JustAnswer Questions & Answers

Here’s what consumers have asked with answers from JustAnswer staff and previous consumers.

66 questions answered

14% answered in 1 day

Question:

How to get a refund. How to get a refund.

Answer:

Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support

By JustAnswer S., JustAnswer Customer Care over a year old

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Question:

How do i cancel; my membership? How do i cancel; my membership?

Answer:

Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor

By JustAnswer S., JustAnswer Customer Care over a year old

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Question:

I just asked a question and paid for an appliance answer with brian and the chat window closed I just asked a question and paid for an appliance answer with brian and the chat window closed

Answer:

Hello We, Thank you for getting in touch with us, we'll try to get you back in touch with Brian. You should be able to log back into your account and click on the My Questions link at the top of the page and that will show you a list of all of the questions that you've posted on the site. You should also have received an email with a link to the question but if you need any other assistance in navigating the site, please send a message to support@justanswer.com and you should receive a reply back within 4 hours. Let us know if you need anything else and we're here to help. Regards, Adam - Customer Care Supervisor

By JustAnswer S., JustAnswer Customer Care over a year old

Question:

I gave my bank acc.details in order to try and get an answer to a tax problem. i did not follow through with the request, as it was pointed out to me that i shouldn't have given details to a company i didn't know. what will happen now? I gave my bank acc.details in order to try and get an answer to a tax problem. i did not follow through with the request, as it was pointed out to me that i shouldn't have given details to a company i didn't know. what will happen now?

Answer:

Hello John, Thanks for posting this question, I'm happy to help you with this. The Login and payment pages are all secure and our security certificate is updated daily. That being said, if you did not proceed with posting the question and were not charged, it is likely that you did not create an account and that we do not have any information from you. If you need any assistance with an account or billing issue, please reach out to our customer support team at support@justanswer.com Let me know if you need any further assistance and I'm happy to help. Regards, Adam - Customer Support Supervisor.

By JustAnswer S., JustAnswer Customer Care over a year old

Question:

At the beginning of 2012, mansen company acquired equipment costing $190,400. it was estimated that this equipment would have a useful life of 6 years and a residual value of $19,040 at that time. the straight-line method of depreciation was considered the most appropriate to use with this type of equipment. depreciation is to be recorded at the end of each year. during 2014 (the third year of the equipment’s life), the company’s engineers reconsidered their expectations, and estimated that the equipment’s useful life would probably be 7 years (in total) instead of 6 years. the estimated residual value was not changed at that time. however, during 2017 the estimated residual value was reduced to $10,472. indicate how much depreciation expense should be recorded each year for this equipment, by completing the following table. (round answers to 0 decimal places, e.g. $2,150.) At the beginning of 2012, mansen company acquired equipment costing $190,400. it was estimated that this equipment would have a useful life of 6 years and a residual value of $19,040 at that time. the straight-line method of depreciation was considered the most appropriate to use with this type of equipment. depreciation is to be recorded at the end of each year. during 2014 (the third year of the equipment’s life), the company’s engineers reconsidered their expectations, and estimated that the equipment’s useful life would probably be 7 years (in total) instead of 6 years. the estimated residual value was not changed at that time. however, during 2017 the estimated residual value was reduced to $10,472. indicate how much depreciation expense should be recorded each year for this equipment, by completing the following table. (round answers to 0 decimal places, e.g. $2,150.)

Answer:

Hello Siiyaa, Thank you for contacting JustAnswer and I apologize for any inconvenience. If you would like to ask a question on JustAnswer, please visit our home page: www.justanswer.com Simply type your question into the text box, and click the Get An Answer button. You will be taken to a registration page, follow the on screen directions and your question will be posed to all the qualified Experts who are online. If you have additional questions, please let me know and I will be happy to assist you. Regards,

By JustAnswer S., JustAnswer Customer Care over a year old

Question:

I understand that when i signed up for a question ($5.00) that i will now be charged every month rather i use this site or not. how do i discontinue I understand that when i signed up for a question ($5.00) that i will now be charged every month rather i use this site or not. how do i discontinue

Answer:

Hello Sharon, Thank you for reaching out to us about this. If you did opt into the membership program the billing does continue in order to prevent a disruption in service. Please reach out to our Customer Care team form the Contact Us page if you're unable to navigate to the self-cancel option through the Help Articles. We can be reached at: https://www.justanswer.com/help/contact-us We look forward to hearing back from you. Regards, JustAnswer Customer Care

By JustAnswer S., JustAnswer Customer Care over a year old

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Question:

I have just paid to get an answer and next page seemed to want me to sign up for some monthly answering which i dont want. went back to page to ask answer and now it wants me to pay au$23.00. not sure what i'm doing or what's going on. please explain I have just paid to get an answer and next page seemed to want me to sign up for some monthly answering which i dont want. went back to page to ask answer and now it wants me to pay au$23.00. not sure what i'm doing or what's going on. please explain

Answer:

Hi there Geoff, The membership offer does come after the initial question is posted but it is completely optional. If you are not on the membership program, your account with remain as a pay-per-question account and you do need to place a deposit for each question that is posted to the site. I'll send you a private message to see if we can locate your account and see what is happening.

By JustAnswer S., JustAnswer Customer Care over a year old

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Question:

First, i would like to know what the charges are for just answer are just for this session? First, i would like to know what the charges are for just answer are just for this session?

Answer:

Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care

By JustAnswer S., JustAnswer Customer Care on 7/5/23

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Question:

Hello, my name is javier, i use this program once and y pay for it at that moment, 1 month later they charge me $55 for no reason, and now today again Hello, my name is javier, i use this program once and y pay for it at that moment, 1 month later they charge me $55 for no reason, and now today again

Answer:

Hello Javier, Customer satisfaction is very important to us, so I am happy to help make this right. I definitely want to rectify this concern for you. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care

By JustAnswer S., JustAnswer Customer Care over a year old

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Question:

How do i cancel? How do i cancel?

Answer:

Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care

By JustAnswer S., JustAnswer Customer Care over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
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JustAnswer Questions & Answers

How to get a refund. How to get a refund.

How do i cancel; my membership? How do i cancel; my membership?

I just asked a question and paid for an appliance answer with brian and the chat window closed I just asked a question and paid for an appliance answer with brian and the chat window closed

I understand that when i signed up for a question ($5.00) that i will now be charged every month rather i use this site or not. how do i discontinue I understand that when i signed up for a question ($5.00) that i will now be charged every month rather i use this site or not. how do i discontinue

First, i would like to know what the charges are for just answer are just for this session? First, i would like to know what the charges are for just answer are just for this session?

How do i cancel? How do i cancel?

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