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Overview

SatelliteDirect has a rating of 1.22 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SatelliteDirect most frequently mention time fee, and lifetime subscription problems. SatelliteDirect ranks 249th among Streaming Movies sites.

  • Service
    5
  • Value
    5
  • Shipping
    4
  • Returns
    5
  • Quality
    5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I paid a one time fee about 2 years ago and got this software.
  • I too bought the lifetime subscription a couple of years ago.
How would you rate SatelliteDirect?
Top Positive Review

“Best”

shina a.
5/12/15

I am shina I formet my pc and I lost satellite direct softwewe so kindly requiest please re load sortwere my ID *******@yahoo.com

Top Critical Review

“Total Scam Site”

Terence L.
11/15/17

Is there actually a "Satellite Direct"? None of the shortcuts on its site work and I have no way of contacting them. Total Scam as far as I am able to determine

Reviews (45)

Rating

Timeframe

Other

Reviews that mention popular keywords

time fee (6) lifetime subscription (5)
Thumbnail of user mohamedd72
1 review
0 helpful votes
August 7th, 2023

Je veux me connais satellites pour faire des expériences dans l'informatique en guinée plus particulièrement à Conakry

Service
Value
Shipping
Returns
Quality
Thumbnail of user terencel10
2 reviews
0 helpful votes
November 15th, 2017

Is there actually a "Satellite Direct"? None of the shortcuts on its site work and I have no way of contacting them. Total Scam as far as I am able to determine

Thumbnail of user pamelap34
1 review
8 helpful votes
March 14th, 2016

I purchased Satellite Direct Services a few years back and paid a one-time lifetime fee for it at that point. It did not work. Customer service and assistance for any type of technical difficulties were literally nonexistent, so I never used it. I received a recent junk mail offer for one month free. I pulled up my info from my original order, which included a receipt for my original payment, tried to log on.and was informed I am now a former member (of a lifetime contract, of which I also have a copy of). I believe that is fraud at its finest and would strongly advise against getting involved with this scam. Run away from their offers as fast as you can!

Thumbnail of user rocg
1 review
0 helpful votes
March 14th, 2017

Complete scam! Stay away from this site! The company is fake... it's just another way to steal money

Thumbnail of user jimt59
2 reviews
12 helpful votes
January 20th, 2016

So I paid a one time fee about 2 years ago and got this software. The ads were "one time fee, no monthly or yearly fees ever", 3500 channels, etc. At the time, my TV service was out and waiting for Time Warner to show up in 3 days. It was 5 minutes before the first game of the World Series. So I paid for SatDirect, and it worked. I was able to get the game. So, I tried a few more times to watch things. Probably less than 1 in 10 of the channels actually worked, and I tried it a few times and found it to be mostly a waste of time. But could come in handy if the situation came about as it did before. So a few days ago I tried it just to see if things were better, and although my number was in the system, I was no longer a member, could not sign in, did not have an account. Now I get no response from them. I found several online ads, which all seem to have different prices now.
Does anyone know if there is any government agency that can put these crooks out of business?
I advise you not to sign up for this service. It's a rip off, and needs to be shut down.

Tip for consumers:
So to update this, after never getting a response from SatDirect I started sending an email every 5 minutes. After sending about 50, they finally got tired of that and responded. Of course, they said they were not the "former" company but a "new" company. So I told them to KMA and go FO. I advise to not buy this BS service as it never worked like they claimed and I doubt it ever will.

Thumbnail of user mariap61
3 reviews
10 helpful votes
May 8th, 2015

I really don't see how they are still around! I bought a lifetime membership 2 years ago, so that I could have the NFL and MLB games at work. It worked great the 1st year,, once I found the stations.
After that, it was never dependable! At this point it won't even load up anymore!
Somebody has to do something! You pay for a lifetime subscription... but a lifetime of what?

