AutoSlash Questions & Answers

Hi Rick, so sorry for the delayed response. Somehow, SiteJabber didn't notify us of your question. It's best to contact us through our site--we usually reply to inquiries within minutes there. The specific location you'll pick the car up at depends on which company you book. Some companies are on-site at some airports and others require a shuttle. Specific on/off-airport information is shown during the booking process for your specific airport. As for the price, reservations are confirmed and guaranteed directly in the rental company's own reservation system. After booking, our suggestion is that you go directly to the rental company's own site and print off a copy of the reservation from there and bring it with you. That will both assure you that the reservation was booked correctly as well as provide you with an ironclad document in the rare event there is a discrepancy at the rental counter (note that such discrepancies can happen no matter where you book your rental car, so that's a good practice even if you book through a different service than us). We do guarantee the rate on all reservations booked through our reservation system and will either work with the rental company to refund the overcharge or, if necessary, we'll even step up and reimburse you the difference ourselves. (We believe that our customers should never pay more when the error is not their fault.) If you have any further questions, the best thing to do is reach out to us via our website--we answer usually within minutes and can also help you more securely with your specific itinerary and inquiry. Safe travels!

Hi Paul, actually, we do! We've designed a pop-up that you have to read and accept before booking, where we tried to be as clear as possible: "Frequent renter membership numbers can't be added when booking, and program benefits may not apply." Certainly no intention at all to not disclose it, and we always strive to be 100% transparent and help our customers make the very best decision possible for their situation. If we can help with anything further, please don't hesitate to let us know!

Hi William! It sounds like you might be based outside of the US (assuming you mean "zero excess," not "zero access" -- that's typical European verbiage for what we in the US would call a "deductible"). We are based in the US and access most of our rates through US-based computer systems. Since most people in the US have either car insurance or credit cards which cover damage to rental cars, most rental car companies don't publish insurance-inclusive rates in the US. As such, the rates we find typically don't include coverage (except where local law includes it, such as in Italy). We're looking to make some changes in the future to help non-US residents find insurance-included rates, but I don't have an ETA on that at this time. You can always purchase coverage at the rental car counter when you pick up the car, and many travel insurance vendors sell rental car coverage for less than the rental companies do, so those are options to look into as well. Hope this helps! For better assistance, please email us directly through our site and we'll be glad to answer any questions you might have. Safe travels!

Hi Leonard! Yes, we only deal in "all-in" total prices after all mandatory taxes and fees.

Hi Shel! I did a quick check and see rates as low as $437.07 (and that's with much better companies than Advantage, like Budget, Alamo, and National), depending on which affiliations you qualify for. Head over to https://www.autoslash.com/track and put your existing Advantage information in, and we'll make sure we're looking at exactly the same details to help you find the best rate. Thanks!

Hi Shel, yep! See my response on your other post. Looks like we can save you a bit over $100. :)

To check rental rates, just head over to https://www.autoslash.com/quote, or to compare with an existing booking (and get alerts if the price drops in the future), plug your details into https://www.autoslash.com/track. Thanks!

Hi Vaugan! That will depend on which rental company you choose. Most of the major brands are located on airport in the P2 and P3 parking garages. The P2 and P3 garages are connected to Terminal B by the free AirTrain monorail. A couple of the smaller vendors require a shuttle to an off-airport location. Usually the directions for picking up the car are shown in the booking policies when you book, and you'll want to ask your rental agent for details on how to return your vehicle. Hope this helps! If you have any further questions, please don't hesitate to reach out to our support team directly through our website.

Hey Susan! A reservation booked with any rental company through any source is treated 100% the same. So whether you book through Priceline, Expedia, Orbitz, Travelocity, RentalCars.com, or even directly at the rental car company's own website, your reservation is 100% confirmed in the rental company's reservation system. (In fact, agents have to go to an extra screen to even see where it was booked--it looks exactly the same on their end no matter where it was booked.) That means that if we help you find a discounted rate and you book it through one of our supported vendors (like Priceline), it will be 100% the same as if you had booked it directly through the rental car company's own site--just cheaper! If you end up being told at the rental counter that they're sold out and they can't get you a car right away, we have an article with some helpful tips on how to overcome that here: http://support.autoslash.com/customer/en/portal/articles/2157150-what-happens-if-the-rental-company-is-sold-out. Note that the suggestions in that article work exactly the same whether you booked through one of our supported vendors or even directly on the rental car company's website. And if you get to the rental car counter and are told the price is different than you reserved, the best thing to do is be sure you have a screenshot or printout of your reservation directly on the rental company's own website (which you can get from their site even if you booked through a third-party agency), as that's the gold standard, and hang on to that in case you still need to contact the rental company's customer service department later on. Again, this is the same whether you've booked through a third-party travel agency or booking site or even on the rental company's own site--as a former rental car manager myself, I can tell you that glitches and errors can happen just the same no matter where you book the car. I hope this helps! For specific information, please feel free to reach out to us directly through our site and we're glad to look at your reservation and give you any further advice. We're super responsive!

Hey Bernadette, the TotalPrice is the total price including all taxes and fees for the full rental time as booked. So, the total would be $71.58 for the full two-day rental. I hope this helps! If you have any further questions, the best thing to do is contact us by replying to the email we sent you or contacting us through our site--that's both faster as well as more secure when discussing details about your specific reservation. Safe travels!