Zulily Questions & Answers

A former Zulily employee told me that apparently Zulily has been fraudulently charging people's cards after their original purchases and only refunding the small amounts if called on it. I have no evidence beyond their word, but based on the NUMEROUS questionable business practices, I'm inclined to believe it. Save yourself the hassle and BUY FROM REPUTABLE MERCHANTS, not sketchy online retailers.

They take "orders", and if they get enough people to order then they get them from the manufacturer. So it depends on how long it takes for others to be interested in the same item you are. If the don't get enough interest then they will cancel your order. My orders took 3-4 weeks. And remember, most items cannot be returned.

You can go to the post office and ship them back, get tracking on the package in case it gets lost, or you can go to an Office Depot and they can print the label out for you. I've found it cost less to just ship it myself than to use a Zulily label.

They say they're located in the USA but they're not, they're from China!

Terrible customer service and cheap products! Run, don't walk, from this site!

Items items come from all over. I ordered an article of clothing that was made in Italy and would be shipped from Italy. Was ok with the month it took to rec. From Zulily.

I don't have an answer to your problem, but being a Canadian buyer as well, you might want to keep an eye on the currency that gets charged to your acct. I had a big issue with checking out in cdn funds, and then they charged that same amount in us funds. And THEN converted it to cdn currency

They have started accepting returns on most items, however you do have to pay for the return postage (it is deducted from your refund). I have received a couple of items that broke in shipping & they replaced them without a hassle, just asked me to be sure & throw the broken items away.

You will generally be told you cannot cancel an order but a squeaky wheel gets the grease so call and ask.

The Elizabeth Arden products are great ( that is what I always use) I save a lot and I cannot complain about the wait as it is worth it. I also like the unpadded bras, I do go up a size. If you are really thin, most everything will fit ok. If you are a 10/12 or larger, you will have a problem as the sizing chart is not correct. I am a size 10 and I ordered an X large in a dress they had ( going by the size chart) When the dress arrived, my 9 year old 85 lb grand daughter opened the package and when she held the dress up she was happy thinking I had ordered it for her. I was amazed that the dress was so small that it fit a 9 year old so well in every way including length. I am glad that the dress would be worn and not a total loss. I called and told them about the dress being so small and was surprised that she credited my acct. For the dress and did not ask me to send it back. In store bought dresses I wear a 10. At Zulily I order a XL or a 1X. Read the material content as some items are very thin. I hope this helps some.