Warby Parker

Mariel at the Warby@ 185 Columbus Avenue, NYC was friendly, honest, and incredibly knowledgable. She clearly loves her job and takes great pride in it. She was so patient, showing me many frames and indulging all my questions. Rare to find someone who cares so much.

Ordering glasses from Warby Parker has been an absolute nightmare. I have called them around 5 times for various concerns. First off, they said they would reach out to my optometrist to receive my prescription and they never did and I got an automated email later that day that said they wouldn't do it and I needed to. I called my optometrist and they said Warby Parker never even attempted to get the prescription. Later they got my prescription mixed up with another pair of glasses in my order. I finally received my order and the glasses were SO BLURRY. My optometrist states it's because Warby Parker doesn't even take the sufficient measurements in the store. Now I have to take them in to get them fixed. No wonder these glasses were so cheap.

I ordered a pair of glasses, hoping this could be more a more economical option. Unfortunately when they arrived, the glasses were much larger than pictured online and the lenses were funky - they made me feel almost a little dizzy. I figured it was a loss and when they sent me an email asking me to rate my experience, I was honest. That's when I learned their customer service is horrendous. One person contacted me asking if I wanted to replace them, I said sure. After I spent time picking out new glasses, I was told it would be another $100. During the emails exchanged, 6 different people emailed me. Never did the same person respond to me. So when one person said "sure, you can exchange " then the next person said "actually it's $100" and unfortunately I was talking to different people and when I replied to follow up or clarify, I was already talking to another person. I felt worse about the company after their customer service reached out to me, which says a lot about their customer service.

If you've seen my reviews of Warby Parker, let me tell ya, it doesn't get better.
I received my glasses order today. When I opened the box, first thing I noticed was that the frame was bent. After trying them on to see if it was worth trying to straighten tjem, I found that they weren't the correct script. My eyeglass script hadn't changed, I just needed new ones. Way way off. I could see better with nothing than with them. Only good thing was the CS rep was good and let me vent about the whole
Ridiculous situation. No, I was nice to them, even had a laugh. It wasn't them that screwed up...but WB needs to fire the idiots, and give the CS rep a raise.
So as an end to my saga, take my advice and don't use this miserable, worse than half assed, micky mouse company. Safe yourself some grief and use a reputable company.

I am on my fourth pair of glasses. I need all the lense add-ons (anti-reflect, scratch resistance, and light-weight progressive. Initially had one year lense warranty but now 6 months. I know why because at one-year the reflective coating starts coming off and scratches are susceptible. Then they want to sell replacement lenses for $195, or buy new glasses. The product support has deteriorated.

I had an appointment at the Crown location and they turned me away for being six minutes late. I know they give you a five minute grace period, however, I doubt one minute will throw their day off. Let's hypothetically say I was seen and I had questions. Will the staff or doctor tell me to leave in the middle of my appointment because the next customer arrived? Just thought I was treated unfairly. I ended up going to a different entity and received a better deal anyway.

The frames and lenses are good quality. However, the lense focal point is incorrect and reading becomes difficult unless I tip my frames into odd angles.
I took the glasses in to Warby Parker and they heated up and adjusted the frames to work better. What happens, though, is that the frames, within a week or so, creep back to their original status.
I think I needed a REAL optometrist to measure where my focal point should land within the frames I had chosen. I have double vision, so I require specialized prisms in my lenses. I don't think those can be placed correctly in an online order without a human optometrist's input.
Purchasing something as touchy as eyeglasses online when one has a specialized prescription was a costly mistake.for me.

I have zero complaints about my experience with Warby Parker. I got my try-on frames promptly. Ordered and received my glasses within 10 days. Cool. And, they fit and improved my eyesight as promised. However, after a week I noticed an itching around the tops of my ears at frame contact. Now, I am noticing a slight itch on the nose of my bridge. I am not allergic, generally. So, what the hell are the frames made from and should I be worried?

I bought a couple boxes of contact lenses from Warby Parker for the first time. The first pair from the box ripped within the same day I put them in. This has never happened to me before. I contacted customer service and they said they only issue replacments or refunds with unopened boxes. This makes no sense to me. How would I know I needed a replacement or some kind of remedy before I opened them. Use 1-800-contacts intead, they have a quality guarantee that they stand by. They will mail you replacement lenses in a case like I described above.

A new prescription, I purchased two pairs. I went to one of their shops and met with their 'optometrist' for my progressive lenses. That was three months ago. Since then, I have received THREE remakes of the glasses: They can't seem to get them right.

