• Scent Matchers

Scent Matchers

Overview

Scent Matchers has a rating of 2.86 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scent Matchers most frequently mention credit card, smell anything, and baby powder problems. Scent Matchers ranks 7th among Perfume sites.

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Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • They have excellent customer service and quick delivery.

Critical highlights

No critical highlights yet

How would you rate Scent Matchers?
Top Positive Review

“Great choice of perfums”

Kathi L.
1/12/22

Good prices and the choice of perfums is amazing. I would say for any taste. All scents are nice, very nice!

Top Critical Review

“DO NOT USE THIS COMPANY”

Veronica C.
1/18/24

I regret ever making a purchase here. They are not selling what they say They are selling. You will not get a re-created fragrance. The customer service is horrible. Dealing with them has been a complete nightmare.

Reviews (798)

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customer service (137)
Thumbnail of user kathil34
1 review
0 helpful votes
January 12th, 2022

Good prices and the choice of perfums is amazing. I would say for any taste. All scents are nice, very nice!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dougj75
1 review
11 helpful votes
October 20th, 2019

Remarkable talent - what I ordered has gone out of "print" so to speak, and I could only find a few folks online with partial bottles - selling them upwards of 250 and 300 dollars! This family has a superb talent! My lady friend told me "I can't believe you actually spent 300 dollars to get your cologne!" She could not tell the difference... Bravo Scentmatchers... bravo! I"ll be back for more!

Thumbnail of user veronicac675
1 review
0 helpful votes
January 18th, 2024

I regret ever making a purchase here. They are not selling what they say They are selling. You will not get a re-created fragrance. The customer service is horrible. Dealing with them has been a complete nightmare.

Products used:
None

Service
Value
Shipping
Returns
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Thumbnail of user williamr507
1 review
11 helpful votes
January 26th, 2019
Verified purchase

All calls to 800 number go to recording. Say will call back in 24 hr. Max. Took them MORE than 48 hrs. To respond. Once I spoke to a very nice person rest of experience was WONDERFUL. Just slow to respond to initial call. Have done business with them before and am very satisfied with their product. Would recommend them, but you must have patience for a call back.

Thumbnail of user leahr190
1 review
0 helpful votes
July 24th, 2022

The company did not create the original fragrance, Heart, by Garden Botanika. I am able to send a small sample of the original parfume to help them create an accurate replica.
I am expecting success on the 2nd attempt

Thumbnail of user cemo2
1 review
1 helpful vote
May 17th, 2019

There are no negatives I can say, only positives.

The scent is a perfect match, my wife's happy. This shipping was fast. Customer service kept me updated without me having to ask a single question and followed u p after delivery even. I am a customer for life now, and I would highly recommend them to anybody who's looking for that perfume which they remember and cannot find anymore because it's not being produced anymore.

These folks are legit!

Thumbnail of user jenniev19
1 review
0 helpful votes
November 9th, 2022

This smells like rotten grass/soil mixed with lilacs soaked in toilet water. I have been looking for a close ringer for a discontinued perfume for my sister and thought I would give Scent Matchers a try, I don't smell a SINGLE note that was supposed to be in this blend. Bulgarian Rose, Pomegranate Blossom, Dark Chocolate, Jasmine, Bergamot, Patchouli, White Musk, Tea. BUYER BEWARE - they should at least give a more affordable option for you to sample what you may be getting. Because they don't offer that - I think this company is a SCAM. The bottle they sent me is PUTRID, smells nothing like the scent I asked them to make and there is no way to return.

Tip for consumers:
BEWARE - they do not do refunds and you are taking a risk spending $$$ on something that could end up horrible.

Products used:
Perfume - will dispose of it because it's horrible and I would be embarrassed to share with anyone.

