• Pet Shed

Pet Shed

Overview

Pet Shed has a rating of 3.37 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Pet Shed ranks 15th among Pet Meds sites.

  • Service
    12
  • Value
    10
  • Shipping
    10
  • Quality
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Today is the 11th day, and I emailed their customer service, including the order number.
  • (should have been a red flag) Ordered again using credit card that I only occasionally use.
How would you rate Pet Shed?
Top Positive Review

“Been Loving Pet Shed for 5 Years”

Casey K.
5/28/23

We have been using them for years! Love the products and service! I only had 1 issue with shipping during Covid, but they made it right immediately!

Top Critical Review

“They just lost me”

Paul J.
1/2/23

I have been getting my Revolution Plus for cats from Pet Shed for more than 10 years. They make me use pay pal to pay. For some reason, Pay Pal decided my cards are not good enough. I can use them anyplace else. But you can't pay Pet Shed directly. I liked them, because they had the best prices. But now I have to pay more for the same product, simply because Pet Shed does not accept direct payment.

Reviews (51)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) credit card (4)
Thumbnail of user caseyk166
1 review
2 helpful votes
May 28th, 2023

We have been using them for years! Love the products and service! I only had 1 issue with shipping during Covid, but they made it right immediately!

Products used:
Nexguard

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulj947
3 reviews
2 helpful votes
January 2nd, 2023

I have been getting my Revolution Plus for cats from Pet Shed for more than 10 years. They make me use pay pal to pay. For some reason, Pay Pal decided my cards are not good enough. I can use them anyplace else. But you can't pay Pet Shed directly.
I liked them, because they had the best prices. But now I have to pay more for the same product, simply because Pet Shed does not accept direct payment.

Thumbnail of user janiceg678
1 review
0 helpful votes
April 7th, 2023

I have placed 2 orders in the past 6 months. Both of them took less than 2 weeks to get here. Very pleased with prices and service!

Products used:
Flea, tick and heartworm prevention.

Service
Value
Shipping
Quality
Thumbnail of user jeffj883
1 review
2 helpful votes
October 2nd, 2022

Was awesome years ago. Products shipped from Australia. Now the ship from china and after trying 3 different flea meds and none of them work I realized it's now a scam. Ordered advantage 2 on Amazon on no more fleas

Thumbnail of user stevei184
1 review
4 helpful votes
July 14th, 2020

I have used Pedshed for years, but now they ship from China and their customer service line is a dead end recording. My two week shipping time is over 6 weeks now and still no product. Email to PS results in a reply to a broken link with no tag information.

I suspect that the original pet shed has folded and now the domain is run by a scam site. Never had a problem for years and now problems with them are wide spread.

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Steve,

We are sorry for the inconvenience you have experienced. Unfortunately, the fight against this pandemic is still affecting shipments so deliveries are slower. Pet Shed is an Australian based company and we ship via our warehouse in Singapore for logistic purposes only thru USPS.

With regards to your concern on the broken link, may you please send us your order number so e can check on your order? It usually begins with RPETUS followed by seven numbers (RPETUS#######)

This is the first time we encountered a customer informing us about our broken link. If you don't mind, may you please share with us as well the screenshot of the said email?

You might also send this info to us via sales@petshed.com.

Kind Regards,
Pet Shed Team

Thumbnail of user dianaf302
2 reviews
1 helpful vote
December 30th, 2021

Customer service is very responsive and resolves issues and answers questions quickly.
I have been buying from them for many years and saving money in the process.
I am glad they offer generic products for HW, with two very large dogs it really helps.
Shipping can be slow, but plan ahead and purchase enough for at least 6 months. I do this for HW and Flea and Tick meds.
Thanks

Thumbnail of user harleang
6 reviews
12 helpful votes
May 20th, 2021

I used this site for my Jackrat, Josh for several years (until he crossed the rainbow bridge

I used this company with confidence for my Jackrat Josh for heart worm pills for several years, with confidence until he passed away.
I now have a Schweenie, Sophie. So planned to buy her heartworm meds here. Alas, on checking reviews, many things have changed. And not for the better. There are too many to rely on this company

Tip for consumers:
I pretty much called out the facts of lots of failures to ship, lots of credit card problems.

Products used:
nothing. I was only needing heartworm meds.

Service
Thumbnail of user annh1170
1 review
1 helpful vote
December 21st, 2022
Verified purchase

Last year, I bought Bravecto and it worked wonderfully!
This year, I bought Bravecto and it is NOT working! My poor dog is still itching and very uncomfortable; he can't get any rest! I purchased 2 doses. It's been a month since the purchase and giving him the 1st dose. I just gave him the 2d dose. I hope he doesn't get extremely ill or die. If this works I may buy again, but maybe not because I feel like the 1st dose was a dud and the 2d dose may be a dud as well because they are from the same lot. *TO THE MANUFACTURER...Your product is priced well which means you're getting many customers and there is no reason to reduce the potency of your product. Somebody owes me money!

