• ZAFUL

ZAFUL

Overview

ZAFUL has a rating of 2.44 stars from 5,975 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ZAFUL most frequently mention tracking number, business days, and credit card problems. ZAFUL ranks 7th among Discount Clothing sites.

  • Service
    802
  • Value
    796
  • Shipping
    807
  • Returns
    440
  • Quality
    795

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
1072
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What reviewers want you to know

Positive highlights

  • Quality was beyond what I was expecting and the customer service was amazing.
  • Bectonp, 4/11/2019 I ordered four adorable bathing suits from Zaful online and received them within a week!

Critical highlights

  • I'm sorry, the post office is responsible to refund me for your lost package?
  • Also the a day after my purchase my credit card was charged $180 from a fake website.
How would you rate ZAFUL?
Top Positive Review

“The best online shop”

Regina S.
1/24/19

I have ordered just once yet. But I totally love this shop. It is not just quite cheap but the products also have a very good and nice quality and I can find clothes which ones aren't in the shops in my country. I first ordered a few pairs of earrings, a choker and a cap. When these things were arrived I fell in love with them (and with Zaful) so I just chose some more things from the website which ones I want to order.

Top Critical Review

“Don't bother”

Утконос g.
3/19/24

I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items did not match the colors or designs pictured or their website description. Now I face an extraordinary return cost or lost of the overall purchase. Very disappointed. I will not be buying from Noracora again.

Reviews (5,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1233) bathing suits (661) size chart (202) shopping experience (125) customer support (86) post office (46) credit card (55) order number (67) store credit (39) phone number (33)
Thumbnail of user ronalmperry
4 reviews
0 helpful votes
March 19th, 2024

I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items did not match the colors or designs pictured or their website description. Now I face an extraordinary return cost or lost of the overall purchase. Very disappointed. I will not be buying from Noracora again.

Thumbnail of user lucym331
2 reviews
3 helpful votes
August 12th, 2023

I didn't have a problem with Zaful until today. I tried to pay for my order at checkout with my debit card, which I made sure five times that it was all the correct info, and it also has way more than enough funds. I kept getting an error message saying the payment method is not accepted. I message customer service (as seen below) and get this response

Thumbnail of user melodyz4
1 review
0 helpful votes
June 10th, 2019

The swimsuits from zaful are so cute and cheap. It's an amazing deal and i highly recommend. However, the clothes are sometimes weird fitting so I suggest looking at reviews and pictures before buying them and choosing a size. Shipping takes a little longer than brand name stores, but they have to ship from really far away so that's understandable. Would definitely shop again.

Thumbnail of user georgiev2
1 review
1 helpful vote
April 29th, 2020

I had one great experience with Zaful and one mediocre one. I bought some bikinis which were not the size described on the UK size chart and were far too big. The quality of the garments was really high and I loved the design so when the customer services sent me a size down that fit great I was very happy! However in a seperate order I bought a jumper (asymmetrical twist front cropped jumper). Well off it looked exactly like it had on the website, including in size! It barely covered my chest. And when I tried it on the entire design didn't work and it was twisted in the wrong ways and wouldn't lie properly. Probably because the garment was so small and tight and the design was supposed to be loose and hang nicely. I can't fault the quality of the material and customer service gave me a refund immediately. Zaful customer service is very good, they have never let me down!

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Georgie,
Thank you for taking the time to write a positive review about your shopping experience.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
If you have any further questions regarding our checks or your order, please contact us via ticket: https://support.zaful.com/ticket/ticket/index?cat_id=37.
Best Regards
ZAFUL Customer Service

Thumbnail of user charlesr436
1 review
0 helpful votes
November 1st, 2019

Zaful is now my favorite shopping app since the designs and styles are amazing. It's true to size and what you see is what you get.

Tip for consumers:
Wait for their sale! They always have big sales

Products used:
Their tops!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sedefa
1 review
1 helpful vote
February 11th, 2020

When I first heard if Zaful I was a bit weary of online shopping. But I only had positive experiences with them. They have an awesome selection of bikinis, their sizing was accurate and everything I got fit my body in a very flattering way. All in all I was very satisfied with my experience with Zaful and 10/10 would recommend this website for online shoppers.

