• Zoro

Zoro

Overview

Zoro has a rating of 1.74 stars from 321 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoro most frequently mention customer service, business days, and tracking number problems. Zoro ranks 202nd among Home Appliances sites.

  • Service
    120
  • Value
    123
  • Shipping
    114
  • Returns
    73
  • Quality
    90

This company does not typically respond to reviews

Positive reviews (last 12 months): 20.4%
Positive
10
Neutral
0
Negative
39
49
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I can't get through to customer service, poor directions.
How would you rate Zoro?
Top Positive Review

“Post ship change”

Pete O.
1/17/24

I live in a complex and neglected to ad my unit # Contacted customer service and it was already at shipper! They were able to get it pulled and properly addressed-and it arrived on time even though they said it would ship a day late Thanks for the extra effort Zoro The internet + your help made my day

Top Critical Review

“Horrible experience”

Alan Z.
3/5/24

Ordered bifold doors site said in stock. Then received notice they are in stock and shipping in two days. Then received notice that not in stock. So I cancelled. Five days later I get notice that they are shipping. I call and even though they have not been picked up they can't cancel the order. Unbelievable! Very friendly customer service but useless. DO NOT BUY FROM ZORO!'

Reviews (321)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (101)
Thumbnail of user alanz141
2 reviews
0 helpful votes
March 5th, 2024

Ordered bifold doors site said in stock. Then received notice they are in stock and shipping in two days. Then received notice that not in stock. So I cancelled. Five days later I get notice that they are shipping. I call and even though they have not been picked up they can't cancel the order. Unbelievable! Very friendly customer service but useless. DO NOT BUY FROM ZORO!'

Service
Thumbnail of user peteo73
1 review
0 helpful votes
January 17th, 2024

I live in a complex and neglected to ad my unit #
Contacted customer service and it was already at shipper! They were able to get it pulled and properly addressed-and it arrived on time even though they said it would ship a day late
Thanks for the extra effort Zoro
The internet + your help made my day

Thumbnail of user donnas3969
1 review
0 helpful votes
January 10th, 2024

I ordered a product from them from a third party and had to wait 2 months to receive the product. When I finally received the product 33 days later we found out we would not need this product and needed to return. This was around the holidays (Christmas and New Year). They said they have a very strict 30 day return plan which I was out 3 days. This product was very expensive, large and will probably never be used by us. Now we are stuck with it. Very disappointed with how this was handled especially since it was only 3 days.

Service
Value
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Thumbnail of user billg1130
1 review
0 helpful votes
February 28th, 2024

DO NOT USE ZORO. They advertise products they do not have. If you place an order and they no longer have access to the product, they will simply say Sorry and claim they will refund your credit card in 7-10 business days.

Products used:
Industrial product

Service
Value
Thumbnail of user kevinw887
3 reviews
7 helpful votes
January 8th, 2024

Ordered taps from this website. They didn't ship after two weeks. Contacted them, they said to wait until December 26th (after the holidays) even though I ordered well in advance.

Long story short, they never shipped anything. Opened a dispute with my credit card company. Zoro.com is TERRIBLE with communication. They never told me why they never bothered shipping the item. They never told me why they're trying to sell an item they can't deliver.

I believe Zoro.com is a scam. I don't believe they intend to deliver on the items they sell. Like many of these chinese knock-off websites, they seem to just care about getting the initial purchase, not on following up and actually delivering, or offering any customer service.

Avoid this company as they're a complete waste of time.

Products used:
Nothing. The items never arrived.

Service
Value
Shipping
Thumbnail of user mark.friend
1 review
1 helpful vote
November 23rd, 2023

I have placed several orders with zoro. The orders arrive fast and have always been accurate. This is a great company and a positive review needs to done. If they were bad a bad review would be done. There are not enough positive reviews when a company is good. The company is quick to respond to emails, and they have amazing customer service reps on the phones. Packages are packed with care. Zoro has earned my business forever. Highly recommended!

