I lost my cc and tried to add another to receive an error oops, XML document not received ". After MONTHS of calls, emails and lost sales, I STILL can't add new payment info. I was told it was a bigger problem than expected at one point, that it was fixed at another, given a $10 credit I can't use. It's ridiculous. I unsubscribed 3 times over the last 4 weeks and still get daily emails! It's a nightmare. I loved my shopping on the site, but if I can't, I want out. Help!