• Zillow

Zillow

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Zillow has a rating of 1.93 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1087th among Real Estate Other sites.

  • Service
    91
  • Value
    89
  • Quality
    87
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
1
Negative
33
35
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am so upset, this is very expensive advertising with very poor customer service.
  • There are A LOT of lazy real estate agents on Zillow.
How would you rate Zillow?
Top Positive Review

“Kate in Green Cove Springs, Florida”

John A.
12/1/22

Hey Folks. Ms Kate with Zillow in Green Cove Springs is absolutely AMAZING! She was very professional in showing the home I considered and declined due to location, but suggested alternatives in a manner that encouraged my pursuit further. Give That Woman Respect and Love!

Top Critical Review

“Questions”

Liz N.
2/19/24

You can't ask a question without getting inundated with calls. I was looking at a property and a question was not addressed. The only way to get information is "contact the agent" and it isn't even the listing agent. It is any vulture that wants to reach out to you. Even when I specifically said to contact me via email, I was fielding calls all morning at work. Why make this so hard?

Reviews (770)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (49) estate agents (38) home value (26)
Thumbnail of user lizn139
1 review
0 helpful votes
February 19th, 2024

You can't ask a question without getting inundated with calls. I was looking at a property and a question was not addressed. The only way to get information is "contact the agent" and it isn't even the listing agent. It is any vulture that wants to reach out to you. Even when I specifically said to contact me via email, I was fielding calls all morning at work. Why make this so hard?

Thumbnail of user douglasg721
1 review
0 helpful votes
February 8th, 2024

I have just paid my last monthy extortion with Zillow. After 8 months, agents attending all recommended seminars and almost $20,000 here is the breakdown of my outcome.
1. Sales 0
2. Listings 0
3.Leads that have a great shot of buying and or selling 0
4.Leads that have a small amount of buying or selling 0

It's too late for me save yourself a lot of time and money run from Zillow.

Service
Value
Quality
Thumbnail of user alexandra.scottsdale
1 review
0 helpful votes
February 12th, 2024

The worse service company! They do not know how to design or debug their products. No customer service; their bot sucks

Service
Value
Quality
Thumbnail of user gerardw83
2 reviews
0 helpful votes
February 23rd, 2024

I got scam of $342,941 by an agent whom I found on Zillow after I made payment I didn't get a response from him I was able to get my money back with the help of Reguls.online they did all they can for me to get my money back all thanks to them you can contact them if you're victim of scam

Tip for consumers:
Be careful a lot of scammers are here claiming to be agent don’t fall for them

Products used:
Reguls.online

Thumbnail of user pachecothomas37
1 review
0 helpful votes
February 6th, 2024

Zillow is flooded with property managers, so don't waste 35.00 on their application. 90 percent of their listings are property managers. This makes their application a waste of money.

Thumbnail of user thinkofme719
1 review
0 helpful votes
January 2nd, 2024

Pre-approved then approved. Oh wait, we need this & this & this. Then no...we can't do this without other income. Lies.

Service
Value
Quality
Thumbnail of user tammys1594
1 review
0 helpful votes
December 7th, 2023

I set up at tour date. They had computer contact me. Then they had a computer call me. I don't talk to computer so I hung up. Someone who was not in the area called me she was on the other side of the state. Express my concerns they were more concerned about selling. I felt like I was the monkey in the middle. I told the computer,I would get my own realtor

Thumbnail of user patricias4498
1 review
0 helpful votes
November 3rd, 2023

Zillow is reckless with its home values. I am in a market of little change. They appear to be trying to force a market swing downward for their investors. They dropped my home value by ******* online in just a period of 3 months. Reckless. Even the bank value who is very conservative is 20,000 higher than theirs. Now all the people they sold to are in the hole.

Thumbnail of user reneeb942
1 review
2 helpful votes
September 15th, 2023

I have a home listed incorrectly on Zillow. I have called multiple times and my Realtor has attempted to contact them as well. Neither of us have been successful despite the message- We will get back with you shortly. We are going to miss out on multiple views due to Zillows error. I have a 4 bedroom 2 bath home which Zillow has listed as a 1/1. I understand mistakes happen but have the means to correct the mistake. This is completely unprofessional and going to cost me in the end.