Products used:
I ordered air register vents that were hard to find locally. Perfect fit. Measure twice order once.

Service
Value
Shipping
Quality
Thumbnail of user nickc911
1 review
10 helpful votes
January 30th, 2023
Verified purchase

Zoro has very poor quality assurance. They do not care about their customer satisfaction, nor are they concerned about providing a quality product. I bought a heater from them and it showed up on my front doorstep demolished twice. I tried to work with them, but they have such a poor business model that they are willing to pay $160 in shipping instead of just letting me keep the broken equipment which was cosmetic in nature and giving me a discount. No thought or regard for the customer.

Tip for consumers:
Don’t use them.

Products used:
Floor heater

Service
Value
Shipping
Returns
Quality
Thumbnail of user daveratzlaff1
1 review
0 helpful votes
October 31st, 2023

FedEx delivery 2 boxes of furnace filters, one box was damaged. FedEx told me to make a claim, but it was impossible for me spend the time to do it so I figured I would just take the loss. Sent a email to Zoro and they responded with we will send a new box free of charge. In this day and age you can't ask for better customer service. I will be doing business with them again.

Service
Value
Shipping
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Thumbnail of user ac4vm60
1 review
2 helpful votes
December 24th, 2023

Ordered a blue umbrella but received a black one. Was not able to get another one before Christmas so ask to return it for a full refund. They would not refund the shipping charges even though it was there fault the shipped the wrong item. My company will no longer be doing business with ZORO!

Service
Value
Shipping
Returns
Quality
Thumbnail of user flxrehabbers
1 review
0 helpful votes
March 21st, 2024

Don't use these guys. They won't issue a replacement without receiving the order back if you have an issue with a product. Save your time and money and use Amazon

Thumbnail of user maddymg2550
1 review
0 helpful votes
February 29th, 2024

We are a non-profit organization, Zoro will not amend our sales tax exemption. Poor customer service on the sales tax end, which is a shame because their products and regular customer service was wonderful.

Service
Value
Shipping
Quality
Thumbnail of user stern.jayl
2 reviews
2 helpful votes
June 23rd, 2023
Verified purchase

I needed replacement bins for my Quantum parts storage cabinets. Zoro sold them. In their ad, they were in lots of 5 bins for $5.97/lot. I ordered two lots. I received TWO bins. I sent an email to Zoro but didn't receive a prompt reply, so I called them. That was yesterday. Their rep said that the product description was a "typographical error." They offered let me keep the two bins sent and would refund my money. I replied that I appreciate the offer, but needed the bins. Finally, Zoro agreed to send another eight bins to be in agreement with their advertised listing. The listing is shown below. Additionally, the order was sent FedEx, overnight. I just received them. Zoro sells the storage bins with cabinet for $57. The same thing -- bins with cabinet -- is available at ULINE for $34. I would have gone to ULINE if I needed the complete set, bins AND cabinet, but I didn't need the cabinet. I've ordered from Zoro before and they do ship promptly, and the merchandise is quality, so I trust them. But their prices are high. And now we get a glimpse as to why: They have to "redo" orders and expedite shipping to keep customers. Otherwise, the pricing could likely be more competitive. So here are my take-aways. Zoro is an honest company, and they stock what I need. They want to satisfy customers, but they could do better if they got things right the first time.

Products used:
Tilt-out storage bins

Thumbnail of user josied31
1 review
4 helpful votes
October 2nd, 2020

Seriously, is taking me 3 months and I still have the item that weights more than 80 pounds. I purchased from Walmart and the item arrived cracked. Walmart said to contact Zoro. Unfortunately Zoro's customer service is terrible. No one answers and the answering system keeps you in line for hours. I'm not kidding hours. Zoro promise to send you an authorization to take your item to UPS but the doc is not the correct one. So Walmart and Zoro kept bouncing back and fort and don't forget that the item is heavy.

