• BudgetPetCare

2018 CUSTOMER CHOICE AWARD

BudgetPetCare

Overview

BudgetPetCare has a rating of 4.49 stars from 448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BudgetPetCare most frequently mention customer service, free shipping, and online store. BudgetPetCare ranks 4th among Pet Meds sites.

  • Service
    77
  • Value
    72
  • Shipping
    76
  • Returns
    30
  • Quality
    74

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.1%
Positive
112
Neutral
3
Negative
4

Instant Feedback

37,190 reviews

21
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Do not order from this BOGUS company they are in the UK all foreign customer service which do not help what so ever!
How would you rate BudgetPetCare?
Top Positive Review

“Great prices!”

Colleen B.
1/8/24

Great prices! Shipping to USA takes a bit longer (as one should expect :) but you save when you plan ahead. Canceling auto order is my only suggestion for improvement. Customers do not want to call, email or chat online to cancel upcoming auto ship orders. The online chat was easy enough so it won't keep me from auto order again when I need it. Thank you for affordable pet care products!

Top Critical Review

“What a terrible company, I'm getting with my lawyer and the Better Business Bureau”

Freddy C.
12/30/23

When I ordered from this company I was never aware my product was coming from Singapore, I found out later from the tracking, well it's now been 32 days and I still have not received my order and I'm starting to think it's a scammer site, they refuse to answer any of my emails and now it shows the tracking has stopped altogether, they guarantee delivery but actually never really follow up on that guarantee.stay far away from this company for your own good

Reviews (448)

Rating

Timeframe

Other

Reviews that mention popular keywords

pet supplies (121) customer service (369)
Thumbnail of user cyrenae
1 review
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

Love these guys! It makes it so easy to care for my dogs. They also have great customer service!

Reason I chose this business:

Recommended originality, now reordering.

Easy to use!
May 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

No prescription

Thumbnail of user lindag3768
1 review
0 helpful votes
April 7th, 2024
Verified site experience

Thanks for having products at affordable prices! We have 3 rescues out of our 4 pets. It gets costly purchasing their flea/tick/heartworm prevention monthly! This really helps a lot!

Reason I chose this business:

Referred by family member who uses this site; good prices to make responsible pet ownership more affordable

Thumbnail of user ar631
1 review
0 helpful votes
October 6th, 2021

We so appreciate being able to do business with Budget Pet Care! We started with our previous doggy, who crossed the bridge a couple of Easters ago. When we needed to pause her subscription, the CSA was so gentle, and handled it quickly. We reopened the subscription for our new senior doggy, and the service remains impeccable, and always so polite!

Tip for consumers:
It's so easy, I wouldn't begin to know what to tell someone. Just check it out!

Products used:
Simparica Trio.

Service
Value
Shipping
Quality
Thumbnail of user bonniea211
1 review
0 helpful votes
October 11th, 2021
Verified purchase

So far I'm in love with this incredible online business! I have 10 rescue cats, so these prices are indeed very exciting, and after having read dozens of excellent reviews about the low prices and excellent customer service at BudgetPetCare, I decided to give it a try. We use 10 Seresto Cat flea collars every 8 months, and the difference between the current price at our usual supplier and the price we paid at BudgetPetCare was nearly $275! In addition, before BudgetPetCare charged our credit card and shipped the collars, they contacted us to verify the order. The collars were shipped within 48 hours, and arrived in just 10 days. Going forward, I will ALWAYS purchase these collars -- and any other supplies we use for our cattery that they carry -- from BudgetPetCare.

Reason I chose this business:

Its unbelievably low prices, and its excellent customer reviews.

Thumbnail of user selenav6
2 reviews
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

This site is easy to navigate. The prices are reasonable and I always get my order as expected.

Reason I chose this business:

My previous experience has met and exceeded Mt expectations.

Good prices and easy to order
April 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous orders

Great prices, easy to use site
December 31st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great price

Reason I chose this product:

It works very well on my dog

Thumbnail of user danielf693
1 review
0 helpful votes
October 16th, 2020

My first time and I was skeptical. A little shocked that the order was filled in England but like so many of our pharmaceuticals, we are privileged to get overcharged by American companies. Order came as ordered and on time. I will be ordering from them again.