Thumbnail of user shannonh20
1 review
3 helpful votes
April 24th, 2023

$2500 a month for 1.5 leads a month. 4 actual leads and the rest should never have been transferred. Dog walkers looking for her clients, a dad checking to see if his son got a good deal on the house he bought, a guy from out of town who needed a tour guide, none of these should have qualified as "leads" each cost me $2500 - Run screaming and go get your own leads. One thought comes to mind "class action lawsuit"

Tip for consumers:
The poorest ROI with "leads" that never had any intention of purchasing anything ever.

Products used:
Lead generation

Service
Value
Quality
Thumbnail of user timothyg704
1 review
2 helpful votes
February 17th, 2022

I usually love Zillow for shopping new properties and deals however upon trying to review an unscrupulous realtor I found that they are shielding Realtors using their premium service from some negative reviews. I've submitted eight different times honest and will tempered review of one specific realtor and every time there's a new reason they won't accept it. I'm just putting this out there be wary, they are known in some of the real estate forums to do this.

Service
Quality
Thumbnail of user zaids20
2 reviews
0 helpful votes
October 9th, 2023

Zillow is better than others for evaluating home value...

Thumbnail of user regina.autrey
1 review
5 helpful votes
June 8th, 2023

I'd give zillow 0 stars if i could. They keep listing empty lots and trashed out little homes as comps to my luxury log cabin 6 bed, 6.5 bath with indoor pool overnight rental. They won't change it and tell me to edit the facts BUT They don't give me access to get into edit facts! They are misleading and their new algorithm is clueless and wrong.

Value
Quality
Thumbnail of user toms661
2 reviews
7 helpful votes
August 10th, 2021
• Updated review

It took 2 years for the Zillow algorithm to figure things out, but it finally did. We seem to be getting reasonable estimates now that align with the local human realtors. Yea!

Sudden zestimate changes
September 13th, 2018
• Previous review

Zillow,
Your position seems to be designed to be legally safe, for now, but the reality is your Zestimate is a powerful number that everyone else has to work to overcome. If you undervalue a property you cost people real money, and you give no recourse. This is a very unfair business practice.

Tom

On Sep 12,2018, at 8:49 AM, Chris S. (Zillow) <*******@zillow.com> wrote:

##- Please type your reply above this line -##
Your request (*******) has been updated. To add additional comments, reply to this email.

Chris S.
Chris S. (Zillow Help Center)
Sep 12,8:49 AM PDT

Hi again,

Thank you for the follow-up.

For the first and second question, we are trying to let you know that our Zestimate is not actually a value that is pertaining to or for comparative market analysis. This is just an estimate that is being calculated based on the data, sales records, tax information and the home facts (Bedrooms, baths, square footage); a starting point value of the home. The Zestimate algorithm models are constantly updating to provide the very best starting value of a home given the data that we have available. This is the reason why we do not use or accept appraisals for the homes, on Zillow, because it's important that the Zestimate algorithm be consistently applied to all properties in a similar manner by using the same data points for every property. An appraiser physically inspects the property and takes special features, location, and market conditions into account. We do not factor these details into our Zestimate.

The current Zestimate is $140,368, the last time I have checked the property page, the Zestimate was $139,460. This is the calculation based on the data we have from the property page. You may look at Zestimate history & details to know how it was calculated.

For the third question, since thousands of data points go into the Zestimate calculation, it is difficult to pinpoint a specific reason for the difference in Zestimate between your home and your neighbor's home.

To name a few possible reasons:
-Quality of the homes (materials, upgrades)
-Floor plan/structural layout might be correlated with the values
-Past transaction history
-Tax assessments

You may check them on the home page you are referring as the identical unit of your home, so you would have the chance to compare and know the difference in the home facts.