Products used:
Bravecto chewable tablet for large dog, 2pack for flea control

Service
Quality
Thumbnail of user carolm1505
2 reviews
5 helpful votes
February 5th, 2021

I have been buying from Pet Shed for a few years. Normally it takes 3 to 4 weeks it being out of the country and that is fine. Just plan for it. I have 3 big dogs and a small one and you can't beat the prices. My latest order came in 2 weeks. Comon folks with Corona they are doing great!

Thumbnail of user maurah20
1 review
3 helpful votes
August 11th, 2021

For 3 years now. Preventor Plus heartworm treatment $52/12 mos which I discovered was generic Sentinel normally $120/12 mos. Also dog shampoos + samples. Nice staff, so I'm more than pleased

Products used:
Generic Sentinel (heartworm meds)

Service
Value
Shipping
Quality
Thumbnail of user aimb
6 reviews
4 helpful votes
February 16th, 2022

I love my cats and of course I care about them. Couple of weeks ago i started to notice that one of my car started to shed and moreover I noticed plenty of dandruff on his wool. I started to think that everything because of their food. I applied to this company because I found it in the internet and it seemed to me pretty reliable in case of issue, which are connected with pets. I explored here some of the food, and found some food which struggle with dandruff and prevent shedding. I ordered couple of packs of this food and my cats really liked it a lot. Moreover, I noticed yesterday that the dandruff vanished. It's cool.

Thumbnail of user bryanc77
2 reviews
0 helpful votes
November 25th, 2021

If you're reading this, do yourself a favor and order from any of their competitors that ship within the USA. I had been a long time customer of Pet Shed (since 2011) and can say they've declined rapidly. I placed my last order with them 3 weeks ago, and have seen nothing except for a fake USPS tracking number. Being this is a medication we're needed, I'm not too thrilled about it, which goes for the same trolling responses I've received (slowly I might add) thru their customer service email address. I feel completely scammed and have filed a complaint with my credit card company. Buyer beware!

Tip for consumers:
Best tip is avoid these scammers and use a US based business

Products used:
Revolution

Service
Value
Shipping
Returns
Quality
Thumbnail of user coryl94
1 review
1 helpful vote
September 3rd, 2021

I ordered exactly 4 weeks ago and just received my order. I have been ordering for the passed 15 years with Petshed. They have good prices, but you will wait on the order. I get enough meds to last a year or so. I was very anxious to get my order because it was over 200$, but this place always comes through. Thanks Pet Shed

Service
Value
Shipping
Quality
Thumbnail of user peggyb183
1 review
6 helpful votes
May 24th, 2019

I placed an order and paid via PayPal. Pet Shed claimed they did not receive the order but yet my PayPal was charged. They told me PayPal needed to cancel the charge which PayPal said they couldn't do. I have spent two days trying to reach an account manager with no luck. I called 8 times today and only reached someone twice. Both times after explaining and being put on hold, I was disconnected. Terrible Experience.

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Penny,

Apologies for your experience. Occasionally what can happen is that when you checkout and go to PayPal to complete the order, there is a failure between PayPal and Pet Shed and it results in the order never being sent to us (electronically).

This is the reason why there is no order number generated by our system.

We do apologize as we cannot cancel the payment as it has not been received by us. I suggest that you contact PayPal Customer Service and request for the pending payment to be canceled so your funds can be released and your order can be resubmitted.

Just a heads up. Here are the steps on how PayPal works if used as a funding option:
(1) The customer nominates PayPal on checkout page (petshed.com)
(2) The customer is redirected to PayPal's payment page (paypal.com)
(3) The customer gets the PayPal confirmation page (paypal.com)
(4) The customer gets a "click here to complete order" page (petshed.com)
(5) The customer gets a receipt or confirmation/order number. (RPETUSxxxxxx)

Chances are you have stopped at step 3 or step 4 thinking that you are done. You are not done till you finish step 5.

We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home

Kind Regards,
Pet Shed Team

Thumbnail of user katherines386
1 review
6 helpful votes
May 8th, 2020

Have been buying from Petshed for 20 yrs, and have NEVER had a problem. I've told everyone about Pet shed. They can't believe the savings. Most of the negatives written are about shipping. People need to chill. It does take time for shipping from another country. Overall PetShed has been a blessing for us. We have 2 very large dogs and 3 cats, so we need the savings they provide.
Thank You PetShed! Kathy

Thumbnail of user daniele389
1 review
5 helpful votes
July 6th, 2020

UPDATE:
I believe in being fair and updating reviews once there is a final outcome. I did eventually receive the items that were ordered, but it took over 3 months to come in and was well past all estimated deadlines that I was given via customer service and the website. The items were so late I had to go out and purchase medicine elsewhere despite ordering months ahead of time. I used to recommend this website, and they are not a scam (thankfully) but I would not order from them again until they change their current shipping services.

