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Is Xenon Pro a scam or a legit company?
asked by Linda S. on 12/3/18
14 Answers
i've had a pleasant experience so far with the company and the product works well. i did not have to deal with a warranty claim
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I believe they are legit they just have a terrible product and virtually zero customer support.
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It is a scam. Stay away. I called, emailed and submitted on their Chat.
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Believe what you read here. I did not now I'm out $179.00 Too many people had the same negative reviews, it is the truth.
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Scam if you try to return products that don't work. Terrible customer service
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Maybe a lot of their profit comes from restocking fees. Their idea of 100% satisfaction guarantee cost almost $62 in shipping and restocking fees, and and bank card fee for international transaction (they are based in Canada). DONT DO BUSINESS WITH THIS COMPANY. And as someone else stated, you can't post a review.
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I would say scam. If it was a legit company they would offer lifetime warranty.
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It appears to be a scam company. You can never actually speak with someone, and they hide their actual address so you cannot contact them there, and they REFUSE to honor their lifetime warranties.
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legit means they take care of their customers. So in my view no they are not legit. Horrible customer service and they charge you a 20% RESTOCKING FEE. Misleading website. Right on the front page it states 100% satisfaction guaranteed or return for a refund or exhange. I tried to get a refund and they charge you a 20% restocking fee...which you have to go to their refunds and exchanges page to see that. contradiction. lesson learned, never buy from them again
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Terrible customer service they plain lie and won't send your money back to you when they said they would
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Due to the terrible product and customer service, and inability to add review to the website its really hard to tell.
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big time scam! They offer low quality products with a horrible costumer service. Rude and unprofessional.
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From my own experience it is a scam! You do get your products with free shipping but then very quickly you start to have issues with them. They advertise everything as 100% warranty but they want to charge you $20 per bulb for replacement. That fee is NOT stated anywhere on the site but read the multiple reviews about it. I trashed all of what I bought before I would give this company another dime of my money.
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scam, they state lifetime warranty and refuse to honor warranties.
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