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  • ChinaBuye

Overview

ChinaBuye has a rating of 2.17 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChinaBuye most frequently mention customer service, and next order problems. ChinaBuye ranks 361st among Gadgets sites.

  • Service
    10
  • Value
    12
  • Shipping
    12
  • Returns
    8
  • Quality
    11
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After receiving two broken phones, I contact customer service, and was told to send it back for "exchange or refund".
  • The order did show my address for shipping according to PayPal but I never received it.
How would you rate ChinaBuye?
Top Positive Review

“Needed an ac part and they came through.”

Clint s.
9/28/16

I could only find one single image of the ac board and it was on a Singapore website google translate was no help. Contacted chinaebuys which I found through Google search. They got the part to me in less then 2 weeks for around $50.00 total. Half was shipping but my ac didn't need to be replaced like the repair shop said. High five to chinaebuys for being bilingual.

Top Critical Review

“This is a fraudulent website”

ivan v.
2/11/18

This is a fraudulent website if you want to use it and order something from it use it at your own peril you have been warned

Reviews (78)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) order (46) items (13) product (24) customer support (4) paypal dispute (3)
Thumbnail of user ivanv7
11 reviews
76 helpful votes
February 11th, 2018

This is a fraudulent website if you want to use it and order something from it use it at your own peril you have been warned

Service
Value
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Quality
Thumbnail of user peterd167
1 review
4 helpful votes
December 3rd, 2017

Seller doesn't even have a "CONTACT US" link NOR Support page or link.

I ordered several items months ago. They haven't arrived till today. I lost my money for there is NO WAY to contact seller to ask "WHERE IS MY ORDER?"

DON'T BUY ANYTHING FROM THIS SELLER. ITS A FRAUD!

Thumbnail of user merolas
2 reviews
16 helpful votes
August 14th, 2014

I'm very satisfied with the product and the service. I'm definitely going to order more stuff on chinabuye.com. Delivery service was excellent. There was a delay because of Spain's Customs policies and the package was sent back to the distributor but they solved the problem and sent it again to me with no more problems. Product is great, just as described on the website.

Thumbnail of user clints19
1 review
0 helpful votes
September 28th, 2016

I could only find one single image of the ac board and it was on a Singapore website google translate was no help. Contacted chinaebuys which I found through Google search. They got the part to me in less then 2 weeks for around $50.00 total. Half was shipping but my ac didn't need to be replaced like the repair shop said. High five to chinaebuys for being bilingual.

Thumbnail of user garyw46
1 review
4 helpful votes
July 2nd, 2015

I purchased a dash cam car recorder in January 2015. What they sent lasted 1 day and failed. They replaced it with the same recorder that did not work at all. From here the "Ticket "that I took out is like a short story and they make the most rediculous claims that have not happened. They after all this time want me to send the two failed items back at my expense.
DON'T DEAL WITH THESE PEOPLE IT IS NOT WORTH THE PAIN THAT YOU WILL EXPERIENCE.

Thumbnail of user chalks
2 reviews
0 helpful votes
September 9th, 2014

VERY GOOD PHONES, AND HIGH QUALITY TOO. I M GONNA BUY AGAIN MANY TIMES CELL PHONES FROM YOU. THANKS CHINA BUYE

Service
Value
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Thumbnail of user darrent10
1 review
0 helpful votes
January 18th, 2015

Hi I live in the USA and baught some great vapes for cheap. Ordered it on 12/18/14 got it on 01/05/15. Opened the box and I am very satisfied with the product. Kudos to yah! chinabuye.com. Good stuff. Seriously it takes 10-30 days on the slow boat

Tip for consumers:
Be patient..............

Value
Shipping
Thumbnail of user maryset1
2 reviews
3 helpful votes
May 14th, 2017

I BOUGHT ITEMS FROM CHINABUY.CO.ZA IN JANUARY 2017. THEY DON'T DELIVER THE ITEMS. THEY HAVE ALSO STOPPED REPLYING TO MY QUERIES. DO NOT BUY FROM THEM

Thumbnail of user daves103
1 review
0 helpful votes
July 8th, 2014

My first order was all OK but the second one is still an nightmare.

If you feel urge to buy from them stay away from items ******* YL6007 and ******* YL6015 'cause they were printed without black channel resulting in washed-out apperance, A5249 was folded while the color wasn't cured so it has color-transfers all over looking stained, ******* is very, very bad attempt to copy what's advertised.
I can send photos to anyone interested (I sent them to them too, but simply got ignored).

Communication sucks, they bann reviews (substantiated with photos) wich lack glorifying expressions for their product, someone behind nick "Anna" simply ignore all your questions and proposals to send the products as advertised (obviously they don't have them as such) and as correspondence got hotter trying to offer some ridiculous amount of "compensation money" (ranging from 6-10% of the value of faulty products) to your next order, like you just changed your mind out of caprice and don't want the items anymore.

Thumbnail of user kavinduj
1 review
0 helpful votes
March 8th, 2013

Good site. It have many items for cool price + free shipping

Thumbnail of user joset16
1 review
8 helpful votes
May 17th, 2014

Avoid this site. After 51/2 months my order hasn't been delivered, and no refund has been given despite the long correspondence.

Thumbnail of user silvioi
1 review
3 helpful votes
January 10th, 2014

I order but only some received, the rest I am still waiting for e liquid.
Very disappointed because no answer to my complain.
I would not recommend this company..

Thumbnail of user gauntl
3 reviews
2 helpful votes
September 2nd, 2014

I like ChinaBuye, where I order flashlight stuffs in bulk. They did dropshipped without much delay and with free cost. Prompt delivery and fast service. I like their innovative gadgets at cheap rates. Worth for money!

