Soufeel

Don't waste your money, bought 3 projection bracelet. Projection doesn't work, too small to look through, to small to shine a torch through, looks cheap, it's an embarrassment to give as a gift. Customers service is not helpful, won't refund as they are custom. They remove negative reviews from their Facebook so they know that their product substandard. Don't be stupid like I was find someone to spend your hard earned $$ on

I was surprised but not in a good way when I received my order. The charm was incredibly small and made of cheap plastic. Not worth what I paid at all. Very disappointed

Hello Soufeel & customers

I'd just like to say thankyou very much for my dog pendant with my girl Chrissy on it. I love it! You've done a great job! Particularly in this Christmas and New Year time period :) This was a Christmas present to myself, I see my furbaby almost every day at my sisters because she's on a property, which Chrissy loves as she's a border collie, I'm in town with my partner, between 5-10mins away from where she is & my family, Lismore NSW, AUS.

Have a great 2024 year
Niki

I ordered a photo bracelet for a friend whose mother passed away. I received it the bracelet was nice but I am not able to see the picture at all. How do I give this to someone when they can't even view the picture. I have emailed and did chat support and have not received any help. They did say personalized items are not returnable BUT the product was not as described so please refund my money.

My package was never delivered. Contacted Soufeel. They were rude & unhelpful. I had to file a fraudulent claim against them

I ordered a charm but needed to make a change.I had VIP service automatically added and paid at checkout and still nobody answered. Scam.

Placed an order on january 15 (it was a valentines gift for my hubby) and the delivery time mentioned 5-7 days.
Today its March 3rd and still nothing.
I contacted their customer service, and the lady was very rude, they didnt helped me or could tell me when I would receive my items and mentioned, if I wanted a refund, they would only return 70% of my money.

Piece of junk with very blurry bad photo quality,no refund no reship offered.also they refused to refund at all,AVOID AT ALL COSTS!

This company is an absolute scam. I ordered a product and still hadn't received it two weeks after it was supposed to have been delivered. I contacted customer service numerous times and all I got were automated emails and copy-and-paste responses max I asked direct questions about the tracking number and shipping company and was ignored. I asked for the situation to be escalated and was ignored. I reached out via their website and was twice told a manager would call me and I never heard anything either time. The products ship from China and the best I've been able to ascertain is that they use some shady Chinese company to get the products to America and then use USPS once the product clears customs but their shady Chinese delivery company doesn't have a functioning website and it seems like most packages get flagged by customs. It wouldn't be a big deal if they provided more accurate shipping estimates or responded to questions but they don't.

DON'T ORDER: Ordered a personalized bracelet for my partner for Xmas. It arrived and looked great but the latch broke within days. They sent me a replacement. New latch is working at moment BUT now the coloring is coming off the name tags and looks shocking after 3 days of wearing. So can't really wear either and all they can offer is a refund of 25%. REALLY REALLY DISAPPOINTED!

I placed my order November 3rd and was supposed to receive it, by latest, November 16th. I have emailed several times. I have asked them to resend it, asked for a refund, a partial refund. Was sent an email that my package was stopped in customs. That was over a week ago. Extremely displeased. Horrible customer service. Why is there not a number to call? Very ghetto. Do NOT recommend.

Definitely not what I expected. I've bought a lot of things online and I must say this was the worst purchase I've made. They made it seem bigger then what is was.

After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment.
Great service. Perfect quality! I recommend buying from soufeel.

I had my bank card compromised after making a purchase with this company.

I had issues with delivery which when contacting them was made clear that was my problem and not there's.

They do not give a damn about consumer rights and customer care.

I did - eventually - receive my order only because I went to the couriers local depot and collected it. Unfortunately gifts were as disappointing as the service.

I ordered a photo frame having provided a high quality photo and the picture I received looked like it was painted in a nursery - the quality was shocking. The photo image looked like it was painted and smeared.

The other gift was a charm which was a much better image bizzarely but the engraved writing required a magnifying glass to read - just pay the extra to Pandora and get the real thing and a longer retention of your hair line!

Chegou bem no prazo, produto lindo e de ótima qualidade, com detalhes, atendimento rápido e eficaz...

I ordered here to get someone a personalized item and I even paid an extra $25 for express shipping for it to be delivered 2-4 business days. It has been over a month, no refund, no package. I have emailed this website numerous times and they don't even bother checking emails, you get sent to the automated messaging. Whenever I go on the website to see where the hell my package is it says it is still processing. I have ordered from here before and the item I ordered was not at all what was described you can not even see the photos because of how small it was. I know I was foolish for ordering there again but I needed a personalized item. DO NOT WASTE TIME OR MONEY HERE!

My Husband ordered a bobble head that should have looked like us. However, they messed up on me! We asked for our refund back multiple times but they wouldn't. They kept offering partial and that's not right! Oh and they also said, "you can paint the skin color yourself!" Are you freaking kidding me! This company is a scam! Do not purchase anything from here or you're regret it!

I was a little worried with how the product would turn out based on the image I submitted. But after working with the team and providing feedback I couldn't be more happier with what I received. It will make a fantastic gift and it really turned out great!

I ordered socks for mothers day 3 weeks early. A week early and they still aren't here! Order isn't even in the system and they won't answer me. Paypal isn't helping get my money back either. They suck. Don't order from there!

I placed an order for custom boxer briefs for my boyfriend on January 19,2021 and my card was charged immediately but I still have received no confirmation email, no tracking information, and cannot contact ANYONE for customer service help. Unbelievably disappointed and disgusted with this type of service. 10/10 would NEVER recommend people who scam others, especially in a Pandemic.

Absolutely beautiful item, just as described, very happy with the purchase. Super quick delivery. Excellent company to do business with.

I wanted to share my experience with this website and that everyone decides. I have placed an order on black friday and it arrived on January 5, and when it arrives it is not personalized. So I decided to write to Soufeel and his answer is that I have sent them a photo in black, when in the personalization of the web the photo was perfectly seen. And they DO NOT do anything, they just say that I have sent them a photo in black (when it is false) and that they will not do anything. Now everyone can decide if they want to be scammed

I order a spotifi night light, I waited 2 weeks almost for the package and when it arrived it was scratched all over the place. I don't recommend them, I really don't