“Very dishonest, low quality work”
This is not a simple "buyer's remorse". Without taking so long, the quality initially was very good (I paid for progressive delivery). Then it gradually deteriorated to a childish English. My product with a scientific piece. Mistakes were like "cancer causes smoking" instead of saying "smoking causing cancer". I tried to highlight the mistakes. I then noted all references were randomly assigned and incorrect. Half way through the process I asked for a .doc version rather than the pdf to be able to leave all my exhaustive comments. Spent 2 hours correcting their work, mistakes were repeated. Deadline passed.
Now this is the interesting bit, when I got fed up and asked for a refund they said "your order was approved and now your order is non-refundable". I said I never approved it, "oh! we approved it on your behalf to send you the .doc file" so now it's not refundable.
Escalated to management, they agreed in an email that the paper is "below standard".
In the meantime I was getting fed up and needed the money to pay someone else to do the job, I then put a claim with paypal as they were taking so long and sending me confusing messages.
Unfortunately paypal said they don't get involved in such "quality" disputes, so left me to contact the buyer.
The next interesting bit they said oh, we are not considering it now as paypal has already decided we won, so stuff it. I then said I am putting a review here, so they said "$100 is the maximum I can offer you for removing the feedback". I insisted I need a refund, then they said, ah well you can put a feedback if you want we are not giving you any money now.
By the way, I still don't have my completed work, and they refuse to give me my money.
So in summary, very manipulative, very dishonest and above all did not deliver what I paid them for and never recognised they were already a week behind the deadline even with their substandard product.
The reply to the original review was :
You just accused me of "blackmailing"
You are truly disgraceful.
You have not even said "sorry you had a bad experience" we will try to make this better.
I never used the review as a leverage. Your manager did.
You can review it all as my case number is 900954.
Your manager offered a 100$ price for me to remove the review. The review at the time was already rejected by the other website as it did not have the order number. I continued negations for 1 week not just brief negotiations.
But you now you have the facts, let's see what you are going to do with it.
Jake K wrote: -------------------------
Kindly allocate us with your order number so that we can investigate your case and react appropriately. We are looking forward to resolving the issue as soon as possible.