Thumbnail of user jmb1
1 review
1 helpful vote
October 7th, 2016

They pretend to be under new ownership and do not want to honor the lifetime iubscription I had bought from the previous management. Transfer of ownership does not relieve a company of its contractual obligations. They are invoking a fallacious clause to not honor their obligation. Its called a scam, and nothing more. Stay away,

Thumbnail of user jennyl112
14 reviews
27 helpful votes
February 3rd, 2018

It went out during storms but that is to be expected... It was weird though on how random days it would just go on and off. I mean they are not horrible. I would just say okay, I like FIOS

Thumbnail of user richardj57
1 review
3 helpful votes
September 3rd, 2015

Again, nuff said and PLEASE don't waste your time with this POS.

Thumbnail of user jackw116
1 review
0 helpful votes
October 1st, 2016

There was an article that said i could live stream the football game. Paid. Then crap. Nada. Zilch. Then my phone was attacked. What a scam! Im so pissed that i fell for this bull$#*!.

Thumbnail of user warrens20
1 review
8 helpful votes
November 18th, 2014

Don't waste your money. Their 'one time fee' is for one computer period. If you upgrade computers, you have to buy again. Now how hard would it be for them to change your computers MAC address in their data base replacing the old so you couldn't install on more than one PC?

THIS IS A SCAM in my mind. Also, I will not be upgrading my saubscription to
Reggennie they are the ones who offered me this scam.

Tip for consumers:
DON'T BE FOOLED BY THIS COMPANIES SCAM.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marke58
1 review
8 helpful votes
August 8th, 2014

I have to agree with most of the posts on here. I too bought the lifetime subscription a couple of years ago. I have not changed my computer, or reinstalled the software, yet my authentication code cannot be recognised. To be fair to SD this has happened a few times before, and they simply sent me a reset code. This time however they chose not to, unless I pay again. Poor service, possibly a scam and no I would not recommend it to anyone.

Thumbnail of user davel117
1 review
0 helpful votes
March 10th, 2017

There is no new management. This is the same old company. For anyone scammed by Satellite Direct, here are their company details:

Satellite Direct phone number and address:

Anri Grigoryan
*******726

CEO at ETV CORP
Waltham, Massachusetts

Anri Grigoryan
ETVCORP
1337 Massachusetts Avenue. #101
Arlington, Massachusetts *******

Anri Grigoryan
66 BISHOPS FOREST DR
WALTHAM, MA *******-8802.

Brodyag LLC
*******726
*******@yahoo.com

Thumbnail of user roxxs
1 review
7 helpful votes
April 22nd, 2014

It's a bait and switch! Years ago I signed up for lifetime guaranteed price, but if your LAPTOP DIES they will not give you a new registration code, and they send this:

The support for this product was provided to you for 1 Year. For resetting of the account or new installation on any device would require you to purchase a support pack.

Please try our new Premium version which costs $19.95 Every 3 Months (90 Days). This is for limited period only

VERY dishonest company, they change the rules as they go along. Beware!

Thumbnail of user kumarm
98 reviews
406 helpful votes
October 12th, 2015

Offers online world TV software for viewing international channels. Is a complete scam cuz you pay for the software but when you put in the product key it wont work and sending emails to the customer service wont be answered ever nor would the money be ever refunded. So use different more reliable ways to watch PC TV software. Stay away.

Thumbnail of user sheris23
1 review
0 helpful votes
October 30th, 2016

Apparently you are a scam company and no longer honor your obligations to the american public,,,, greed is your word for the day... must be terrible to work for a company that is so dishonest and you must be ashamed to tell friends and people where you work for fear of repercussions...

Thumbnail of user trevorb13
1 review
9 helpful votes
August 14th, 2014

A complete waste of money. I paid a "lifetime subscription", only to be told that I have to pay them a new subscription fee to get password etc to ge the program to start. I too have not changed computers, and refuse to pay for something I believe I have already paid for. If it was possible I would not even give them one star!