Service
Value
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Thumbnail of user teutav1
1 review
11 helpful votes
January 1st, 2020

I ordered Tokyo Milk Dark Destiny 79, and got a vat of cheap, synthetic musk. The main ingredient in Dark Destiny is honeysuckle. There is zero honeysuckle in the product they sent me. It's a fundamental error, like making chocolate chip cookies and putting no chocolate chips in the batter. Customer service is a one automatic answer email that basically tells you to go get stuffed. It seems we all got the same one. So disappointed. :(

Thumbnail of user nikm24
2 reviews
15 helpful votes
December 26th, 2019

My husband ordered Dream Angels Divine for me for Christmas. He is a sucker for the buy in volume deals so I now have 3 bottles of something that does not smell anything like Divine. The bottles leak so I could smell it before I opened the package. No return policy means a lot of money on a scent I don't recognize. Save your money and continue your search for a new scent since yours is no longer out there, at least you can pick something you might like.

Thumbnail of user laurib5
2 reviews
23 helpful votes
April 6th, 2019

I had purchased a matching scent for Ocean Pacific's Op Blend a few years ago from this site and the match was close to perfect. I ordered the exact same scent a few months ago and it didn't smell ANYTHING like the original scent! I'm completely disappointed! Although the company tried a second time to recreate the scent, it was still nothing like the original and they WILL NOT refund your money! I would have rated it one star, but I gave two because of their weak effort to try an additional time. I will never order from this site again.

Thumbnail of user kimberleyg13
2 reviews
1 helpful vote
June 26th, 2019

"I searched and found my discontinued perfume on Ebay... for $200! No way was I paying that. Seeing the Scentmatchers ad, I thought I'd give it a shot and so happy I did. The scent is near exact, maybe nicer. I chose to have my name put on the bottle and love this personal touch. I've been wearing Kimberley all week! I think I'm even happier than I would have been if I would have found the original. This is all mine! Thank you so much for this wonderful, brilliant service. Xoxo Kimberley"

Thumbnail of user amberw206
1 review
0 helpful votes
April 21st, 2019

I had the discontinued signature Donna Karan New York (black swan) recreated. Although, it wasn't an exact match, the Scentmatcher's scent captures the essence of the Donna Karan fragrance. The scent is deep masculinity with powerful feminine seduction! The reasons I fell in love the the original fragrance in the first place! Bravo! I will order again!

Scentmatchers will also add a special message to the perfume bottle. Check out the pic of my choice fragrance!

Thumbnail of user firstnamel22
1 review
2 helpful votes
August 29th, 2019

First shipment did not contain one of the two fragrances ordered, but with an email to Pravin, it was quickly sent out and in my hands within a few days. I went with BBW Woodland, and I must say how wonderful it is to have my favorite cologne available for use again. Thank you guys

Tip for consumers:
( ͡° ͜ʖ ͡°)

Products used:
BBW Woodland

Service
Value
Shipping
Quality
Thumbnail of user samuels143
1 review
0 helpful votes
March 13th, 2019

The staff are very nice courteous, prompt in responding, and helping to finalize what is needed. The products, are the best, they work hard to produce very difficult to find perfume, also very skilful in producing whatever I am looking for, and whatever I wanted to be created just for me. I commend them very much. And would refer them to anyone who is so specific in what kind of perfume he likes.

Thumbnail of user joans355
1 review
17 helpful votes
January 13th, 2020

I was so excited to find a place that could match Este Lauder's discontinued White Linen Light Breeze that I ordered two bottles. But the scent was really bad with a chemical tinge, nothing close to the original scent. And Scent Matcher's no refund policy is unethical. It is false advertising with no recourse. I am working with my credit card to challenge the charges.

Thumbnail of user harleec
1 review
4 helpful votes
June 12th, 2018

I ordered two scents that I've missed for years, Gucci No. 1 and Champagne by Germaine Montiel. Neither one even remotely resembled the originals. After contacting the company by email to tell them how displeased I was (thinking I was going to have a hard time making the return) I was very surprised. They were extremely professional, told me to keep the bottles and they would either try again or try something else. I opted for a new scent, Jo Malone Honeysuckle Jasmine. That turned out beautiful. A most wonderful summer scent, which I will be ordering again.
So, in closing, customer service is really great. They are extremely professional and will make sure that you end up happy. I will order from them again because I ended up happy, very happy.

