• PurseValley

PurseValley

Overview

PurseValley has a rating of 3.01 stars from 451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 20th among Blog sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
13
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What reviewers want you to know

Positive highlights

  • Shipping was quick and customer service was superb.
  • I am so happy with the service provided by Purse Valley and will definitely be ordering from them again.

Critical highlights

  • Had to cancel my order in the end as they made it too difficult to purchase with my credit card.
How would you rate PurseValley?
Top Positive Review

“Great customer service”

Hilda T.
6/20/23

They are quite experienced and know how to deal with customers. They also have good variety of bags which have actually good Quality. Thinking to shop from here next time!

Top Critical Review

“Scam and shame”

Suzanne B.
2/5/23

I purchased a watch just before the Chinese New Year (directly on some guys card, which was the weirdest way to pay for something) so instead of sending the purchase out, I had to wait for 2 weeks. Then one single message arrives - item is not in stock and I got offered some very ugly watches, none alike at all. I declined the replacement and provided some other options. But ever since, I got no response at all. It seems that I lost my 300 eur, but I will fight because THIS SITE IS A FRAUD AND SCAM!

Reviews (451)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (101) purse valley (87) credit card (55) louis vuitton (31)
Thumbnail of user hildatomi5
3 reviews
6 helpful votes
June 20th, 2023

They are quite experienced and know how to deal with customers.
They also have good variety of bags which have actually good Quality.
Thinking to shop from here next time!

Thumbnail of user suzanneb836
1 review
1 helpful vote
February 5th, 2023

I purchased a watch just before the Chinese New Year (directly on some guys card, which was the weirdest way to pay for something) so instead of sending the purchase out, I had to wait for 2 weeks. Then one single message arrives - item is not in stock and I got offered some very ugly watches, none alike at all. I declined the replacement and provided some other options. But ever since, I got no response at all. It seems that I lost my 300 eur, but I will fight because THIS SITE IS A FRAUD AND SCAM!

Thumbnail of user lexij16
3 reviews
0 helpful votes
May 7th, 2021

This is the best site if you're looking for high quality replicas. Lots of choice and quick delivery. All in all great service. Will be using again.

Thumbnail of user shammarac
1 review
0 helpful votes
March 9th, 2022
Verified purchase

Tried to purchase a watch for my husband's birthday… it was a terrible experience. I had to download an app I didn't want. After I paid they told me the watch was out of stock and to choose from three "similar" ones. (Which I didn't want). I chose several alternatives from their site which were also out of stock. I asked for my money back and they said I would have to do a store credit. Picked more watches… they requested I send them the urls ( a pain since I'd taken snap shots of 15+). They finally sent me several more watches to choose from and I chose one just to move on with my life. The birthday came and went and I still don't have the watch. They weren't even nice about it… not sure if it's just the. La version but I'd suggest using a different company.

Service
Value
Thumbnail of user ugonniae
5 reviews
3 helpful votes
May 11th, 2021

I wanted to share my experience with this amazing website by the name of Pursevalleyfactory. I absolutely love their services and products. I ordered an LV Neverfull MM, the quality is awesome much better than I expected. Thank You and well-done keep up the good work, will definitely order again and recommend it to all my friends!

Thumbnail of user angelas1754
1 review
0 helpful votes
September 15th, 2021

I tried to purchase a bag from this ridicules company and when it was time to pay it said something about sending a link to my email in which I never got. So I contacted the customer service through chat and they told me that I never placed the order, So I conatacted them again when I found the order number and they told me to give them the correct email now. After some word exchange they blocked me from there chat. Believe me when I say I will not ever order from them at all period.

Service
Thumbnail of user abolajim
1 review
0 helpful votes
July 1st, 2022

The Quality and value of their watches is a notch above the other websites I have purchased from. I fact it matches or even exceeds that of some of my daily name 5 digit watches. The customer service was also exceptional!

Thumbnail of user levif36
3 reviews
0 helpful votes
May 28th, 2021

I've been purchasing from Pursevalleyfactory for quite a long time now and they have never disappointed me. Their customer service is exceptional. They answer all your queries until you are satisfied. Transactions were simple with speedy processing time. Highly recommended!

Thumbnail of user janicea23
1 review
20 helpful votes
December 1st, 2016

I've ordered from this site three times and EVERY SINGLE TIME something fraudulent happens afterwards. I received a notification from my bank indicating suspicious activity. This was on thanksgiving and Black Friday. So this means they went on an online shopping spree! Luckily my bank cancelled my card and sent a replacement. Now don't get me wrong, the items from this company are amazing so I will continue to order from them but I will use a pre-paid debit card when ordering.

Thumbnail of user isaacd94
3 reviews
1 helpful vote
July 1st, 2021

Top quality mirror image replicas! I am so happy with my purchases, better than I could have ever expected. Trustworthy and helpful website, thank you! I have never had a better experience of buying a replica purse, literally no one can tell the difference.

