• WEN

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Overview

WEN has a rating of 3.49 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. WEN ranks 25th among Hair Care sites.

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Too many negative comments about their process and customer service for me!
  • My credit card dispute person said they just processed another dispute right before me.
How would you rate WEN?
Top Positive Review

“Dremel defect”

Anthony G.
8/14/23

Purchased a Dremel kit from them the on-off switch went bad after 6 weeks of owning it customer service was five star they sent me a new kit without having to send the old kit back and my wife said fix the new one I ordered a new switch online through their website hooked it up everything works great no complaints five star in my review and I would definitely buy from them again

Top Critical Review

“Hair loss”

Carla H.
9/16/21

I kept WEN cleansing conditioner for several years. I would only use every now and then when I needed a deep conditioning. However, I read the directions for use on the most recent bottle I purchased from QVC. It directs you to concentrate on the scalp, rinse, and add more and work on the rest of the hair. After following these steps, and used for 2 washes, I noticed, in the shower, my hair falling out terribly. Why is this product still allowed on the market? Why does QVC continue to promote this product?

Reviews (118)

Rating

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Reviews that mention popular keywords

customer service (36) credit card (14)
Thumbnail of user carlah287
1 review
1 helpful vote
September 16th, 2021

I kept WEN cleansing conditioner for several years. I would only use every now and then when I needed a deep conditioning. However, I read the directions for use on the most recent bottle I purchased from QVC. It directs you to concentrate on the scalp, rinse, and add more and work on the rest of the hair. After following these steps, and used for 2 washes, I noticed, in the shower, my hair falling out terribly.
Why is this product still allowed on the market? Why does QVC continue to promote this product?

Thumbnail of user olenaa3
1 review
14 helpful votes
February 9th, 2020

I have used Wen for many years, have recommended it to many friends. It was the only hair product i found that did not tangle my thick hair. This past year i have found more and more was falling out and filling my brushes. I asked my daughter-in-law if she had this problem, she said she no longer uses it, but her sister had the same problem. My hair is slowly getting stronger, but it is going to take a long time. Be good to yourself and dont use this product!

Thumbnail of user anthonyg2075
1 review
0 helpful votes
August 14th, 2023

Purchased a Dremel kit from them the on-off switch went bad after 6 weeks of owning it customer service was five star they sent me a new kit without having to send the old kit back and my wife said fix the new one I ordered a new switch online through their website hooked it up everything works great no complaints five star in my review and I would definitely buy from them again

Tip for consumers:
Very professional well-trained people over the phone no issues at all everything was taken care of at a moment's notice

Products used:
Dremel

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Thumbnail of user deborahd2123
3 reviews
0 helpful votes
September 17th, 2023

This product is very gentle. My hair sines and my scalp no longer itch's. The scent isn't the best but the product surpasses my expectation.

Service
Value
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Thumbnail of user clarar37
Clara R.
514 reviews
609 helpful votes
August 13th, 2018

My hair is flawless and back to looking youthful. I cant compare WEN to any other pruducts i have used in the past

Thumbnail of user lindaf111
1 review
14 helpful votes
March 17th, 2017

I'm updating my review. Both my husband and I find WEN a great product. We have hair growth and manageable hair. I've read some bad reviews and that's too bad because when WEN is used correctly, it works. We are people of color with kinky hair and WEN softens, moisture, strengthens ad makes our hair grow. I even use it on my body at times when showering. IT'S a GREAT product... use a stated on product. IT'S NOT a shampoo, IT'S better! As FOR service... GREAT.
DO NOT CHANGE ANYTHING... NOT JUST me AND my husband love IT... so DO OUR friends.

Thumbnail of user beckyh13
2 reviews
14 helpful votes
June 8th, 2015

The first customer service rep was a bit rude and did not inform me that I needed a Return Shipping Label. She just send "Send it back" which if I had, would likely have gotten lost somewhere in postal or UPS land with no credit reinstated on my card. The second customer service person put me on hold for 10-15 mins, came back and said it would be 7-10 days before I would receive a Return Label because they use snail mail. I'm really worried I won't get my money back. Should have known better. Would not recommend doing business with these people.

Tip for consumers:
Don't do it!