Thumbnail of user perryn15
1 review
20 helpful votes
May 17th, 2019
Verified purchase

Have had difficulty finding Gucci 1 since it is no longer produced, but is the only perfume my wife really likes. When I saw the ad for ScentMatchers I was excited at the prospect of getting it replicated for a reasonable price, but when the first try was not even close, we sent a sample to help, and alas, it is still not a good replica. I thought for sure with us being able to provide a sample they could match it, but wife wants me to keep looking for the real thing (at an excessive cost)

Thumbnail of user desid8
1 review
0 helpful votes
February 22nd, 2019

Nothing in the world like finding something that you thought was lost forever. This version of Thyme Unlimited Sleep Well fragrance is beautifully dreamy and lulling. Nothing compares to it on freshly laundered bedding. Sadly last two batches were significantly different in both color and scent. Previous batch was almost amber and had a more exquisite scent. Current purchase was clear and slightly less expensive smelling. Fragrance team must find and utilize previous formula. Nevertheless, even inferior formulation is still so close to original that I'm compelled to rate it very highly.

Thumbnail of user brendar327
1 review
0 helpful votes
January 18th, 2019

I was so excited to see my favorite perfume on their list. I've been looking for 40 years. I placed an order on their user friendly web site and received my very pretty bottle in no time. It's very close to what I remember maybe just a bit flowery. I contacted them and made a suggestion and they have offered to try again for free. Can't beat that for customer satisfaction!

Thumbnail of user rittac
1 review
0 helpful votes
January 31st, 2019

My husband had Victoria made for me as a Christmas present because it's the cologne I wore when we met. It's as lovely as I remember and it lasts a long time after application which surprised me. After many years I am wearing this scent daily! An added bonus was the bottle with a loving message from my husband. Thank you!

Thumbnail of user lisad676
1 review
1 helpful vote
October 19th, 2019

"I ordered Fossil 1954 that has been discontinued from Fossil. ScentMatchers came very close to matching scent, the only problem I have is that it doesn't last all day like original Fossil 1954. Hoping they can get a formula to make it last that long."

Thumbnail of user lindaa136
1 review
2 helpful votes
October 8th, 2017

Smells delicious and very similar to Elysium by Clarins!
Great company and customer service! Give them a try you wont be disappointed

Thumbnail of user mariak187
1 review
0 helpful votes
February 5th, 2019
Verified purchase

Get lots of compliments and will continue to order in the future. A reputable company and an easy site to maneuver

Thumbnail of user stephanieb452
1 review
4 helpful votes
May 3rd, 2019

As soon as I received my bottle of a match to Safari for men by Ralph Lauren I noticed there was floating debris and a hair floating inside the liquid! They claim to respond to emails within an hour, 24 hours at the most. I have been emailing for days without a response. They also deleted my comments, pictures and videos off their Facebook page. All I wanted was a refund because debris and hair inside a cologne bottle is disgusting. I am disappointed and now angry they wont help me with this problem. There is no quality control in their matching/blending process it seems.

Thumbnail of user haileyk9
1 review
0 helpful votes
February 5th, 2019
Verified purchase

The ordering process was very easy! It was easy to go through the list of discontinued scents (which was SUPER hefty, not in a bad way of course) and pick the bottle you wanted. The variety of scents is amazing and has really made a lot of people happy, including me! I haven't received my order yet since I just placed it but I am hopeful it will smell exactly like what we had a long time ago!

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From the business

Perfume and fragrance matching.

Business History

Scentmatchers was launched in September 2008 as an offshoot of Scentcrafters.com. It was created by Adam and Angela Schultz. Adam originally launched Scentcrafters, which makes custom perfume and cologne for individuals and businesses.

Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!

Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."

In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.

In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.

In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.

In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.

Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.

Company Representative

Thumbnail of user adams81
Susan J.
Typically does not respond to reviews

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2.9
798 reviews
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