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Worst shopping experience with Amazon/UPS

I had a very important event that I needed a product delivered. Both companies completely dropped the ball. I have been livid for a week now and all I got was "sorry" and to give a feedback. Then I get another "sorry" email after I do give a feedback. I know I am just a number to the millions they serve. I order hundreds of dollars worth of items from Amazon but not any more. I am going back to Ebay and wherever else I am able. I actually went to Amazon for the item because of the caliber of the type of company Amazon is even though the same item was $40 cheaper on Ebay. What a mistake. I did not complain when many other boxes came late or completely missed their delivery date. But this time, it was for an extremely important date and I called both UPS and Amazon early telling them how important this item was but I was completely blown off. The event was ruined, I am paying for it dearly. My item is still lost and I am getting a refund. The worst one in this scenario has been UPS. I will never do business with them if I can help it. Amazon said I am sorry and they are moving on like nothing happened. I have been completely blown off by both of them. What a devastating experience. A simple transaction has become costly emotionally and financially to me and a co-event holder.

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I will definitely try it soon because of your recommendation

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I am so sorry for you. It sounds like you really went through a lot of stress. I have never had any problems with the marketers on eBay. Just be sure that the seller has good feedback & reviews before purchasing. PayPal is required on eBay with most sellers & I prefer paying with them as the seller never sees your credit card numbers.

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Oh that's really terrible. I have had good experiences with them (Amazon). Did you order from Amazon itself, or a third party on Amazon?

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Amazon itself. I've ordered from Amazon forever lol. That's why I think I've been so affected. I didn't expect this from Amazon. During this ordeal itself I have been ordering HUNDREDS of dollars worth of items from them. Everything is fine until you have a problem.
They do not solve problems. The customer service people are just there to repeat what you arealdy see online when you track your package. They did not add any value when I contacted them. Really disappointed on how much they could give a crap about your situation. Sorry is all they had to say. They didn't try to expedite another order, try to find a way to resolve, no understanding the urgency of the matter .. they really didn't give a rat's a** (sorry I'm still so upset about this whole situation and how it ruined my event and I'm still being scrutinized for it because I was the organizer). I was treated with such carelessness, I never saw this coming from Amazon. For some reason, it does not surprise me about UPS. Amazon though? Wow. When it comes down to it, these companies have no regard for the customer individually as long as their bottom lines are met. We are in that era where Customer Service is dead. Full of hot air that they care and have all these ways to contact them but what's the use when they do absolutely nothing to help the customer. The incompetence in customer service is way beyond bad. I'm so very disappointed. Thanks for the reply Christina. I have now been ordering all my items from Ebay and Walmart for much cheaper actually. So this may have been a blessing in disguise to save me money in the long run. lol

j b. Contact Amazon again ask to escalate the call each time if you are refused. Be polite and persistent.

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Sorry about that J B

You can also chat with Amazon support online and explain the case. If you are not satisfied with their recommendation, you can escalate the request.

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I started using Amazon and I love their service. Simple. Easy.

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Wow K-E F. I didn't know that.i have experienced issues with Amazon orders but they have always been helpful and solved the problem. I'm not recommending them now due to their poor working conditions.

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I do not believe this story. She never actually explains what went wrong, what was ordered and thru who (Amazon or 3rd party), who she talked to and who she asked to talk to but was denied. Suddenly she is finding items cheaper elsewhere! Lord be praised! She has seen the light and will now be saved!

Anytime I have had a problem with Amazon it was due to a 3rd party. When a shipment was late it was due to weather. And when I call their customer service I have had nothing but exceptional help.

Maybe if she was not such a basket case and maybe if she had called politely she would have gotten better results. But I am betting the $#*! came out over the phone with a couple of demands too. That is the best way to get the kiss of death from anyone on the other end of the phone.

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I've always had great customer service via Amazon chat whenever I have a problem. They normally go over an above to get the problem fixed for you. So I don't understand how this person's problem went so awry.