Thumbnail of user christophera45
1 review
8 helpful votes
November 1st, 2017

I just receive a wen order form in the mail. I have been watching it on tv thinking about buying the product because it sounds so great

Thumbnail of user constanced1
1 review
11 helpful votes
August 20th, 2015

I used Wen for about 3 months it was ok in the beginning but dried my hair. Cancelled... they lie when you call can't find your account all kinds of crap. Charged my account way more than they were suppose to. STAY AWAY FROM WEN... this company does not care about it's customers.

Thumbnail of user mw34
1 review
20 helpful votes
August 8th, 2014

Today I went to cancel my membership because I had a lot of product that was just received in June and because I wasn't too sure how the product was working it actually seemed that my hair was breaking OFF. When I call customer svs today they inform me that my grand total which would have to be paid before cancelling was $98 this company is a rip off buyer beware and I also believe the product taking my hair out stay away if you know what's good for you!

Thumbnail of user meaganm1
1 review
18 helpful votes
February 5th, 2015

I order the product and looked over everything when I did it to make sure I was not getting into some kind of auto ship... So they must hide it in the very fine print! I got a charge today of $44.95 and the lady told me once I cancelled that I owed another $88.95. I threw a fit! I normally never speak to customer representatives the way I did, but I told her I will not pay for it and know how the system works and will charge back all of this as fraud on my credit card. She promptly refunded me and wrote off my account. GRR! I told her they needed to fix their website this doesn't happen. I can see it happens a lot! The product itself was fine... just didn't work too well for me. The business practices. TERRIBLE!

Thumbnail of user zeeo
38 reviews
67 helpful votes
August 24th, 2018

Okay so there's really no secret to this whole "Wen" hair care stuff. Basically you just never use shampoo. You wash and condition with only conditioner all the time. If you read the ingredients you'll find it's the truth. You don't have to spend a ton of money on these products. All you have to do is stop using shampoo. You're welcome!

Thumbnail of user barbarat62
1 review
11 helpful votes
September 10th, 2016

A friend gave me a bottle of Wen to try. Had a terrible rash on my head and a burning scalp. Thankfully no hair loss! Went to a dermatologist who recommended that I no longer use the product after testing a sample of Wen and finding that yes, there were some harmful chemicals in the product itself. After using a 100% natural peanut butter conditioning treatment to condition my hair and not shampooing for a couple of days. I went back to my regular shampoo line9from a health food store) that I used before trying out Wen. Don't believe the commercials that you see on TV with the actresses that are promoting this product. It's just hype and you wind up paying way too much money it.

Thumbnail of user jenniferb115
5 reviews
20 helpful votes
July 13th, 2015

I did'nt order direct from Co. But I have been using it for 2 yrs, every day with other non wen hair products, although since starting the wen I do not have a need for a lot of hair product anymore, my hair has Never looked better! I stared a new stylist 4 mo ago and she said she took s pic of my cut & posted it, women called wanting my cut she had to tell th unfortunately they wouldn't look like me because barley anyone had as healthy hair as me. I've colored my hair for 23 yrs. Give WEN a try make sure I work it into ur scalp, I'm not willing to believe it only works for me

Thumbnail of user bernicew8
1 review
4 helpful votes
February 9th, 2015

I just receive a wen order form in the mail. I have been watching it on tv thinking about buying the product because it sound so great. But after going on line and reading all these comments that people was saying about wen. I will never buy it it's scary what people are saying about it. Im glad that i came on this site an read these viewer's response... if i didnt i would have been caught up in this bad scam. Thank the viewer's for your input wow. So disappointed.

Thumbnail of user dawnw13
1 review
3 helpful votes
June 13th, 2014

The product it self isn't so terrible as the customer service Department. I received a welcome back flyer, 3 bottles 49.90, not to bad, right. When I went to order, they wanted 74.85 on top of that. What! What happened to welcome back! A big lie, no where on flyer, does it say I have to be a member. The product is definitely not that good and false advertising. Do they really think people are that stupid?

