there's a best-before date on cartridges even though it says no such thing on the packaging or even the manufacturer's site.
Well, now I know. It cost me $160 in replacement from a box store to find out.

We had ordered two Moustache brand printer ink cartridges from 123 Ink (Shopper+) The shipping time was a little longer than expected, and when the cartridges arrived, they did not work with both of our printers. I had spent 2 hours following the 123 Ink troubleshooting guide. When I had contacted them they came back with prompt emails stating someone will be in contact with a "Product Specialist"... After stating in the initial email that I had already troubleshooted the issue and just wished to return these cartridges, I was met with directions from this "Product Specialist" After multiple emails back and forth, they stated that these cartridges were not meant for our specific model... So I let them know I would like to send them back. They stated there will be a 30% restocking fee. I agreed, and asked how to proceed with returning these cartridges as well as inquired if I were to pay for the return shipping as well. I did not receive a response, so I emailed again. I have yet to receive instructions on how to send these back. Overall a terrible experience even when we were willing to incur the 30% restocking fee as the cartridges are useless to us. Terrible customer service and very unprofessional. I should have known better after seeing all of the other reviews as well as the numerous grammatical errors on their website/Troubleshooting guide.

I have ordered one printer Ricoh ************** Original Black Toner Cartridge. It has been 12 days. They shipped after 10 days once I called the office they only shipped. Through D**************001. They did come to deliver the package. They returned the package. I called there many times but have not returned my calls. I have a law office you can understand how frustrating this is for me.

When you buy product from them then it will show 730 days warranty but when any issues happens then they will say that we do not see any issues with the product to avoid warranty. So, ultimately they will cheat you. Junk product. Bad customer service.

123Inkt: ordered a printer a week ago, was supposed to be delivered last Monday. Needed it for my reports for work. Here it is Thursday night and it's still not here and they cannot tell me when it will be here and they refuse to cancel my order and refund my money.

Customer service wasted time having me repeat the problem 4 times & just continued to repeat it back. Completely useless.

Shipping is like rocket speed, products online are easy to find and locate. I take half point out because the order packaging was not unbox friendly. I bought a toner in moustache brand, (I always love their moustache logo design by the way), its shipped in bulk, which I was totally fine with that. But they placed the shipping label right on the top of the open seal, where you can open the box easily. They could have placed it somewhere else on the box. Well, other than that, the cartridges works just as great as the original.

I have an HP Office Jet Pro 6968. Two of the 3 coloured cartridges were not recognized by the printer, and I ended up opening the spare packs I had bought with same result. I also had the black cartridge literally explode upon opening, my fingers were black (not easy to get off) and stains in my carpet. They offered me a $30 towards my next purchase as it that will clean my carpet. I had to go to Staples, buy original HP cartridges to get my printer back to working condition. Buy somewhere else, their products are of low quality.

Really bad customer service (online, haven't been in store). Definitely wouldn't recommend anyone to shop here. There are numerous complaints online for a reason.

I ordered a set of HP cartridges (Moustache brand) in March and today tried to install them. (Order number *******)

There was no yellow seal on the new cartridges despite instructions to peel the yellow seal off. The printer will not accept the cartridges. Attempts to call the 1-866 customer service number fail as I languish on hold listening to staticky music. I am out $96 and highly unhappy. Will try to send an email to their support line but have low hopes for a positive outcome...

Regrettably, 123ink.ca only offers delivery via UPS on its Web site. UPS's standard for delivery - 3 working days for delivering from Montreal to Ottawa, a 2 1/2-hour drive - is bad for a courier service, and UPS is not even able to meet it. A full week when you're lucky, often longer, is more likely. To add insult to injury, UPS had sent me an e-mail indicating the delivery would be one day earlier, but never bothered to send another when it was delayed beyond the original date; the package tracking indicates the package only left Montreal a week after UPS got it, and at that point, I'm still waiting though the package has supposedly arrived in Ottawa but won't be delivered in the foreseeable future. The customer service agent at 123 tells me we can call to select Canada Post as a carrier (XpressPost would probably be in two working days for a short distance like this), but since the Web site doesn't mention it, that's likely an excuse more than anything. Which is too bad: if an option other than UPS had appeared, I would have given it four stars.

Terrible... got no pages out of a 1200 yield toner.

Called to ask for a replacement and they kept me on hold for 20 minutes while asking a technician what to do.

Never order from them again

Purchased Moustache toner cartridge for my HP laser printer in November 2018. I didn't need to use it until now (end of May 2019). Found out that the toner I bought was the wrong one. Now 123ink will NOT accept it back (unused) because its been more than 3 months.
Furthermore, their warranty policy is confusing. The invoice says 1 year for inks, toners & drums and 90 days to be returned unopened. But no mention of a 15% stocking charge. On the product box for Moustache, it states 2 years guarantee. WHICH ONE IS IT?
Plus the Moustache colour cartridge started to leak powder and stain my documents. But 123ink will not correct the problem. All I can say is crappy, substandard product. You get what you pay for. BUYER BEWARE!

I ordered toners for my printer. The yellow and blue toners said USED when I installed them. The magenta one says its only 60% full. I contacted the company and their solution after sending them the attached printout it to send them back t he toners and they will send them to HP to decide what to do... Like really? I have spent over 400 on these toners... If I sent them to them what happens to my money in the meantime... they did not offer to send me replacements or give me a credit. DO NOT BUY FROM THIS COMPANY!

I opened the black ink cartridge per the instructions: ink was instantly all over my hands and carpet. The promised savings are NOT worth the damage caused by this faulty product.

I bought 4 ink cartridges for a Brother printer. They will not detect or work. $35.00 wasted. Garbage products

Purchased color ink cartridges for my Canon printer from this company. The yellow cartridge stopped working soon after it was installed. The cartridge is still full of ink, so the problem must be with the cheap low quality chip they use. When there is a problem they do not want to know or care - Bad customer service. A waste of time and money, I will not be using them again and suggest that every should avoid this company at all cost.

I purchased 2 Xerox original Phaser 3635 MFP high-capacity print cartridges. The first one leaked and the second one is completely empty. After contacting 123 Ink I was told that they do not refund or take returns of opened products, that my complaint is with Xerox and I should contact them. Xerox said they do not take responsibility for product not sold directly from them. I'm out of pocket 542.38! I have already submitted a satisfaction survey via email to no responds. That is a lot of money to be out, I can not continue to order from 123.

I bought 3 black inks for a Brother Printer LC 103.The first one worked great, I needed to install the second one today and printer wouldn't accept it. Then tried the third one and it took it fine. So 2 out of three. I didn't really save money when one is wasted. Will not likely to buy from again