Service
Value
Shipping
Returns
Quality
Thumbnail of user barrym18
1 review
4 helpful votes
February 10th, 2014

Do not ever buy from this company. I bought a phone for $150 from them and it lasted exactly 1 week. It arrived after 60 days which doesn't give me time to raise with Paypal. They have not answered any of my emails and have now banned me from their forums on their website. Please go to www.chinabuye.com and read the posts under bazza*******.

Thumbnail of user micheled11
2 reviews
1 helpful vote
October 6th, 2014

They blame you when your package doesn't arrive. Customer service is incompetent, and that's being nice.
Shop at Ali Express instead, people! Bigger, better selection, and much better prices. Chinabuye is just a huge disappointment unless you like throwing money away.

Tip for consumers:
Stay away! Go to Ali Express for a better shopping experience!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kennyh12
1 review
0 helpful votes
November 7th, 2013

I have read reviews all over the net about this company. They just started to advertise on one of my favorite website's.
This unfortunely is something that I do not care for about it. I wish they would take into consideration how shady and misleading this company is. It s quite obvious from all of the negative reviews.
So, thank god I did some research before ordering from them.
This is just to let chinabuye know that thanks to other customers getting the word out on them...
They are losing..

Thumbnail of user felixb23
1 review
2 helpful votes
November 23rd, 2015

This site is not recommended.
We received clothing made of plastic fibres instead of the advertised cotton.
To return it, we had to open a ticket and lead a lengthy discussion to finally get a shipping return adress...

Thumbnail of user luisa21
6 reviews
7 helpful votes
September 25th, 2013

To buy some things well but not for this phone. Buy one that at first they said that if it worked in my country. And then changed the information, only worked in Brazil. Never answered my claims.

They misspell their mobile data saying that work in "X" country and then correct the error.

Thumbnail of user karenk36
12 reviews
29 helpful votes
September 22nd, 2014

Another great site that has everything super cheap, but you do have to wait 4-6 weeks to get your order. No U.S. warehouse... yet. I have read bad reviews about people who did not get their items, however, I did notice they were written before the 4 week mark. I have had no problems at all, and packages come undamaged, nicely pack and chock full of wonderful items I ordered for FANTASTICALLY LOW PRICES. THEY HAVE EVERYTHING UNDER THE SUN AND MORE!

Service
Value
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Quality
Thumbnail of user andor3
1 review
6 helpful votes
January 20th, 2015

53 worth of clothes. None arrived. Customer service hasn't replied. It's been more than a month since estimated delivery limit, it's been more than a week since I contacted them.

Tip for consumers:
Go elsewhere. Most positive reviews read like someone was paid to write them.

Service
Value
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Thumbnail of user johnd225
1 review
0 helpful votes
November 18th, 2013

In my experience using chinabuye.com, I find the way how to buy great quality items in such a 1 stop shop.
I am recommend to everyone the buy from them, Everything is good for them and payment is secure. This site has a lot of variety of all gadgets so it is a perfect on stop shop. But in General, this site is very good as per quality and price and variety of the products and of course, shipping is free.

Thumbnail of user cbh
1 review
0 helpful votes
February 20th, 2015

I've made 4 successful purchases from ChinaBuye in Canada. I bought the following things:

1 E27 LED Bulb - still works after about a year
3 E27 LED Bulbs - 2/3 still work after about a year
1 set of LED bicycle valve caps - batteries died after a while but fun while it lasted - they turn on when you start moving and your crappy old bike now looks like something out of TRON when you ride at night
1 bottle opener that looks like an oldschool key - best $2 I spent online, works well and looks cool

I've never spent more that a few bucks at a time but all of my purchases have arrived in about 4-5 weeks after purchasing.

Tip for consumers:
1 of the bulbs broke, and I'm a little scared to leave the others unattended as I'm not sure if they have any electrical safety standards lol. However, if you want to cheap out and don't mind waiting a month to get really random gatgets/trinkets then it seems to be a decent store.

Value
Shipping
Quality
Thumbnail of user kany1
1 review
2 helpful votes
September 12th, 2014

I have a very order.
You Can open a dropship let me or not.
I want approved.

Service
Value
Shipping
Returns
Quality
Thumbnail of user colint7
3 reviews
1 helpful vote
April 21st, 2014

I think all you people need to review yourself before you review this company.
If you didn't write in the box and specify for your smart phones (android) what language you want your phone In then it is your fault. There are many countries this company provides for, and therefore it is your responsibility to inform the company of all required needs. This Company is great in the mere fact it supplies you the customer with a DIRECTION box at the payment area. People that are giving bad reviews on delivery time, well they do state this on there site, it will take such and such a time and each shipping company has shipping regulations. Example: If you send items with batteries and ship them with a shipping company that does not deliver items with batteries. Chinabuye.com has too re-order the items you require and put them with the proper shipping company that accepts items with batteries. People that wait longer periods to have your items sent to you. Maybe it is you countries customs regulations and not Chinabuyes fault. So please Review yourselves before putting up bad reviews of this company thank you.

Thumbnail of user mandyj4
1 review
7 helpful votes
May 30th, 2014

If you want to die an especially horrible death, buy your e-cigarette battery chargers from CHINABUYE.

These have been cleverly designed to explode any batteries you are silly enough to fit them to. They have no regulators. You have to guess how long it will take before they explode. And, if you happen to guess wrong, your house goes up in smoke.

Its an example of delightful Chinese quirkiness. Like the melamine the Chinese put in milk powder.

Heres a pic of what happens. The exploded battery (top) has been super-overcharged by the unregulated CHINABUYE battery charger (left) and exploded through the top end shooting flames and hot metal across the room. If you are lucky, your house does not go up in smoke and/or you dont lose an eye.

Sigh. No way of posting the pic here.

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china b.

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