My package said its been delivered but it never actually was. What do I do?

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My package said its been delivered but it never actually was. What do I do?

asked by Hana s. on 5/21/18

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Charlie F. [ZAFUL Rep] · Answer 1 · 2018-05-29T01:26Z

Charlie F. [ZAFUL Rep]

on 5/29/18

Dear Hana,
We apologize for this situation.
In some cases, you may be required to collect your parcel from the post office in person.
Please contact your local post office, stating your name and address.
Could you please offer us your order number or submit a ticket to our support center here https://support.zaful.com/faq/index/index?
Once we receive your message, we will check this issue for you.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Best Regards
Zaful Customer Service

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My package said its been delivered but it never actually was. What do I do?

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