For the fourth question, what you see is the Private Zestimate. This can only be seen by the home owner and you have that because you have the chance to edit your comps. But it will not be publicized because the comps that appear on our property pages are computer generated.

Lastly, be noted that Zestimate cannot be manually edited or removed from the home page. The only thing that will change it is by updating the home facts or any incorrect data that you see on the home page. Again, we don't mean this estimation to be an official appraisal.

Thank you for understanding this matter.
Thank you for using Zillow.

Chris S.
Consumer Care Advocate
https://zillow.zendesk.com/hc/en-us

App User
App User
Sep 11,5:24 PM PDT

This is a follow-up to your previous request #******* "Zestimate inquiry"

Hi Chris,

I understand most of your note but where I'm still confused is the following:

1) The local realtor says my property is about $180K
2) Zestimate says $140K
3) The identical unit next door to mine has a Zestimate of $148K
3) If I use the Zillow "View my Comps", it gives $241K
4) In the 2 years before you changed your algorithm my property Zestimate went from $146K to $176K, and then in one month, the month your new algorithm started, it dropped to $121K, a drop of $55K or 31%!
7/6/16 146,500
12/24/16 165,017
2/15/17 167,913
4/10/17 175,520
8/1/17 121,055

As so many people make use of Zillow when hunting for a home, it is really not right to present my home as $140K when it is likely between $175K and $200K.

Can you do anything to correct the public online Zestimate for my property.

Thanks,
Tom

[7OVEX9-70M2]

Thumbnail of user balaa8
1 review
6 helpful votes
June 15th, 2023

The program did not produce any good leads in six months contract, very few inquiries on mobile homes and BMRs, no real leads. Subscribers phone numbers and invoice number are not recognized by automated customer service messages. They also illegally debited bank for the 7th month and refused to refund. Do not spend a dime here.

Tip for consumers:
Took more than 10 calls over a week to talk to a real person

Products used:
Marketing program by zip code for realtors

Service
Value
Quality
Thumbnail of user sadere140
2 reviews
0 helpful votes
October 22nd, 2023

I've been using Zillow for quite some time, and while I appreciate the platform's efforts to help people find the right real estate agents, I'm deeply disappointed by its review policy. Zillow's refusal to publish negative reviews is a major drawback that undermines the credibility of the platform.

In my recent experience, I had a less-than-satisfactory interaction with an agent, and I wanted to share my honest feedback with the Zillow community. However, to my surprise, Zillow rejected my negative review because I hadn't formally hired the agent in question. This policy essentially silences the voices of individuals who have had negative experiences with agents, preventing them from warning others about potential pitfalls.

Transparency is crucial in the real estate industry, where significant financial decisions are made. Buyers and sellers deserve to have access to a complete picture of an agent's performance, including the good and the bad. Zillow's current review policy only serves to create a biased, overly positive image of agents, which does a disservice to users.

I believe that Zillow should reevaluate its review policy and consider allowing reviews from all perspectives involved in a real estate transaction. This would not only enhance the platform's credibility but also empower users to make more informed decisions when selecting an agent.

In summary, while Zillow is a valuable resource for the real estate market, its refusal to publish negative reviews is a glaring flaw that needs to be addressed. Let's work toward a more transparent and user-centric review system that benefits everyone in the real estate community.

Service
Value
Quality
Thumbnail of user marvind67
1 review
0 helpful votes
December 27th, 2020

Chris has made 3 sales and 3 purchese for me and i highly recamend him to anyone looking to buy or sell

Service
Value
Quality
Thumbnail of user calhoun.becky
1 review
6 helpful votes
June 19th, 2023

Zillow is a scam if you are selling by owner. They do not show FSBO listings to buyers, unless the buyer knows to change their settings to show FSBO listings, otherwise they are hidden, and only shown to realtors and investors, who then blow up your phone with calls and text messages, dozens a day, wanting you to list with them or sell for half price. I listed for three months and had no calls from buyers. All of my legitimate buyer calls came from my sign on the property.