A complete scam is the only way to describe this company

Thumbnail of user rickp23
1 review
7 helpful votes
July 28th, 2014

This is a real site but is nothing like advertised. Don't waste your money. There is no lifetime. All you will get is about a year of problems dealing with them (BY EMAIL ONLY) which should say something about their customer support. Then they will continue from there to milk you for more money to solve any problems for you. This is my own first hand experience, sincerely *******@yahoo.com

Thumbnail of user shannonf14
1 review
6 helpful votes
January 12th, 2016

I had bought their product a few years ago, and it worked SWIMMINGLY for a VERY long time. I then I had a computer problem and I had to bring it down to get it fixed, fixed to the point that they had to do a factory reset and I lost everything.

So once I got my computer back, I sent them an e-mail explaining my situation and they rectified it rather quickly.

The first time.

Now? Impossible to even get an answer. I know typing in caps won't solve anything, but I did with my latest e-mail to them (which I probably shouldn't have). I have been asking for help to reinstall it (due to ANOTHER computer problem; that's fixed) since July 2015, and we're now January 2016. Does that sound like 12 hours to you or anyone else? Exactly.

Update (February 9th, 2016): they finally replied to me (part of their e-mail)

"We understand your frustration and mistrust with the previous ownership of SatelliteDirect.com however, this is a new product under a new management. Our new platform is accessible through our online website and offers you 10x more content than the previous software version. And plus you can now watch TV on any device."

Sadly now, it's a monthly subscription.

Tip for consumers:
Don't bother.

Service
Value
Returns
Quality
Thumbnail of user phillipb30
1 review
5 helpful votes
July 3rd, 2015

After getting it down loaded with difficulty it barely worked now not at all and can't make any type of contact with them

Thumbnail of user charlesh59
1 review
9 helpful votes
August 10th, 2014

Add me to the list of people who bought a "lifetime" license two years ago only to find that a year later, they discontinued the service, offered no refund and suggested I buy their new product billed quarterly. After threatening to report them to IC3 for their fraud, they "graciously" gave me support for one more year. Now they've cancelled support again. A reputable company would've grandfathered in the people who bought the lifetime license or at least refunded some portion of their money. At $19.95 for three months, the picture quality and reception quality of their product isn't worth the money. THEY SUCK!

Thumbnail of user marks239
1 review
3 helpful votes
May 23rd, 2015

It's nice when it works, which is spotty.
Be prepared to spend a few hours removing all the malware it installs on your PC.

Thumbnail of user bobs195
1 review
6 helpful votes
November 11th, 2015

Loved it when I first got it. All Live Sports alone was worth the price of admission. However, the last few months 90% of their channels wouldn't load ("a server problem" and they pleaded for patience) and now the entire website doesn't load. Supposedly there's a legal issue about their access to TV channels that forced them to shut down. However I see that their website merrily advertises their service and their 3500 channels. So I am thoroughly confused. Is it all a nefarious plot to get rid of all the lifetime members so they can charge a monthly rate? Is it really true they were shut down and everyone connected has headed for the hills? Can a scam be this overt? Will we ever solve the mystery?
PS: I posted this before I read Phil's comments down the page who provides some of the answers. It seems, if I understood it correctly — if you have a "device change", (buy a new computer) you get a new download of SD, which is only good for a year. Then it'll be voided. In my case, I had to get a new hard drive for my existing Mac, and was provided a new download. Then, kaput. Terminated. Without an explanation, which would have been nice. Like Phil, I don't think it's a scam, but a major communication problem.

Thumbnail of user brianh60
1 review
8 helpful votes
July 13th, 2013

I bought a lifetime subscription to this product knowing that the image quality may be poor, un-reliable and possibly available for free somewhere else. Even at that, the subscription was fair, for a lifetime of access to obscure content. This week they cancelled all previously paid customers and declared that from now on they charge twice what netflix charges
Since they screwed me, assume that they will screw you too.

Thumbnail of user geog12
1 review
4 helpful votes
November 30th, 2015

This is a scam site.

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SatelliteDirect's online TV technology allows you to watch over 3,500 HD channels right on your PC. There are No subscriptions/monthly fees, NO hardware to install and NO bandwith limits. Cancel your cable service today and enjoy our service 24/7.

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