Developed in part with a grant from
the National Science Foundation
How easy is it to get a hold of customer service at Xenon Pro?
asked by Ben D. on 1/21/19
9 Answers
Impossible over the phone. You have to contact through a Chat and then they will be little you, cuss at you or hang up on you.
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
It is very difficult to reach XenonPro. Their chat is offline more than it is online and you can't reach a person for anything other than sales. Shop elsewhere.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Absolutely impossible. I called, emailed and submitted on their Chat.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Chat line is a ruse I believe to discourage you into giving up. It is the only way to reach them. It is working pretty good for them apparently.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Awful customer service! The guy took forever to respond to a question then left the chat without answering or helping in any way...piece of $#*!! Worthless.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Cannot talk to a person. The customer service is web site chat. They are rude and not helpful at all.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
ABSOLUTELY NOT. They do everything they can so that you cannot actually talk to someone or address your issue.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Difficult, only through on line live chat. If you call the number they redirect you to a automated service that tells you to go online and hangs up.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
their online chat is fast to reply but they are rude and snappy!
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Add your answer
I am affiliated with this business
I have no affiliation with this business
Posting guidelines

Ask a question

Get answers from the Xenon Pro staff and other customers.
Posting guidelines
Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

×
Have a question about
Xenon Pro?
Post Review