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Generally Amazon has a good reputation, however things do go wrong, as in this case :(

Altho I've usually been very happy with Amazon customer service, I can understand why you were not. However, you should consider the fact that when they handed your package to UPS it was literally out of their hands. Of course, they take responsibility for the entire process, but they had no better access to tracking info than you did. When you first noticed a delay, was there still time to reorder the item and get it delivered before your event? If so, they should have suggested that, but in any case, you could have done that on your own. Later, you could have returned the first one or got a refund if UPS lost it, and I think (based solely on personal experience) Amazon would probably have refunded the extra shipping charge.
In the future, if you have another critical deadline, you might consider ordering from 2 different companies. You'll most likely have to return one, but there's very little chance that neither one will arrive on time.

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Going back to eBay?
JHC, you can't honestly believe you'll get better CS from eBay...eBay don't DO CS. (BS yes, CS no)

Feedback?, you can't trust the feedback system on eBay, rigged about 10 years ago (I believe) in favour of bidders (who also sell)

A seller can only give positive feedback to a bidder/buyer, or NO FEEDBACK AT ALL and no FB = positive FB if you think about it, and this is why KNOWN SCAMMERS can (and do) maintain a 100% FB score

You are more likely to be ripped off on eBay than you are on Amazon, NO question about it.

I've had the odd issue with Amazon CS, but when I got the "how did we do" email, and I give em a 1*, I get the "please give us a 2nd chance to make you happy" request, so I do...and they have...every time.

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I’ve been an Amazon customer since July 1998. (Yes, really—but, I live in Seattle!) Those rare times I’ve needed to contact customer support, they’ve always corrected the issue promptly and without need for escalation. Returns are truly hassle-free, but items sold by Amazon Marketplace third-party sellers may have different return policies. Check before ordering. No, I’m not an Amazon employee, just a fan.

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Hi Gary, thanks for the interesting tip on Amazon CS. Hopefully I won't have to use that!

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Absolutely Jason, oh and erm MOST welcome.
I hope all goes well (as it often does/will) BUT it's always good to have a back-up, eh....a PLAN B :-)

Thanks guys for the replies. I think the reason why most of us shopped at Amazon was for their reputation. Except unfortunately, this go around they did wrong by me. I have asked them multiple times and all the responses have been very empty. I'm not expecting stellar service from ebay. So far I've not had a problem with any products and/or delivery issues. Crossing my fingers. If they drop the ball, well, I'll stop shopping there also. That's all I can do as a consumer. I just don't want to patron a company that so easily dismissed my issue. Most of you guys are saying that you've had great experiences, and I'm happy for you. It does not make my ordeal with Amazon go away or any less valid. They just didn't feel like it was important enough to address. Thanks again for all your inputs.

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I do most of my online shopping with Amazon for about 3 years now and have spent several thousand dollars ordering hundreds of items. I have had a few issues with products directly from Amazon that were resolved very efficiently through Amazon's customer service. At the same time I share a similar experience with anticipating an item for a very special event and have been grossly disappointed buy a third-party seller with an issue that was not resolved and handled quite terribly. This past Christmas I placed an order for something through a third-party seller and never received it and never received any replies to any of my inquiries, then when I check my order status the order is gone and so is the item on the Amazon site, like they just fell off the face of the Earth. Disappointed once again. I still shop through Amazon but now I will only purchase items offered directly from Amazon and no third-party sellers. In my experience thus far Amazon customer service has been really great for an online company. However they seem to have grown so big that maybe customer service is no longer a priority nor a necessity. I agree with j b.  about living in an era in which customer service is dead. It seems as though customer service is only focused on when it is a new and up-and-coming company but once you have grown so big so fast it is no longer a focal point. 

Can you claim a refund?

Claim a refund? Perhaps, but if I can't get a reply when trying to get the status of my order then I doubt they will respond to a refund request. I am going to dispute the charge with my credit card company & report & review them wherever possible in an attempt so save other comsumers from this headache & prevent them from getting rich off of stealing peoples money.

Good idea on disputing the charge... Best of luck.

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