Original Review:
All the positive reviews here are from previous experiences and are no longer applicable. I'm not sure what happened to this company but they changed their shipping port from the UK to Singapore, and since then everything has been a disaster. Instead of doing the right thing in response, this company has shut down their customer service website, turned off their support phone number (even though the website tells you to call them) and emails go unanswered or are replied to with a generic "shipping is taking longer it's all COVID's fault" response. They are not issuing refunds for products that are 90+ days late, but offer instead a gift card to be used. It's all a big joke, and the joke is on us. Someone said we just need to chill, I can't wait until she orders $100+ dollars next time, never gets the item and is out her $100.

Tip for consumers:
Savings not worth the hassle, do not order from them unless you do so 3+ months ahead of time.

Service
Value
Shipping
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Thumbnail of user emr5
1 review
1 helpful vote
September 18th, 2019

Did they move to China? I've personally never had a problem with them. I've been using for many years. And I usually get it in about a week. Which is better than China shipping.

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Em,

Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).

We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home

Kind Regards,
Pet Shed Team

Thumbnail of user jenniferg2248
1 review
0 helpful votes
March 29th, 2022

I was nervous about buying from them not knowing what I would get but very happy will be buying again. Does take 3-4 weeks to get in so order early...

Products used:
Nexgard

Service
Value
Shipping
Quality
Thumbnail of user jennyj57
5 reviews
4 helpful votes
August 25th, 2017

I have 3 dogs and we had a tick problem... Other places were charging so much for tick medication... I would go broke before I could treat them all... I was so happy to find out about this site... Yes it took a while for it to ship(from Hong Kong) but it was worth it... I just know I have to order way before medication runs out... would definitely recommend to anyone who needs flea/tick meds. Dogs are now tick free btw...

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Jenny,

Thank you so much for your wonderful review. We are glad that you are able to save. It is really our goal to give you an option to save so you can provide more for your pets.

Just a clarification though, Pet Shed is operated by an Australian based company. All our products ship from our facility in Singapore for Optimal Logistic purposes only.

Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.

Thanks again. Have a good one!

Kind Regards,
Pet Shed Team

Thumbnail of user patrician287
4 reviews
1 helpful vote
March 11th, 2020

I have ordered from Pet Shed for a few years now. I have 5 large to extra large dos, all rescues. If it were not for the great value that I am able to take advantage of on this website, I would not be able to keep every one flea and tick free the way they deserve to be! Thank you Pet Shed for helping me keep my pack healthy!

Thumbnail of user jamesb2973
1 review
8 helpful votes
April 22nd, 2020

I have used company for years because the vet insisted on a new heartworm test before he would sell me medicine even though he knew she had been on medication all her life
Pet shed never required a prescription before. Now they won't sell it without it No wonder customer satisfaction is so low. Might as well just pay the vet

Thumbnail of user lorim901
1 review
1 helpful vote
July 16th, 2021

I have been using PetShed since 2014 for generic heartworm medication. Always a pleasure doing business with them for my four dogs (2 Rhodesian ridgebacks, a kelpie and a cocker mix).

Tip for consumers:
Takes a while to receive so order well before you need product. Worth the wait for awesome pricing.

Products used:
Flea & tick, heartworm and capstar.

Service
Value
Shipping
Quality
Thumbnail of user sergb2
7 reviews
25 helpful votes
July 28th, 2019

Placing order, you are made think it is an American Company. "Cheaper than everyone else" should have been a good clue on its own...
I tried to cancel after realizing that it is not an original nor shipping domestically: "anything else I can do for you?" - asked "CSR"...
Thanking it to my CC Fraud!

Thumbnail of user carrend
Carren D. – Pet Shed Rep

Hi Serg,

Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).

We ship all products listed on our website from a jurisdiction that does not require a prescription such as Australia. Our products still are shipped from manufacturers from the UK and Australia to our warehouse in Singapore and only our generic medications are from Vetbiochem, a reputable company in India

They are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.

We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home

Kind Regards,
Pet Shed Team

Thumbnail of user johns7409
1 review
4 helpful votes
October 28th, 2020

Pet shed is fine. The only real issue is they are overseas and there is a long shipping time. Other than that- their products are good and cheaper than anyone else.
I have been using them for several years- and will continue to do so.

Thumbnail of user benniev37
4 reviews
4 helpful votes
February 10th, 2021

I have ordered from Pet Shed... service was not very good. The items are good but have faced some issue with receiving my order.

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Value
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*FOR CUSTOMER SERVICE ISSUES PLEASE USE THE FOLLOWING OPTIONS* *24/7 - 365 - FREECALL Customer Service Call Center* 866-430-2823 *24/7 - 365 - Customer Service Support Ticket Service* http://help.petshed.com/?group=petshedgroup&departmentid=25&...

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Thumbnail of user carrend
Carren D.
Typically does not respond to reviews

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