Thumbnail of user davidf2130
1 review
0 helpful votes
November 25th, 2020

I always searched for supplements on this online store but then I got to know that they don't have the range. However, just before a few days I came across a range of Lamberts products, which is what I needed, I mean not a particular brand but the supplements for my pet. And, finally they got it.

Thumbnail of user ivork4
6 reviews
0 helpful votes
September 22nd, 2022

I usually take my dog there for grooming! Those guys are the best and know what to do. They take care of my dog, and my buddy feels calm in their hands. They don't give him any sedatives, so I always pick them!

Thumbnail of user meagans98
1 review
0 helpful votes
April 7th, 2024
Verified site experience

Love budget pet care! It makes getting meds for my pets so easy

Thumbnail of user deannav83
1 review
0 helpful votes
April 6th, 2024
Verified site experience

So far ok would love if company address was stated on the web site would make me feel more confident

Reason I chose this business:

I needed a specific product

Thumbnail of user christinet1510
1 review
0 helpful votes
April 15th, 2024
Verified site experience

So far shopping for this product has been easy. Site is easy to navigate and well organized.

Reason I chose this business:

I read many good reviews and the prices were very reasonable. If my order goes without a hitch I will order regularly since this is an on-going treatment,

Thumbnail of user jasoni295
1 review
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

Awesome company. We have turned so many people to this company. Thanks

Reason I chose this business:

Delivery, price

Good price and fast shipping
March 3rd, 2024
Verified site experience
• Previous review
Quick shipping
June 13th, 2023
Verified site experience
• Previous review

Quick shipping. Very reputable company.

Great company
April 26th, 2023
Verified site experience
• Previous review

Great company. Price and quality.

Reason I chose this business:

Price and quality

Great Seller
March 5th, 2022
Verified site experience
• Previous review
Great company
November 2nd, 2021
Verified site experience
• Previous review
Thumbnail of user rayv96
1 review
0 helpful votes
October 9th, 2021
Verified purchase

We Love Budget Pet Care, so easy to order and the prices are the BEST. The products are great and we are more than satisfied with your website.

Reason I chose this business:

I have been using Budget Pet Care for about a year no need to change when you find a great site like this.

Thumbnail of user jaehyukieee.lawoo23
1 review
0 helpful votes
September 13th, 2023

I like this project. This is very good, interesting, and recommended. So everyone check this one and try it

Service
Value
Shipping
Returns
Quality
Thumbnail of user cindyv256
1 review
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review

This is not the first time I have ordered from you. Product is great, but shipping takes longer than I would expect

Reason I chose this business:

Bravecto for my dogs

So happy with your service
April 2nd, 2023
Verified site experience
• Previous review
Thumbnail of user rhondai36
1 review
0 helpful votes
April 6th, 2024
Verified site experience
• Updated review

Easy to find the products I need. And easy to refill my orders :)

Reason I chose this business:

Repeat customer since 2017

Usually timely delivery and product price is great...
January 17th, 2024
Verified site experience
• Previous review

Usually timely delivery and product price is great especially for two pets!

Reason I chose this business:

Have shopped here since 2017!

Service is always great and never an issue with quality!
July 5th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I have been a customer for about five years.

Products for each of my dogs are easy to find on the...
April 1st, 2023
Verified site experience
• Previous review

Products for each of my dogs are easy to find on the website and considerably less costly than local vets/retail. I have been using BPC for 4 years with no issues, even during the pandemic.

Reason I chose this business:

I have been using BPC for 4 years with no issues, even during the pandemic. Products are safe and fairly priced.

Quick and easy
May 9th, 2022
Verified site experience
• Previous review

Quick and easy - never an issue.

Reason I chose this business:

Have ordered from budget pet care previously and very satisfied.

Reason I chose this product:

Because I give my dogs the best care and next guard and heart guard provide preventative healthcare for them to protect them from heartworms and flee/tick bites.