Thumbnail of user jonm892
1 review
2 helpful votes
March 31st, 2023

Ordered a specific item and piggy backed something I didn't really need but could use eventually. The item I couldn't use showed up while the item I needed didn't. Vulture capitalism as it's finest, keep the customers money and don't tell em that what they needed is on backorder but send the doodoo item out. Complete crap

Thumbnail of user zhijunw2
1 review
2 helpful votes
January 2nd, 2024

IF you buy anything from the site, you have trouble to return. Zoro got order from us and they ordered then from a 3rd party. Te 3rd part sent to us directly per Zoro direction. Now Zoro does not want to take return. Do not under stand the business and services which do not take returns.

Products used:
strouts

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertb9820
1 review
0 helpful votes
March 22nd, 2024

Waiting 3 weeks just to have the part to the shipper, no explanation as to why the delay. Do not answer emails.

Service
Value
Shipping
Thumbnail of user oneslowman
1 review
2 helpful votes
November 6th, 2023

I purchased some shelf brackets from Zoro that are sold 10 to a box, and purchased a quantity of 3, for a total of 30 shelf brackets, and 1 box of screws. The website clearly showed the brackets and screws were in stock, and would be shipped in 2 business days. Zoro does not send you any type of email after you place your order. Zoro will include a packing slip with your order that shows exactly how much they charged you. I received an email from Zoro a week later that showed the screws had been cancelled, and the shelf brackets were on backorder. I received a second email a couple days later letting me know the shelf brackets were still on backorder. The next morning, UPS rang my doorbell and left a box next to the door. I opened the box, and found 3 shelf brackets! I immediately called Zoro and told them I ordered some shelf brackets that are sold 10 to a box, and purchased 3 boxes for a total of 30, and only received 3. Zoro said they had no records of any shelf brackets being shipped, and said my credit card had not been charged. They asked for the tracking number off the box. Zoro refused to ship the rest of the shelf brackets purchased! Zoro said they will send me a return shipping label tomorrow, and have Fedex pick up the box. I received a text message a couple hours later showing Zoro just charged my account for all 30 shelf brackets! I received an email from Zoro the next day with the return shipping label, and instructed me to drop the box off at a Fedex facility, and said they would issue a refund within 7-10 business days once they receive the package. Zoro screwed up the order, then expects me to drive 1 hour round trip to drop the box off at a Fedex facility, after telling me they would have it picked up! I submitted a complaint with the Better Business Bureau, and the Attorney General. I drove to the Fedex shipping store and dropped off the box containing the 3 shelf brackets, and will be billing Zoro for my time, fuel, and mileage! If Zoro doesn't reimburse me, then I'll take them to small claims court where they will also reimburse me for the filing fee! I will NEVER order from Zoro again, and highly recommend you NEVER order from these CROOKS either! Look at their feedback!

Tip for consumers:
Zoro may or may not have the items in stock. Zoro may or may not ship you order in the time frame advertised on their website. Zoro does not send you a email once you place your order, so you actually have absolutely no idea if they even received your order. Zoro will not do what they say they will do!

Products used:
Nothing from Zoro since they would not fulfill the order! I'll be buying s=the shelf brackets from a local hardware store.

Service
Value
Shipping
Returns
Thumbnail of user nancyl2503
1 review
0 helpful votes
November 10th, 2023

I tried to place an order and kept getting ERROR messages, so I tried 2 more times to place the order. I got a total of 3 ERROR messages and then my paypal account was charged 3 times! STAY AWAY from this seller!

Thumbnail of user marcolongous
1 review
0 helpful votes
October 7th, 2023

I have to say that it is sadly rare to find a seller who goes above and beyond. I bought something from Zoro a few weeks ago - I was in a rush to get this product, and they were the only ones who had it ready to ship. Well, I made a mistake and mis-measured and got something that would not work. They facilitated the return with ease and with no hassle. Will definitely buy from them again.

Products used:
Appliance Drain Pan

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardw1350
2 reviews
2 helpful votes
September 9th, 2023

Zoro is fine until you need help from customer service - then they are terrible. They send you a case number and never respond. You can call all you want, but they don't have any answers.