Thumbnail of user cg475
1 review
4 helpful votes
March 31st, 2020

They steal your money and don't deliver. Customer service is terrible and they don't ever get back to you with more than a script

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Customer,

We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
In order to give you a suitable solution to solve this problem would you mind send us your valid order number?
You can find your order number in: My account >> My orders here: https://user.zaful.com/sign-up.html.
We will do our best to help.

Best Regards
ZAFUL Customer Support Team

Thumbnail of user sarahp500
1 review
0 helpful votes
January 21st, 2020

I ordered 6 bikinis from this website in august. The bikinis were unfortunately sent out in 2 different packages, the first package I received 2 weeks after placing my order. The second package I only got 6 weeks after placing my order, which was very disappointing. 4 of them fit, one of them was too big and the other was wayyyy too small. I ordered the bralette string bikini top in a small, and it was more like a micro bikini, it barely covered my boobs. Though I am really happy with the majority of the bikinis, it was disappointing that those two didn't work out. And that I got the second package so much later, it would have been nice if they at least let me know that they weren't sending all of my bikinis in the same order and when to approximately expect to get it. After receiving the first package I was wondering if they forgot the rest of my order, so their customer service could definitely be improved. But the bikini were good quality and not see through and I will be ordering from zaful in the future!

Thumbnail of user reginas111
1 review
1 helpful vote
January 24th, 2019

I have ordered just once yet. But I totally love this shop. It is not just quite cheap but the products also have a very good and nice quality and I can find clothes which ones aren't in the shops in my country. I first ordered a few pairs of earrings, a choker and a cap. When these things were arrived I fell in love with them (and with Zaful) so I just chose some more things from the website which ones I want to order.

Thumbnail of user ritan44
1 review
0 helpful votes
July 6th, 2020

I always wanted to try out Zaful, and thankfully I had the pleasure to do that last year. The bikinis are really good quality and the clothing selection is good too.
Order n. U************** 28-jun-2019

Thumbnail of user annemarieb32
1 review
0 helpful votes
April 1st, 2020

Zaful has an amazing customer service! Whether it's by email or on their official Instagram, I've always got my questions answered. The people whom answered me before were kind and truly helpful, and I didn't have to wait long for an answer the employees there surely love their job and have it at heart. You don't see that much nowadays. I absolutely recommend <3

Thumbnail of user candiec3
1 review
0 helpful votes
January 2nd, 2020

My experience with Zaful has been really really great. The shipping was quick and the product I recieved was extremely high quality. I would definitely recomment Zaful to other buyers because it has never disappointed me. I know I can count on Zaful when I want to buy something that is great quality and that will show up to my door quickly. Zaful is a great company and I think other companies should take notes.

Thumbnail of user brookea46
1 review
1 helpful vote
July 14th, 2019

My experience with Zaful has been really good! Every summer I order some bikinis from their website and most of them arrive within 2 weeks! I have had a couple of situations where I have ordered swimsuits that ended up being unavailable but the Zaful customer service team was very quick to solve the issue and always offered me an alternative that would make me happy. On another note... the swimsuits are excellent quality for their price!

Thumbnail of user ccbrents
1 review
2 helpful votes
April 28th, 2023

Poor quality and part of my order didn't arrive. When I tried to use their support system or get in touch with them, I just kept getting "bad gateway."

Products used:
I will maybe wear one of the dresses I bought. I would have liked to use the bikini but it did not arrive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user phelt
1 review
0 helpful votes
May 12th, 2019

So this was my first ever direct online shopping experience and it was totally worth it.
I ordered 4 swimsuits along with 6 strappy crop tops; they were true to size, quality was perfect and VERY affordable. I totally enjoyed my experience and have been recommending my friends ever since. My order was shipped out in two separate packages but both were received at the same time and I was continuously updated on their where about via the shipping company. Oh and btw I am a customer from Jamaica.

Value
Shipping
Quality
Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Phel,
We appreciate that you took the time to write a review.
Best Regards
ZAFUL Customer Support

Thumbnail of user cristianan1
1 review
0 helpful votes
April 30th, 2020

I am very pleased with ZAFUL. It has the best price-quality ratio for clothes I've seen so far. I would repurchase from them anytime.