Happy with ease of shopping, product quality and availabilit...
March 2nd, 2022
Verified site experience
• Previous review

Happy with ease of shopping, product quality and availability.

Reason I chose this business:

I'm a satisfied customer

Reason I chose this product:

Previous orders :)

Thumbnail of user christophera472
1 review
0 helpful votes
March 2nd, 2021

This company is amazing. I was able to get my feline counterpart all fixed up in no time. I was concerned about the shipping with it being overseas but they showed me! Couldn't be any happier with my experience.

Products used:
Wormer

Service
Value
Shipping
Quality
Thumbnail of user jamesr3290
1 review
0 helpful votes
April 6th, 2024
Verified site experience
• Updated review
Reason I chose this business:

Flea season is starting...and getting what the dogs needed at a excellent price

Great service and great price
February 15th, 2024
Verified site experience
• Previous review
Great service, great price
October 11th, 2023
Verified site experience
• Previous review
Excellent price..
July 11th, 2023
Verified site experience
• Previous review

Excellent price. And service

5 stars on orders and price
March 23rd, 2023
Verified site experience
• Previous review
Excellent price and fast delivery
September 6th, 2022
Verified site experience
• Previous review
Good prices
May 31st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Repeat customer

Reason I chose this product:

Like the fact it's one pill to give once a month and not trying to give two..

Very easy site to order
February 22nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Its my 2nd time purchasing, excellent price

Reason I chose this product:

Living in the Georgia south, fleas are plentiful, product works

Thumbnail of user carmenc213
2 reviews
1 helpful vote
July 15th, 2020

I turned to this site for ordering pet supplies during pandemic as I was having difficulties finding the treatments for my pets. Thankfully, this online pet store had all the products I was looking for and got it delivered right at my doorstep! Thank you guys for keeping care of my pets.

Thumbnail of user ronnyc34
4 reviews
4 helpful votes
June 20th, 2022

Honestly a great shop! It's convenient to make orders once you've made an account, the prices are really good, and the customer care support is really helpful. The shipping had delays though, and it took almost 3 weeks to delivet, so I'll give it a 4 out of 5 stars.

Service
Value
Shipping
Quality
Thumbnail of user mikeg1808
1 review
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review

Rated four stars, would have been 5, but shipments do take a while and often products are closer to expiration than preferred. Prices and site are both good.

Good pricing, sometimes products are closer to expiration,...
September 3rd, 2023
Verified site experience
• Previous review

Good pricing, sometimes products are closer to expiration, but usually OK. Shipping to US does take a while.

Reason I chose this business:

Prices are good. Some concern on the closer to expiration of the pet meds and shipping takes a while.

Lowest price for NexGard I have found
July 2nd, 2022
Verified site experience
• Previous review

Lowest price for NexGard I have found. Does take a bit on shipping, but if ordered well before needed you will be great.

Reason I chose this business:

Previous customer. Lowest priced, especially with the earned rewards.

Reason I chose this product:

Previous customer. Lowest priced, especially with the earned rewards.

Thumbnail of user julieb1873
1 review
0 helpful votes
October 8th, 2021
Verified purchase

Super easy. Delivery took longer than usual, but it's just the way things are now.

Reason I chose this business:

Convenience

Service
Thumbnail of user tammyi54
1 review
0 helpful votes
October 8th, 2021
Verified purchase

This was an excellent experience. Fast, easy, & efficient!

Reason I chose this business:

Relative told me

Thumbnail of user chrisa1753
1 review
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

Just try to ship it quick. Thanks.

GREAT STUFF
December 18th, 2022
Verified site experience
• Previous review
Great Job guys
August 11th, 2022
Verified site experience
• Previous review
Thumbnail of user tanyab359
1 review
0 helpful votes
October 9th, 2021
Verified purchase

Wonderfully. Always superb service. I will be back to order again

Reason I chose this business:

Convenience

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com

Business History

Serving since 2000

Company Representative

Thumbnail of user andreww62
Andrew D.
Typically responds within 5 days

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