123Brackets.co.uk

Purchase a bracket through Paypal for my Sony TV, they sent me one that was, in their words, 'guaranteed to fit'. Guess what, it didn't! Tried to return it but they refused to refund me until I had sent it back to them at my cost! This is actually illegal, which they didn't seem to care about when I pointed it out to them.
Just be aware that if you have any problems with your purchase they will do everything they can to avoid helping you out. Will never deal with them again.

Product arrived late and poorly packaged. Dismal instructions. Lousy product requiring lots of assembly which I could have coped with if the parts had been included... but of course they were missing. In any case the parts they sent would not Mach the tv they "guaranteed" would fit.
In short, crap, frustrating, incomplete product. Will now attempt to return. The very many negative reviews out there suggest I will get nowhere.

123 Brackets advertised a bracket for my Tv that it claimed would fit - it was no where near the right size as I discovered once the bracket arrived. I then had to return this heavy bracket at a cost of £6 via Hermes. I could have chalked it up to experience but when I requested the £6 they would not refund me as the shop had only given me the Hermes ticket and not a reciept. They had recieved the bracket and I assume they are aware of how much it costs to send them but they were not willing to overlook this detail in considderation of their role in causing the whole time and money wasting experience. Knowing what I know now I would not use 123 Brackets again.

Sent wrong bracket. I selected rectangular 100x200 according to the dimensions displayed on the webpage.
I received square bracket 150x150 which covered the hdmi ports.

Refused to take responsibility for their error despite sending pics of the brackets received and screenshots from their webpage showing different dimensions.

Refused to exchange until I returned the incorrect brackets, so I had to pay AGAIN!

My son ordered a tv bracket from this company. It arrived with no invoice or return form and it was not suitable. I have now rung twice, speaking to a woman called Victoria, who was meant to send an email attaching a returns form. After almost a week I am still awaiting an email and keep ringing but nobody is answering the phone.
DO NOT USE THIS COMPANY AS THEY ARE COWBOYS AND ONLY AFTER YOUR MONEY!
P.S. I HAVE PUT ONE STAR BUT IF I COULD I WOULD NOT SUBMIT ANY STARS

I have recently purchased a bracket for my TV and I did the checks to make sure that the size and weight were ok (which supposedly they were) after hanging my TV the worse happened and it fell from the wall damaging causing bad damage. When I spoke the customer service they seemed to be keen to help at first but I soon found out after many back and forth emails that this was just a stalling technique and was planning to fob me off all along. Not only did they not take any responsibility for the poor standard but would not consider giving back any money despite there 30 day money back guarantee! Each to there own if you use them but I have had a very bitter experience with them! Also they state you have to have these hung by a professional which is fair enough but they don't seem to shout about it when they are trying to get your money in the first place.

Still waiting for a refund 2 weeks after the product I returned had been received and signed for by 123brackets. The bracket I returned had not been used and the package hadn't even been opened.
I have sent numerous emails and tried calling several times only to brushed off saying they hadn't got round to looking at my return yet because of the school holidays. Complete nonsense! They seem determined to hold on to my money despite having received their goods back in perfect condition.
Don't use this company, they are cowboys!

I ordered a bracket on 6 October, and received a confirmation email. My account on the website says 'Approved' for the order. I've tried to email through their website several times to find out what's happening, no response. I called their number and the person on the phone said they don't handle queries on the phone. Not sure what to do next, the customer service is awful!

We have placed a few orders with 123 brackets within the last few months. There is never any problem with order or delivery, the problems come after that. You have to request to be sent an invoice for your order which is fine - until you're told you have to wait up to 10 working days for them to be send via post!? I don't understand why i takes so long or why they 'don't have facilities' to e-mail or fax invoices in this day and age?!

Also it's frustrating that no one within the company seems to like answering the phone or the emails you send. Even when they do answer sometimes they are not helpful at all.

All in all they're hard to get hold of and behind the times. If it was up to me i would not use the company again - it's just too much hassle.

A sales assistant recommended a particular bracket for my TV. On arrival it clearly was not appropriate. I called and a very helpful assistant told me that his colleague had got it wrong, told me to return the bracket for a full refund including postage. All calls in and out of our office are recorded. He told me the correct bracket, it arrived and worked. Now things went wrong: A woman called Jessie wrote saying that they would not refund postage and that she didn't care that the company manager had ordered her to make the refund. She also said she didn't care that our phone recording system proved that sales had recommended the wrong bracket! 45 emails later she was overruled by Visa who deducted the full refund from 123 Brackets. So if you come across Jessie, who simply ignores the facts and doesn't give a damn about customers or consumer law, you are in for a long slog.