Thumbnail of user lorit11
2 reviews
17 helpful votes
July 11th, 2014

I've been wanting to try this haircare line since I first heard about it. The ONLY reason I gave 4 instead of 5 stars is that it seemed to take a particularly long time to process my order... nearly a week. Seemed odd to me, given the direct marketing angle, I'd assumed it would be processed nearly immediately. Ordered, I think on July 2nd and just got the product today, July 11. Not bad turn around time once the order was processed, but like I said... anyhoo... the product does seem to work quite nicely. I have naturally curly hair and have always had issues with frizz and straw-like hair with the wrong products. When I would find something that would work it would stop being made. I used the cleansing conditioner, which was quite nice, and the anti-frizz styling creme... granted, I may not have used enough of the styling creme, and my hair is nice, light, curly and feels clean, but i do have frizz, which is a bit of a disappointment... it just means that I'll have to use a finishing product that I know works. All in all, if I had more spending money available to pay $30 a month to be on a subscription for haircare (it's more expensive if you dont' have the subscription) then I'd do it, but until I'm independently wealthy I'm going to have to pass for now. However, that being said, Jeremy, who was the customer service agent who helped me when i called to cancel the subscription aspect handled my call VERY professionally and VERY personably. I appreciated the way he handled the call and my request, which makes me more likely to return as a customer when I'm able to.

Thumbnail of user kyliek4
1 review
18 helpful votes
December 31st, 2014

Stay as far away from this product as possible! The "customer service" is sorry for their inconvenience. Gigantic SCAM! They will keep sending fraudulent product to you and keep charging your card. Read the fine print!?!?

Tip for consumers:
Do not go near this or think about using it. Too many scams.

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Thumbnail of user theresar5
1 review
10 helpful votes
February 2nd, 2015

I was so stupid to order this online after watching the infomercial. I should have known better. Aside from the fact that the product is not good, it actually dried my hair. This is the most shadey business with all of their misleading and underhanded practice. You can't speak to someone who speaks English and this I guess is how they scam you into ordering far more than you want. If I could have given no stars I would have but I had to give one. Please do not be scammed by this company

Thumbnail of user keithg28
1 review
4 helpful votes
November 17th, 2015

So far I have no complaints about the product. The billing practices however are horrible I signed up for the 29.95 plan. I've received the product twice to the tune of 203.64 far cry from what was promised now I am in the process of cancelling... Live chat was no help at all and gave a number to call.

Thumbnail of user samis14
1 review
11 helpful votes
September 21st, 2014

SCAM, SCAM! Definitely stay away from ordering Wen by phone or the web. They will charge your credit card a ridiculous amount of money and for items you didn't even order. I try to cancel, but mysteriously they cannot find your account and won't try to help you. Now I have to file a dispute with my bank and change my account info.

Tip for consumers:
Stay away, nothing but a scam!!!

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Thumbnail of user jasonm128
1 review
11 helpful votes
March 1st, 2015

You give 1 star for your review because of the company practices? This review is for the product! I'm reading all these bad reviews that have absolutely nothing to do with the product. Why not give it a legitimate review and tell people to buy elsewhere? Maybe buying from the company is a scam, but does that make the product 1 star? Tell me about the product.

Thumbnail of user charlottet3
1 review
12 helpful votes
June 28th, 2014

If I could give a negative review I would. My daughter was sent this product to her and also billed automatically after she canx her order. She was unable to use it so I started. Biggest mistake ever! My hair is falling out and didn't realize it until I looked on the web. There are pages with people whose hair have also fallen out. Beware

Thumbnail of user aprilr2
5 reviews
9 helpful votes
May 29th, 2013

I actually didn't order of this site, I ordered straight off the Chaz Dean website which yes is much more expensive but I wanted to try it first before I committed to automatic shipments. I ordered the Tea Tree Oil version which smells great! I used it every other day at first (I only wash my hair every other day max b/c washing your hair everyday strips your hair of it's natural oils and makes your hair over produce oil). My hair had body, it was soft, tangle free, and it smelled great! After 2 weeks or so it wasn't having that same effect anymore so I trade it out every other wash with my regular shampoo and conditioner. I had purchased from the Chaz Dean site again but I opted not to enroll in the wenhaircare club since I only use it about 10 times a month or so. But great product all in all!

Thumbnail of user rickyb29
4 reviews
3 helpful votes
August 10th, 2015

Wen is only recommended for a specific type of hair. It is not a site that I would recommend to my clientele.

Tip for consumers:
Research what type of hair you have or ask your hairstylist before you order. Also, I would recommend a clarifying shampoo for a few days in a row every month to get rid of the build up.

Quality

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About the business

WEN® hair products by Chaz Dean give your hair even more strength, body and bounce. A revolutionary 5-in-1 formula that contains no harsh sulfates or SLS. Discover WEN® today & get 2 free gifts ($50 value!) with purchase!

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