LeatherUp Questions & Answers

Question 1

Question:

I just received my beautiful vulcan boots. i love them. i have one small problem. they are too narrow. :'( size 6 1/2. can they be stretched? do you have a place where i can bring them to be made wider. i'd hate to return them. please help me. thank you. i'm a steady customer. marla c.

Answer · 2015-12-06T05:04Z

Answer:

Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck

By Chris H. over a year old

See more answers (4)

Question 2

Question:

I agree with everyone please stay away from leather up, they do not care about the customer at all. the attitude, respect and care should not be allowed. too many people who care about people, and products are having money lost when people use a company like leather up. they believe that they are too large of a company to care about one customer and they dont care about their jobs enough. so everyone needs to send a clear and loud message that the customer is what keep them in business and is what gives them a paycheck. and until you understand that, then no one should do business with leather up at all. i would rather give my money to someone who cares and cares about their job. please spred the word. I agree with everyone please stay away from leather up, they do not care about the customer at all. the attitude, respect and care should not be allowed. too many people who care about people, and products are having money lost when people use a company like leather up. they believe that they are too large of a company to care about one customer and they dont care about their jobs enough. so everyone needs to send a clear and loud message that the customer is what keep them in business and is what gives them a paycheck. and until you understand that, then no one should do business with leather up at all. i would rather give my money to someone who cares and cares about their job. please spred the word.

Answer · 2015-05-11T03:57Z

This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.

Question 3

Question:

Leather up why is it so difficult to return an item and get a refund. also why are the sizes so off? i was going to order from you but the reviews are terrible! sad! Leather up why is it so difficult to return an item and get a refund. also why are the sizes so off? i was going to order from you but the reviews are terrible! sad!

Answer · 2016-03-21T04:29Z

You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.

Question 4

Question:

I did not order all these gloves. it was in my cart so i could check them out. i do not want them. what do i do? I did not order all these gloves. it was in my cart so i could check them out. i do not want them. what do i do?

Answer · 2017-02-23T01:29Z

Answer:

Empty your cart already!

By Jangle D. over a year old

LeatherUp Questions & Answers

I just received my beautiful vulcan boots. i love them. i have one small problem. they are too narrow. :'( size 6 1/2. can they be stretched? do you have a place where i can bring them to be made wider. i'd hate to return them. please help me. thank you. i'm a steady customer. marla c.

I did not order all these gloves. it was in my cart so i could check them out. i do not want them. what do i do? I did not order all these gloves. it was in my cart so i could check them out. i do not want them. what do i do?

I had an account & was a vip club member, now the system says my email does not exist. did you purge? i asked once before & recieved a bad answer

Was going to order from you but the reviews are horrible. can i go to a store to look at a xelement b7203 jacket?

Are you in the usa to ship?

Can’t see your question? Ask to get answers from the LeatherUp staff and other customers.

LeatherUp Questions & Answers

I did not order all these gloves. it was in my cart so i could check them out. i do not want them. what do i do? I did not order all these gloves. it was in my cart so i could check them out. i do not want them. what do i do?

I had an account & was a vip club member, now the system says my email does not exist. did you purge? i asked once before & recieved a bad answer

At the bike show in abbotsford bc, i was told there is a storefront in the lower mainland...can you tell me the address?

Why is your customer relations so horrible. something is wrong in your management . i was going to place a rather large order but after reading all of the above complaints.i have decided not to. isn,t there any management oversight at all or is that the problem?

Was going to order from you but the reviews are horrible. can i go to a store to look at a xelement b7203 jacket?

Are you in the usa to ship?

Can’t see your question? Ask to get answers from the LeatherUp staff and other customers.