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Stay away from SPANX - damaged item and resending customers used product

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Since customer service basically does not resolve and barely responds to emails. I received a WET spanx in the mail that water damaged the entire box and label. Telling me to send it back and that you can't provide a replacement at the same price I got it for? After this email responded stating will respond to me in 3-5 days and never did until a week later after I sent another email. That email told me the same thing as the first email which does not address anything.

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Email to them

I find this response unsatisfactory.
First of all you sent me wet second hand items that you will now pass off to someone else. It's surprising you would even want the item back and want us to actually spend the time and effort to actually procure and buy a new box (since the one you sent it in was water damaged) and trek to the shipping facility, wait in line, to get it back to you.

Second of all while I purchased this item on a promotion, now you are telling me, because of your own failure in sending me dirty pants that you are unable to provide a new pair at the same price? "While we are unable to send you a new pair of leggings under your current order, please feel free to place a replacement order at any time" - this delay was not my fault.

Are customers to be punished and to pay with their time to take time off work to fix your problems?
We have left the country as we were excited to receive this in time for our trip and now have to resolve this issue and rush to send it within your time window when we get back? A more responsible approach would see if we were kind enough to dispose or recycle of these stinky spanx and offer a discount (at least comparable to what we paid for the initial spanx) to purchase a legit pair at the price we initially expected it for.
Please kindly advise

***
Email to them

I find this response unsatisfactory.
First of all you sent me wet second hand items that you will now pass off to someone else. It's surprising you would even want the item back and want us to actually spend the time and effort to actually procure and buy a new box (since the one you sent it in was water damaged) and trek to the shipping facility, wait in line, to get it back to you.

Second of all while I purchased this item on a promotion, now you are telling me, because of your own failure in sending me dirty pants that you are unable to provide a new pair at the same price? "While we are unable to send you a new pair of leggings under your current order, please feel free to place a replacement order at any time" - this delay was not my fault.

Are customers to be punished and to pay with their time to take time off work to fix your problems?
We have left the country as we were excited to receive this in time for our trip and now have to resolve this issue and rush to send it within your time window when we get back? A more responsible approach would see if we were kind enough to dispose or recycle of these stinky spanx and offer a discount (at least comparable to what we paid for the initial spanx) to purchase a legit pair at the price we initially expected it for.
Please kindly advise

Helpful (1)

over 1 year ago