Abe’s of Maine does not stand behind the products they sell or their warranties.
I bought a Canon 5D Mark III Digital SLR and a 2-year warranty that was supposed to cover everything but malicious damage and losing the camera. The camera was used extensively around water, but was not dropped in the water. It started working poor, so we took it to an authorized dealer who said there was moisture inside and could not be fixed. I contact Abe’s warranty company, New Leaf, and explained the camera was not dropped in the water but there is moisture damage. New Leaf said the camera was not covered, had I dropped in the water it would have been covered; but since I was truthful and explained it was used around water New Leaf would not honor the warranty.
I then contact Abe’s of Maine and Lisa, the Customer Service Manager, said they would “make this right”. After trying for several months for Abe’s to cover the warranty and “make it right”, Abe’s offered to give me back what I paid for the warranty, I don’t want the warranty payment back; that would be like paying car insurance and when you need the insurance they give you your premium back with no coverage. Wednesday, October 24, Abe’s of Main offered to SELL me a camera at a discount. I don’t want to buy another camera from Abe’s, I want the camera replaced under the warranty.
I first contact New leaf and Abe’s in July and four months later I am still trying to get Abe’s to do the right thing and honor the warranty I purchased on the camera from them.
I agree. I contacted them about an issue in August and haven't heard back from them.
Report them to the BBB!