Service
Thumbnail of user andreak739
1 review
4 helpful votes
April 4th, 2023

Zillow emailed me back rejecting my honest review of a realtor I worked with. Turns out this realtor has nothing but 5 star reviews. This leads me to believe that reviews less than 5 stars are not posted in order to support the realtors. Highly unprofessional! I will also note these reviews were spread out over a long period of time. Likely many more were rejected.

Tip for consumers:
no comment

Products used:
no comment

Service
Quality
Thumbnail of user rafaela226
2 reviews
1 helpful vote
August 24th, 2023

Information is inaccurate. Customer service sucks. They fool American consumers. The typical website clent is also a resented and negative individual

Service
Value
Quality
Thumbnail of user foof1
2 reviews
3 helpful votes
August 16th, 2022

Our home value has, according to Zillow, steadily decreased, while homes all around us have increased. Why? Who knows! I sent an e-mail to Zillow about this; they told me that they use "neural networks" to appraise homes. What BS! On our block alone, they have missed several homes that have been torn down and rebuilt to a much larger size. Houses in our area routinely sell for prices ~50% higher than shown on Zillow. Don't bother with this silly website.

Thumbnail of user williamm5239
1 review
0 helpful votes
April 26th, 2023

Just can't believe they want you to pay $50 per adult on an application to rent an apartment BEFORE YOU ARE ABLE TO SEE IT! If the apartment isn't up to par, doesn't fit your needs or you just don't like it DO YOU GET YOUR APPLICATION FEE BACK?!
How can you apply to rent a place WITHOUT EVER HAVING SEEN IT?
Very, very, very poor marketing! How can an apartment complex even use a service like this. A lot of open rentals I guess, and they are all paying Zillow to advertise!

Tip for consumers:
Need a 'service' category and not just 'sales' verification

Products used:
Looking for apartment rental

Service
Value
Quality
Thumbnail of user deirdres34
1 review
1 helpful vote
November 15th, 2020

I listed a fully furnished 5 bedroom/5 bath home on Zillow, under the catagory "temporary/sublet", hoping to find a renter for any part of January 2021-April 2021. I was assured by Zillow marketing that if I "didn't receive at least one lead" from my ad, I would receive an additional week free.
Bizarrely, the ONLY "leads" I received were for a 1 bedroom/1 bath apartment on the other side of town, wholly unconnected to me in ANY way. I got multiple calls about that apartment asking for "Sharon", the landlord listing on the ad for that apartment, I guess. Clearly, Zillow made some sort of error and was directing those leads to me (I don't know if Sharon was getting my leads).
When I complained about this and asked for situation to be corrected AND to get my supposed free weeks-- I was told that "ANY " lead counts toward the guarantee! The fact that the leads were ALL FOR SOMEONE ELSE'S PROPERTY, didn't matter! This went on for 3 weeks, with the my listing auto renewed at $9.99 per week. I never received a single inquiry that was actually about my house. Total waste of $30.

Thumbnail of user iliab15
1 review
1 helpful vote
June 28th, 2023

Hey, Zillow, you upset a lot of people with your estimates. We will open a blog to unite people and file a class action against you. We have material damage because of you. We will find a lawyer in Seattle who will do this case, Pro Bono. You better react quickly before it happened.

Service
Value
Quality
Thumbnail of user dougs_photo
1 review
0 helpful votes
July 22nd, 2023

Developers in my town continue building 100's of homes with prices above 350K. Meanwhile the value, per Zillow, of my property has dropped ~68K (20%) for no apparent reason. Additionally, the new homes are being built on top of one another with postage stamp lots while I'm on 3.3 acres with a nice, 3 bedroom manufactured home. I used to think Zillow's valuations were close, but have come to realize there's appears to be no rhyme or reason to their numbers and hope others see this as well.

Tip for consumers:
I've tried to determine why this happened and have been totally unsuccessful .. I guess they prefer not talking about this.

Value

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The leading real estate marketplace. Search millions of for-sale and rental listings, compare Zestimate? Home values and connect with local professionals.

How do I know I can trust these reviews about Zillow?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.9
770 reviews
Have a question about Zillow?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business