The first time, the lenses were placed in the frames at a tilt… the second time the progressive began too high on the lense, and the third time they omitted it all together.

I won't put myself through this ever again.

It took 23 days for delivery of a single pair of glasses. My vision was poor with my old glasses, so I was in a hurry for the new ones. I live on a busy city street, but the glasses were tracked Undeliverable and returned to their lab. Many phone calls and emails later, 11 days after the promised date of delivery, I have glasses. I will not do business with Warby Parker anymore. On the plus side, it was easy to reach customer service reps who helped along the way.

Ordered my first pair rather easily. Within a week I had a scratch on my lens. I called n they sent me a replacement pair since it is under 90 days. Within another week my left lens has a scratch. I have been so careful only cleaning them with eye cloth. I have never had glasses that scratches soo easily. Frustrated and sure I have no options

The only pair of the right shade of soft pink delicate rimmed European glasses broke. I found the closest match online & at the uncrowded Florida WP store. Polite well trained staff. They had onsite eye testing. Free shipping to NewYork
Warby Parker plz. Make lightweight pouches for your glasses. Your glass boxes are unreasonably heavy. Im guessing for shipment. End cost for a fresh custom pair$145

Ordered reading glasses with single vision lenses. No extras and no thrills. The due date came and went. Called customer service twice. First rep was very rude and hung up on me. The second one was better but didn't offer any valuable information. The attitude was… well I don't know anything and frankly don't care either. Very disappointing. Still waiting on the status.

The eye exam experience was great. They offer some of those modern fresh glasses designs and the prices are reasonable. The durability feels a tad below some high end glasses, but you can buy maybe 3 pairs for the price and have spares and different styles to wear with different outfits. I've bought like 7 pairs over the years.

My Warby Parker order took an extra 20 days to get to me. You can blame the USPS, but they never received the order package. So ultimately, it's on Warby Parker's end.

The frames are a B- and the lenses are pretty good.

I have to mention again that it took another half month to get my glasses.

If you want to get new glasses, I would not recommend Warby Parker, unless you want them to get lost in the post, and have to wait an extra half month to get your glasses.

Not worth the 200+ dollars you will spend.

The only good thing about WB is the customer service.

I made an appointment a week ago for eye exam and new glasses. No where on the pages I visited to make this appointment asked about insurance. I drove 45 minutes one way just to find out this P.O.S. Doesn't take my insurance. To top this of they said I can still get my exam and submit an out of network claim. This claim will get me 40 cents on the dollar they are going to charge me. This is $#*!ing bull$#*!. This is a scam.
Every other well known eye glass company asked about insurance except for these $#*!.

Had an appointment at 9:45 and when I arrived at the Roosevelt Field location the lights were out. When I came back at 10:00 they took already taken another customer in for an appointment and was told by the apprentice optometrist that he didn't know if I could be seen and would need to be squeezed in. He was rude and condescending. No customer service and poor lens quality. Never again

The true test of a reputable company is how well they handle a problem. Warby Parker "retires" their frames, forcing you to purchase new frames. If there is a defect in their product that doesn't show up for a few months, too bad. They offer no warranties beyond their 30-day scratch warranty.

The process takes way too long, I still have to go to my eye doctor to get them adjusted because you can't speak to anyone at a store, and they are more expensive than the average glasses. I will never ever do this again!

If possible I would leave 0 stars. Company sent incorrect script. After phoning them they refused to send glasses with the appropriate script. HORRIBLE customer service. Order Rx glasses anywhere but here.

Ordered 2 pairs. Paid extra for faster delivery, to reach me in time for a trip. Got text offering thinner lenses, for more $ of course. Said OK. DAYS later, email. They needed to run credit card for that extra $50, and had delayed the order!
Contacted them as directed. Utterly unhelpful. Acknowledged their screwup but would not in any way get me jumped forward in production to meet my original due date! Kept encouraging me to just cancel the order (and go away). That's what I had to do! Off to Lens Crafters at twice the price.

Several family members have shopped at Warby Parker and their glasses are impressive as far as quality of workmanship and aesthetics are concerned. I ordered my first pair and was pleased with the ease of the Home Try On and ordering online. I have purchased glasses and contacts from several high end optical stores as well as both Sam's and Costco. I will continue to use WP for my vision needs. If you haven't tried them yet, I suggest you do and see for yourself!