Bought 12 Vestil Pallet Rack Dollies - all 12 shipped with no casters after being on backorder for 6 weeks. It has been 11 days and Zoro has not responded to my request to send the casters.

Thumbnail of user ljeff4072319
1 review
2 helpful votes
October 25th, 2023

They refuse to send my antifreeze after sending me corrosion guard instead and won't refund or return will never do business again hope Noone else does

Thumbnail of user veryrevchristopherb
VeryRevChristopher B.
1 review
0 helpful votes
October 5th, 2019

Service was great.

We had a problem between what they had on their website and what the suppliers sent us. When I contacted them, they found the error on their part. Since they weren't able to fulfill what was advertised, they worked with us to get some equitable.

They were super polite and very reasonable. Even though it was a bit of a difficult problem, their service was great about finding solutions. High praise.

Thumbnail of user ashleya73
14 reviews
61 helpful votes
May 25th, 2023

I ordered a heavy duty bag strap which should thick clasps, and all metal hardware. I got the strap with completely different shaped and thin plastic hardware. I called customer service to make the return, and they told me they only use stock images and work as a Distributor. Ok, so why isn't someone double checking for updates on inventory? I just had my time wasted buying something I guess they don't have anymore.

Thumbnail of user dans2641
1 review
0 helpful votes
January 31st, 2024

I ordered what was supposed to be a plastic grille,and lens for a Broan bath/ light combination.The price seemed reasonable.
When it arrived, I attempted to install it.I couldn't get the lens to fit the grille for anything- It was simply THE WRONG PART.
It had no Broan nameplate as the old one did.I even tried the old lens.It was smaller and didn't fit either.
I contacted Zoro, told them of the issue.They apologized and said they would give me a credit on the charges.When the credit card statement came,I saw where they screwed me out of $5.38- Not a huge amt.I recontacted them, and they stated they were charging me for shipping! I said they can't do that when they sold me inferior aftermarket parts which clearly don't work!
He asked me what I'd like him to do.Of course. I said,"MAKE ME WHOLE FOR YOUR DECEPTIVE PRACTICES!" Simply put- DO NOT DEAL WITH THESE FRADULENT PEOPLE!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user keving1301
1 review
4 helpful votes
January 14th, 2022
Verified purchase

Ordered a simple product. A month later no tracking. One of many emails CS rep says "I can't find the tracking either. My supervisor says I need to look into this" Every delay is 4-6 days with really really dumb answers including fake tracking number. Getting my money back from my cc bank. Zero stars for zoro.

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From the business

Shop at Zoro for millions of premium products from trusted brands, including tools, industrial equipment, safety products, and more. Enjoy free shipping on orders over $50, Net 30 terms, tax-exempt purchases for qualifying customers, and hassle-free returns. Find everything you need to support your business, facility, or warehouse, from hand and power tools to PPE, plumbing and electrical supplies, heating and cooling parts, and more. Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.

Business History

Zoro.com launched in May 2011 with about 20 employees and a much smaller assortment of around 180,000 items. With each new order that came in, everybody on the team pitched in to get shipments out the door and delight our early customers.

In 2014, we officially changed our name from Zoro Tools to Zoro—reflecting our focus on all kinds of business supplies and products. Over the next few years, we continued to expand, growing rapidly and investing in the business with a much bigger team and a greater selection of products. By 2016, we had reached a major milestone—1 million unique products live on our site!

As an eCommerce, digital-first business, we've continually upgraded our site to make searching, ordering, and shipping millions of products as fast and seamless as possible for you and your business.

Our number one goal is to make it easy for every customer to find exactly what they need to develop and maintain a successful business. That’s why we offer millions of products for every job—and we’re adding more all the time.

Company Representative

Thumbnail of user polaskip
Zoro C.
Zoro Customer Service
Typically does not respond to reviews
For any inquiries regarding your order, please contact Customer Service at (855) 289-9676.

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