Tip for consumers:
try to gain as many points as you can because you will gave discounts

Products used:
All of the clothes I ordered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aurah6
1 review
0 helpful votes
December 19th, 2021

I placed an order for several items on this site in October 2021 for a vacation that I was going on at the end of November. It is now December 19th and I still have not received my items. Customer service is giving me the runaround and refuses to give me a refund. This company is a complete joke. Avoid at all costs.

Products used:
I never received my items after 2 months. Customer service gave me the runaround and cannot tell me what happened or give me an ETA on delivery.

Service
Value
Shipping
Returns
Thumbnail of user alonay2
1 review
0 helpful votes
April 6th, 2019

I'll put zero stars if I could! Worst company ever! I never received the package, tried to contact customer service for refund my money through emails and phone calls they rejected me. The representative was extremely rude and hang up on me! DO NOT USE THIS COMPANY! Save yourself and your money!

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Alona,
Thank you for raising this issue.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best Regards
ZAFUL Customer Service

Thumbnail of user dayleh3
1 review
0 helpful votes
December 20th, 2019

I wasn't sure how the quality would be and WOW I was so pleasantly surprised. I watched a lot of youtube videos first of people trying zaful clothes and couldn't wait to put in an order. I now have I think 18 bathing suits from them and a couple 2 piece sets. I get lots of compliments and can't wait to order more.

Thumbnail of user kaylar104
1 review
0 helpful votes
June 19th, 2020

I was nervous when I first ordered from zaful, because the prices were too good to be true. I quickly realized that I was so wrong on my initial expectations. The quality was amazing, along with the fit and color of all my products. All of the products fit me true to size, after using the size guide and basing my opinions off of that. I also felt like the quality was as good as something I could get at a popular, trendy, brand store. I was so satisfied with my purchase, I have been ordering from them ever since and very often. They have it all, from dresses, swimsuits, pants, tops, and comfy active sets. I highly support ZAFUL!

Thumbnail of user chloem67
1 review
0 helpful votes
April 27th, 2020

All the clothes and bathing suits I have ordered from zaful have been perfect. I and all my friends buy items from here. I have problems with cheap bathing suits because they are see-through in the water but the zaful bathing suits are amazing quality and never disappoint. I can not wait to buy more clothes and suits for this summer!

Thumbnail of user mimid15
1 review
0 helpful votes
July 23rd, 2020

Zaful has incredible bathing suits at super reasonable prices. They're always very high quality and they never fail to gain compliments! I highly encourage anyone looking for cute, affordable bathingsuits to download the Zaful app!

Thumbnail of user pascallel
1 review
0 helpful votes
January 9th, 2020

I ordered already several times at ZAFUL and always several pieces of clothing. The delivery took a bit longer because it was international shipping but it was pretty quick in regards to that.

I really like the quality of the clothing. I'm currently wearing a shirt from ZAFUL and it is really smooth and comfortable, it is like wearing a pajama!
The clothing cover a wide variety of styles and I always find something that I like.

I can really recommend ZAFUL, they produce better products than most big chains in my opinion!

Thumbnail of user cinthyag2
1 review
2 helpful votes
March 31st, 2019

BE AWARE of this store.
I order 10 swim suit and I only received one, I contacted customer service and they said the they did send it, to check with my mail carrier. I contacted the mail carrier and my items were destroy. I contacted ZAFUL through e-mail and they told me the they apologize but they cant do anything. I have put a complaint with the payment card and is under investigation. Be care full when ordering from this store. They don't care about resolving customer issues.

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Cinthya
Thank you for raising this issue.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time. For more information please click: https://www.zaful.com/shipping-info/
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Thank you for your patience.
Best Regards
ZAFUL Customer Service

Thumbnail of user jazmineg2
1 review
0 helpful votes
May 16th, 2019

Zaful's shipping time has definitely improved within a year as last year my items would take over a month to arrive, now it only took 2 weeks. I love how they package the items. The bikinis all are cheeky though and I wish they had a larger option of bottoms with coverage. Hopefully they start adding models for all their items. The quality of their bathing suits are great though.

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Jazmine,
Thank you for your feedback.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have sent a messaged about your issue via ticket. Please kindly login to your account and reply to us there.
Once again we apologize for any inconvenience we may have caused.
Best Regards
ZAFUL Customer Service

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From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.

Company Representative

Thumbnail of user sandyz2
Charlie F.
Typically does not respond to reviews

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2.4
5,975 reviews
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