Thumbnail of user tammys377
2 reviews
2 helpful votes
March 12th, 2020

Received watch that didn't work - paid $500. Returned as instructed and nothing. Very disappointing. I emailed them several times and Julia never responded. Scam

Thumbnail of user annemarien18
1 review
0 helpful votes
October 13th, 2021

I ordered leather LV sneakers BUT I'LL NEVER RECEIVE A TEACKING NUMBER AND NEVER RECEIVED MY ORDER.
I sent a lot of messages to have my shoes or a refund. NO REPLY.

Tip for consumers:
I ordered LV leather sneakers but I never received a traking number and never received my order. Never.
I sent a lot of messages. NO REPLY.
I asked for my sneakers or a refund. NO REPLY

Service
Value
Shipping
Returns
Quality
Thumbnail of user ninak27
1 review
4 helpful votes
August 7th, 2017

Check ready7a.com
This is the exact same website as pursevalley and new stuff and this one was update July 2017 same time when I ordered and they give excuse of moving their warehouse
I order before and was very pleased but this time I dont know what happened im still waiting

Thumbnail of user joannez48
1 review
8 helpful votes
October 10th, 2020

Made a huge order few months ago and received nothing! Order: Dishwasher, hairdryer, containers, dishwash racks and many more! Paid for everything and received nothing! I was scammed! They stole my money! Send emails regarding my order with no reply. Where can I report these scammers? Can anybody please help me with info

Thumbnail of user mitaliv
1 review
13 helpful votes
August 5th, 2017

I ordered a bag for $200 on July 4th. Immediately afterwards they sent me emails about delays in shipping because they were moving their warehouse. It is now a month and I haven't heard from them. I have left several emails and attempted to call them on multiple occasions with no response. I ordered from this store only because of the wonderful reviews about their bags. It is extremely upsetting that common people get scammed to easily! Cheaters!

Thumbnail of user bellaj37
3 reviews
0 helpful votes
August 11th, 2021

Absolutely thrilled by the service from Pursevalleyfactory. My bag arrived today and it is just what I expected. I am amazed that they got to the other side of the world so quickly. I will definitely shop with them again.

Thumbnail of user majestyi
3 reviews
0 helpful votes
October 5th, 2021

The best online shopping experience I've ever had, quick, no hassle, top quality purses, couldn't have asked for a better service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spencerl18
1 review
0 helpful votes
August 18th, 2017

I am one of the ones who ordered in July! On the 13th and last email I got was on 26th letting me know about the delay and warehouse moving. I still have not gotten any other emails nor any purchase has made its arrival. I only ordered one bag. Money of course came out of account right away.

Who do I contact? Emails don't go through and most phone #'s don't work. What has worked for anyone!?!

Thumbnail of user ibraahimw
1 review
0 helpful votes
May 12th, 2021

Their website is user-friendly and easy to use. The delivery of items is quick. They delivered promptly even during Pandemic when deliveries have been difficult for other companies. Had a few questions and was able to get quick responses. Highly recommended

Tip for consumers:
Its awesome

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertg292
1 review
15 helpful votes
June 24th, 2017

If anyone out there has placed and paid for an order. And you never received your order. If you would like to join a class action law suit against "purseValley". Please email me at *******@live.com with your story. This company is a rip off and scam, I was Leary about purchasing anything from this site. I should have followed my instincts, I cannot allow someone or a company to take my money and thinks it's okay. And not ship me my order...

Thumbnail of user nidars
12 reviews
6 helpful votes
July 16th, 2020

I recently decided to make my first order at Purse Valley. And it wasn't what I expected at all. It was very bad :( I paid for my order, but they never sent me the stuff. I waited for weeks for it, but still nothing. Of course, the money never returned to me. That was the last time I ever contacted this site...

Thumbnail of user anahitai
26 reviews
1 helpful vote
March 21st, 2023

I've been using PurseValley handbags since last year. I think their product is amazing. The bags are well-designed, has a wonderful color and they are made of great quality material. They also offer reasonable prices and the customer service is quick to respond to your concerns.

Thumbnail of user tyroneb82
3 reviews
0 helpful votes
May 18th, 2021

I'm so pleased with the excellent quality and value-for-money of the items I purchased. Fast and efficient delivery too. Thank you.

Thumbnail of user lesliel128
1 review
3 helpful votes
February 21st, 2019

Took my money and never heard another word they are not the same company i used to deal with this is pursevallyvip not purse valley cn

Thumbnail of user tamarac22
1 review
20 helpful votes
February 15th, 2017

I ordered $500 worth of items and the items I received were very nice. However immediately after, I had four fraudulent changes posted to my CC account. I know it was this purchase that started this trend because I had not used this credit card for over six months, and had no previous issues. To Sandra B. Just because I have money does not mean I want to pay $1000 for a head scarf. You obviously are not familiar with the wealthy or you would know we tend to be exceedingly frugal, and frequently down right stingy. Why do you think we have so much money... So calling others claim fraudulent is quite provincial on your part, Sandra B.

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Ashley E.

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3.0
451 reviews
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