Poor quality product. Wouldn't dream of mounting my tv on these badly conceived wall mounts. They are cheap for a reason. Furthermore, the item I ordered was not the one that was sent and trying to get any sense out of their customer services was an exercise in futility.

I've carefully selected the bracket I need and they have sent me something completely differemt! Claiming that this is a 'superior product'. Don't order from them unless you really don't care about what they will send you! (Have to agree, in majority of cases it probably doesn't matter - all brackets are more or less the same...)

Ordered two brackets that could be tightened by hand.

Sent brackets that need screwdriver and spanner to adjust the brackets. No use at all to me. I got offered 5% discount to keep them.

I told them the brackets were no good for my purpose, inferior to the ones I ordered and have asked on every email (6 to date) that I want a full refund but they keep asking me to choose another bracket.

I've quoted Distance Selling Regulations to them (twice) stating that as they sent an alternative product, without asking me first, it is their responsibility to pay return postage and give me a full refund.

Apparently they are going to send out a returns slip which I need to print out. How do they know I have a printer or access to one? I also have to take this to the Post Office (despite telling them I live nowhere near a Post Office and have mobility issues) but not to get recorded delivery? I'm guessing that the return slip will not be accepted by the Post Office. If this returns slip isn't accepted at Post Office (i. E. a fake) then I will be taking it to the local police station.

And as if to waste time they say it will take 24-48 hours for them to email the returns slip.

Every time I email them I need to restate what I've already told them as they don't appear to actually read the emails properly and just send a stock reply.

In my view 123brackets is a cowboy outfit. I have Googled them and their sister site bracketsrus and have found a lot of people who have had the same abysmal service from both companies.

If the star rating system allowed I would give this company a very big minus star rating.

You would be well advised to avoid this company at all costs.

Bracket arrived in bashed up box wrong bracket, wrong spec and unsuitable.

I wished I had read reviews and taken the good advice to avoid this company.

No matter which bracket you order, they send what they like. From other reviews you will see they send out what they like... never heard of such appalling service. Sure a bracket will arrive, but why they give so much choice, I have no idea. Their stock list is no way up to date. Note nothing shows out of stock!

Company Premises tiny shop so I'm guessing have about 40-50 bracket in stock... Probably all the same. So I can't see how they can deliver what they promise.

Customer Service is only via email. They will not take your calls nor write. So do not use them! They simply stop replying after a while.

I was assured a refund would be given along with postage costs if I gave them a proof of postage receipt.

I sent back the bracket which wasn't suitable via 2nd class parcel post and as requested got a proof of postage receipt.

Once I supplied this they suddenly required a vat receipt as well to refund postage. They were very clear. Proof of postage is all I needed to get my postage refunded. Now after 9 days without a reply, I have no choice but to warn others.

Please do not use. It's not worth the hassle nor the expense of dealing with them. I hear they have a sister company too brackets4u. I assume they are the same.

Do not use... this used to be called theft now apparently it's just Internet fraud.

I've been left out of pocket and had to go to a reliable company to get a decent bracket.

Do the same and avoid being ripped off and out of pocket

I ordered a bracket for my 24" JVC TV from this company. The description stated (and in fact still states) that this would fit "ALL 24" JVC TVs" - a direct quote. It doesn't.

Due to a delay with a plasterer, I did not attempt to install the bracket until more than a month after it was delivered - this seems to mean that I have no comeback whatsoever, despite the fact that it was (and still is) being missold as the description is an outright lie.

I even offered to send it back and pay the extra for another bracket that would fit my TV. This email has been ignored.

The only saving grace here is that I will soon be purchasing 2 more brackets for larger TVs, once decorating in my other rooms is finished - at least this rip-off company will only have my money for the smallest of these brackets.

I would advise you to avoid this company - I'm sure they're fine if you're lucky enough to get the correct bracket - delivery was not an issue, but if you get the wrong one (and, as said, their descriptions cannot be trusted) you will be in trouble.

If anyone from this company reads this review and feels that they want to address this issue then please feel free to reply to my last email which you have previously ignored.